Excellent for tracking records for a smaller business.

Ability to track our jobs and material.

Pros

Easy to use, easy to download documents. Ease of access for other users to track your information. Professional quality. Easy to print documents. Holds large files.

Cons

Would like an easier way to search jobs. Multiple search tools. Times out quickly have to sign in again. Will freeze frequently.

Great Field Service App

So far its been great. I switched because my last FSM software increased the pricing and/or changed the pricing structure. Since I am a very small service company specializing in life safety inspections, I don't always need the routing, GPS tracking, auto emails and SMS, etc. Many programs now days either lump the few options I need (tasks, subtasks, portal, branding, etc) with numerous functions I would never use. This usually prices it out of a reasonable range.....

Pros

The , most important feature, to me is the ability to create a job from within the app, on the fly. Many FSM apps force a user to go to the website via browser to add certain information. I realize that's on purpose, to limit junk information being input into your system, however for smaller companies like me its critical to be able to perform all functions within the app.

Cons

It appears there are certain features that are not in the freemium version. I would like it if there was a way to perform an extended demo of those items. also, It would be great if items not included in the freemium could be on a menu based subscription. Lastly, where most of these softwares fail, in my opinion, is bulk export of everything. I.e. - if I ever cancel for any reason, I should be able to bulk export all of my pictures, files, notes, contacts, work orders, invoices, etc …. most either have very limited export options or require manual export per job, etc.

A Functional Work Order Manager

Loc8 can be frustrating due to the fact that work order disappear from the app as soon as they go into 'Completed'. Their should be the option to 'hide' a work order once it's completed. This makes it very difficult for a supervisor to monitor jobs on the road and you have to log on through a third party flash browser app, or take your laptop with you everywhere. The sub-contractor desktop dashboard is not as detailed as the supervisor's desktop dashboard which also makes finding details difficult for them. Does have some good features, but the frustrations out-do the positives unfortunately.

Pros

It has desktop and mobile apps.

Cons

The mobile app is extremely limited in its capability.

Straight Forward and User Friendly

It's so simple to use that I can refer associates and colleagues to open jobs, they can do the job and I get a finders fee. I don't even have to touch the job technically, I can get paid.

Pros

During the start-up period of my business, I went through the trial periods of several task management and technical dispatch programs. Jobber, Housecall, Thumbtack and then Loc8. While Jobber and Housecall are over complicated with hidden fees attached everywhere, I found Loc8 to be very intuitive and very affordable in the long run and the trial is completely free. All of those programs require you to modify and manually tweak the settings at some point so the easier a program like Loc8 is to use, the more time you can dedicate to developing your business and getting projects done.

Cons

Being entirely cloud based can have it's downsides in the field when connectivity is spotty.

Too expensive

I did a 14 day free trial for what was advertised as a month service. After I spent 20 hours entering data I seen my updated cost of a month.

Pros

Very orgaized way to keep track of clients and employees

Cons

Deceptive costs... and i wasted 20 hours entering data