Loc8 Software

My business is strictly field service and Loc8 makes my job so much easier, allowing my time to be properly managed without unnecessary extra work or communication. Loc8’s ability to communicate seamlessly between my dispatch, clients and technicians, truly helps my business tenfold! I look forward to using this service to streamline my business here in Las Vegas!

Pros

My favorite feature of Loc8 is it’s ability to communicate seamlessly between my dispatch, my clients and my technicians!

Cons

The lack of ability to customize the Loc8 lite. I need to be able to adjust what info is sent to my clients vs tech team.

I have just started using this product but so far the experience has been all positive

Pros

Of course being a free service for someone who doesn't need all the bells and whistles is a great benefit but beyond that the program and app works great and feels like a well supported software rather than a free version that is just there to bait the hook.

Cons

been hard to enter Geo Codes when there is no address for a construction site. I haven't delved too much into this as it does't come up a lot.

Running a handyman company in the Las Vegas desert became much easier with the application and it’s dire and communication between clients, technicians and dispatch. We still need more help setting up our system, however we have had great reviews from our team and users on awesome confirmation notifications of both appointments and status updates! Greatly looking forward to trialing properly and integrating new customers into this easy to operate program! It would help if there were 24/7 customer service to aide in the setup outside of Australian timezones.

Pros

Seamless run from app to website. Team and customers can see and communicate in real time, in one place!

Cons

The limited abilities of tutorials or guidance without reading hours of text... more videos on YouTube would even work. We have also noticed that we need to be able to customize more texts & e-mails between clients, customers and technicians.

Pros

Like how it feel and the use in ios, its verry intuitive

Cons

Need to develop a way for users to automate settings

Excellent customer service, Very helpful with queries, Easy to setup, Easy to use, Good functionality.

Pros

Loc8 is very easy to use once you have gotten your head around it, i've managed to get all our customers uploaded by a simple upload tool and got everything setup and ready to go. handy feature for users to see where other users are providing they have checked into the sites they visit. Very helpful support, managed to get any queries sorted easily.

Cons

Not much to say that's bad, The only down side for me was that Loc8 is based in Australia and i'm in the UK so the time difference makes a big impact on support questions. This cant be helped so doesn't pose a problem for me.

It's so simple to use that I can refer associates and colleagues to open jobs, they can do the job and I get a finders fee. I don't even have to touch the job technically, I can get paid.

Pros

During the start-up period of my business, I went through the trial periods of several task management and technical dispatch programs. Jobber, Housecall, Thumbtack and then Loc8. While Jobber and Housecall are over complicated with hidden fees attached everywhere, I found Loc8 to be very intuitive and very affordable in the long run and the trial is completely free. All of those programs require you to modify and manually tweak the settings at some point so the easier a program like Loc8 is to use, the more time you can dedicate to developing your business and getting projects done.

Cons

Being entirely cloud based can have it's downsides in the field when connectivity is spotty.

So far its been great. I switched because my last FSM software increased the pricing and/or changed the pricing structure. Since I am a very small service company specializing in life safety inspections, I don't always need the routing, GPS tracking, auto emails and SMS, etc. Many programs now days either lump the few options I need (tasks, subtasks, portal, branding, etc) with numerous functions I would never use. This usually prices it out of a reasonable range.....

Pros

The , most important feature, to me is the ability to create a job from within the app, on the fly. Many FSM apps force a user to go to the website via browser to add certain information. I realize that's on purpose, to limit junk information being input into your system, however for smaller companies like me its critical to be able to perform all functions within the app.

Cons

It appears there are certain features that are not in the freemium version. I would like it if there was a way to perform an extended demo of those items. also, It would be great if items not included in the freemium could be on a menu based subscription.
Lastly, where most of these softwares fail, in my opinion, is bulk export of everything. I.e. - if I ever cancel for any reason, I should be able to bulk export all of my pictures, files, notes, contacts, work orders, invoices, etc …. most either have very limited export options or require manual export per job, etc.

Pros

The most thing liked about the software was Maps on Loc8

Cons

User Interface was the least like area on Loc8.

Pros

Flexibility is solid. It can be used for multiple industries.

Cons

Price. Would love to see more value for the price.

Not suitable for our growing business. Dated software

Pros

Lots of potential With a bit more time this could be great

Cons

Not any customer support
Dated software/layout

Excellent

Pros

The simplicity of the user interface that allows you to navigate through it easily.
The ability to setup up items for yourself and your team easily
The ability to customize the jobs options and work orders

Cons

The app is kinda large. We had lagging issues on some devices

I did a 14 day free trial for what was advertised as a month service. After I spent 20 hours entering data I seen my updated cost of a month.

Pros

Very orgaized way to keep track of clients and employees

Cons

Deceptive costs... and i wasted 20 hours entering data

We were looking For an easy to use software for scheduling technicians and completing quotes out in the field. We are a small company but are growing quickly and are hoping to find a software that will help us expand and grow without breaking the bank

Pros

Great customer service, fairly easy to use software

Cons

Cost and it just wasn’t the best fit for our business

Overall this product was a pleasure to use packed full of features, we tested this product and three others ready for future additions to our team and this one came out top

Pros

Very easy to use we were up an running in a very short time, The job management and engineer allocation were fantastic, simple to use and the ability for Admin staff to see the engineer was onsite was very useful,
I did not get time to test the asset management fully but what I did test worked very well

Cons

very little to not like with this product, the asset management was a little fiddly at first until I learned my way around

Pros

liked the options of assigning jobs through the app

Cons

it wasn't fully functioning. The calendar wasn't functional. The time when we scheduled the jobs were off and messed us up on our appointments.

I am now able to run my entire business from one application!

Pros

I love all of the features the software offers.

Cons

I cannot think of any cons! It does everything I need it to do.

Job scheduling and tracking

Pros

1)User-Friendly; options that we need for dispatching and tracking jobs are all in place and formatted in a logical and proper manner. The map view is also very useful which allows for viewing of the number of jobs in an area.
3) Pricing and affordability for a small company as ours .

Cons

1)The inability to sort the "jobs view" with selected views. Every time we check off required fields such as "due by", "reference" and others it only sorts it once and then goes back to default view.
2)The other issue is no calendar view

The LOC8 software have the ability all our information in one location.

Pros

All our information for a job can be enter into the software. I can go from an address right to a map app, to fine the location of my next job.

Cons

The LOC8 software lock up or freeze any time it's not used, in about 10 to 15 minutes. Then when the software start working again it is very very slow.

Job tracability.

Pros

I like the features and linear process of the app.
Being able to create and upload documents and sign-offs were a key feature needed. However, I have also found that creating workflows and guides for our team on complex installs has been useful

Cons

I felt that upon first impressions, the app was not the most intuitive to use. Perhaps some step-by-step or .pdf tutorials would help reduce this learning curve.

Making research easy and efficient.

Pros

Easy and fast, also the connection between the university and the LEM is very good. I really enjoy using this software.

Cons

I do not have any comments on the software, and I really like this software so far. Everything is going pretty well.