About Maintenance Care CMMS

Maintenance Care is a cloud-based solution that helps small to large businesses manage work requests, preventive maintenance and assets. Its work order management system enables users to manage incoming tasks with customized web forms, notes, images and task duration details.

Maintenance Care offers a host of features including asset life cycle, parts and inventory management, dashboard, reporting, document storage and more. Its preventive scheduling functionality helps users handle tasks in progress, routines, assignment details and time slots. Additionally, users can attach various types of forms such as MSDS, training PDFs and safety documentation to tasks.

Maintenance Care includes an asset management module that provides details related to purcha...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

24 Reviews of Maintenance Care CMMS

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(13)

13

4 stars

(7)

7

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 24 results

September 2018

David from Florida Memorial University

Verified Reviewer

Company Size: 201-500 employees

Industry: Higher Education

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Maintenance Care Review

Needed a work order system that was simple to use with minimal training for students, faculty and staff at Florida Memorial University. Maintenance Care met this requirement with flying colors, we were up and running within days. Quality product with exceptional technical support.

Pros

Very User Friendly! Maintenance Care Work Order System is very easy to use and deploy. We were up and running in no time once we decided on Maintenance Care. We have only received exceptional and professional customer care and service from training to technical support.

Cons

We went live with Maintenance Care in July 2018 and we currently have experienced no issues with the software or support.

August 2019

Teresa from MSREP Property Management LLC

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

IMCare.. YOU NEED IT!

IMCare is allowing better communication with our commercial tenants, better time management and a clearer tracking path.

Pros

The software provides great interactive functions that the tenant, the office and field techs can all communicate. Has certainly made us more efficient with our business.

Cons

They are developing add ons to the program so sometimes you wait for the next wave.

Reasons for Choosing Maintenance Care CMMS

Simple, easy to navigate and doesn't require jumping through hoops.

May 2019

KD from Panorama

Company Size: 201-500 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

3.0

May 2019

Used for Resort Maintenance

I think that either MCare has a lot of great things to offer! If the app could just be fixed that would make the team less frustrated and their jobs easier, and if we could tweak a few things for our non user customers so that they are not annoyed then we would be golden!

Pros

Desktop version makes it easy to see all of the history on each hotel unit (lots of filtering options is great) Easy to see the progress of team mates - ie. where the electrician is at on a particular job or if our purchaser has ordered parts yet Pretty good options to customize our request form for our needs

Cons

The app needs some work to make it function better for us. As it is it's quite frustrating for the team that is out on the resort on tools and not in an office - app rarely notifies us of a new task and rarely updates/refreshes. Often pulling down to refresh does not work and so we have to constantly close and reopen the app all day otherwise tasks build up without us knowing and then we're behind and guests are left waiting -no way to do a search for individual units, only by building. For example- if we are in a room and there is a problem with the fireplace and we want to see if there was any previous issues you can't search for it but instead have to go through 150+ tasks from the previous 4 weeks for that particular building looking for any tasks related to that unit -Frustrations from our customers- there is no way way to filter their search as non users when clicking the "task update" button on the request page. Our outside vacation management companies can not look for tasks that are only related to them but instead have to go through ALL of our tasks that we have going on. It would also be great if the requester not only got email confirmations regarding task being created and then task being closed, but also every time notes were made or it was modified in any way. Sometimes we have to leave a task as pending as we have parts on order or other, but they have no way of being notified that we've been there, temporarily fixed it and ordered parts.

Response from Maintenance Care

Replied May 2019

Hi KD, Thanks for the review. Some of things you are mentioning on the App are in our next update launching this month. We are allowing you to sort on your task list which I know is going to be a big win for navigating through your tasks. As for visitors reviewing tasks that they have submitted, we have to be careful to allow them to only search the recent tasks that they have submitted - I wouldn't think our customers would want a wide open search capability for users without Log In access. Happy to discuss further with you, I will have someone connect with you.

September 2018

Joshua from Saint Michael Parish

Company Size: 201-500 employees

Industry: Religious Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Best Maintenance Request System EVER!!!

Transitioning into an existing Facilities Department that has a rudimentary maintenance request and tracking system has proven to be more challenging than expected. Maintenance Care and their outstanding service and software has been instrumental in shifting the culture of paper requests and tracking systems to an environment and user friendly, web-based, electronic system within our organization. The enhanced communication and instant request tracking system has allowed for greater clarity in the submitted requests. The tracking and reporting abilities within the Maintenance Care software have been able to provide additional details when it comes to analyzing the assigned tasks prioritizing the tasks and tracking labor and repair costs. This software is truly a blessing for our organization.

Pros

The software and system is easy to use and configure. The enhanced communication with email notifications of received & completed tasks has been extremely helpful. Being able to provide documents and pictures with the maintenance requests has proven to be very successful and helpful for out team. Some of our favorite features of the software includes the tracking, reporting and analyzing the tasks, priority levels, areas etc...

Cons

There are very few additional features that could enhance the software. Adding additional email notifications when changes are made to the task would be a benefit. Allowing for more flexibility and/or additional features with the maintenance request submission form could allow for additional uses of the software.

May 2019

Keegan from Hosanna Church

Company Size: 51-200 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

May 2019

Review

Communication, and effective time management.

Pros

This is a great work order task manager and having vendors all in one space. I love the feature of having a link for everyone to submit work orders.

Cons

From Building Management prospective, I would love to see an inventory tracker to be able to keep track of assets far better. I am looking for an alternative solution to keep track of my keys. I have over 1,600 keys to keep track off.

Response from Maintenance Care

Replied May 2019

Hi Keegan, Inventory and Parts management is included in your membership. Go to Cabinet/Parts and you will be able to start there. Hope that helps