Maxpanda Work Order Software


Maxpanda Work Order CMMS is a cloud-based solution that offers a suite of tools which includes integrated asset management, inventory management and preventive maintenance.

Property managers and facility directors can choose how they would like to track their assets in real time. Maintenance related costs flow directly into the accounting package and users are alerted of the updates through push notifications. Customers can submit requests through any web-accessible browser, ensuring that nothing slips through the cracks and requests are routed in a routine fashion. After a request has been submitted and approved by the Admin, it’s then converted to a work order where users are notified by email about the status.

The Maxpanda team provides additional services to their clients, such as 3rd party integration, conversion and client data uploads. They have flexible subscriptions so companies can purchase the amount of usage they need, with unlimited user roles for each account.

152 Reviews of Maxpanda Work Order

Overall rating

4.47 / 5 stars

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Showing 1 - 20 of 152 reviews

September 2016

Jason from South Point Hotel Casino and Spa

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Well balanced software for the cost vs. features

The training guides that comes with the software makes everything easy. Maxpanda is very easy to learn, and people don't need lots of training to get started. Maxpanda allows users to schedule work orders. This is important for users who are not always on seat or users that easily forget. They can easily schedule work orders to make sure everything is done when it is needed to be done. They bring value with each new update. Even if you don't use some of the new features at times, it's nice to know they are constantly improving their product. The live training made it easy for our employees to get used to the software. It has also improved our company's productivity. The mobile phone App is unique. It keeps you up to date and makes sure you don't lose any work orders. Maxpanda has no upfront cost which is really nice. Very happy with the fast turnaround response time.

Pros

Great mobile app (Android, iPhone, iPad). It's a great investment and a huge alternative to other management softwares. It meets the budget for software compared with other softwares.

What I love most about Maxpanda is the push notifications for new work orders. Getting a push notification when you have a work order is a great feature. It makes sure you never miss any work order.

The ability to access Maxpanda on desktop or smart phone or tablet makes it a unique software. This means you can do whatever you want to do wherever you want to do it.

Cons

Auto emailed reports to admins is not available. Neither is the ability to integrate our accounting package to the database. I believe this is on their roadmap and should be exciting to review it.

Response from Maxpanda Software of Maxpanda Software

Replied September 2016

Thanks for the 5 star cmms review. It's our pleasure to ensure every cmms user has been 100% trained and updated on all the latest features in Maxpanda CMMS. If you have any further questions please contact max@maxpanda.com directly or visit www.maxpanda.com to book a free training session with 1 of our multiple product managers 24/7.

April 2016

John from Accurate Elevator Contract


Ease-of-use

4.5 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2016

The Best ... Work Order Management Software I have found

Pros

In doing research for a project I found MaxPanda after no less than 60 hours of searching over a period of a couple weeks. When I finally stumbled upon MaxPanda it was like a breath of fresh air. It's User Interface for my customers is top notch. Then when you dive into the program it's simple and straight forward design makes it easy to master and manipulate the data the way you want. I was looking at a very specific, almost customized software without having to build it all on my own. Max was not perfect, but they worked with me to find how to get the best product out the quickest. Overall I found most of the software that can be heavily cusomized is very dated. They are not cloud based. They make it difficult to get ahold of your data once you collect it, so if you want to create custom api charts it could be difficult. I found 3 or 4 programs that would work, but they looked like spread sheets, not smooth and fun.
So customer service is near instant. The company has been around long enough not to worry about them going out of business next month. The User interface is the best on the market. Then they give you 15 days free trial to kick the tires.

Cons

The only issue I had with the company boils down to lack of communication between myself and the team member I was handed off to once I started my trial. I was trying to do something different from the intended use of the software. Due to lack of communication, I was lead to believe this product would not work for me. After further communication, an update ended up being the difference between doing business with MaxPanda and not.
They did not update this product for me, they have a transparent list of future upgrades by the month. It had been in the works for awhile. Just the timing worked out for me and my project.

January 2019

Ryan from Tri-Cities Community Health

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2019

Max Panda work order system

i would say for the price we have had an overall positive experience, but you better be able to figure out the system by yourself or wait a while for help and then expect to spend some time going back and forth explaining yourself to finally get what you need.

Pros

ease of a new hire to figure out how to request a work order.

Cons

1- you cannot delete past/terminated users, it clutters up figuring out who is really using the system
2- when applying notes when changing the status of a request it only goes in to the status change history. most of my staff are too lazy to go in and look at the status change- if you make a status change the notes should be sent via e-mail to let the requester know what happened.
3-tutorials suck, system needs new tutorials to go over every aspect of the system. even though it is a cost effective system, they would stop me from looking at their competitors just because of the back end time i spend trying to figure out how to set up and individualize the system to meet my needs.
4- support sucks- when i need support i need support now! not in some nebulous future when my problem has already been compounded by down time. they need to to implement real time IT or user support. a real human voice/skype/e-mail/ can go along way.
5- graphs and reports- is there any way to really customize them?

June 2018

Mitch from Hobbiton Movie Set

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Great value and excellent solution to business needs.

Pros

Implementing Maxpanda into our Tourism Business as a site and asset management tool has created countless efficiency gains across all areas of the business. The software provides the perfect balance between being simple enough to be user friendly, whilst providing the more complex functions to meet specific needs. I researched many of the other cloud CMMS solutions available and am extremely happy with the outcome. Before signing up I was concerned about access to customer support however all contact between Maxpanda and our administrator has been of the highest standard for any subscription based cloud service I have used. I highly recommend Maxpanda as a solution.

Cons

We are yet to come across an issue with maxpanda that their support team have not been quick to resolve. If there was any area for improvement it would be in their online library of tutorials to provide access to a more in depth explanation of the full suite of functions.

Response from Maxpanda Software of Maxpanda Software

Replied June 2018

Thank you very much Mitch for the wonderful review. As you know our software updates surpass our tech writers in documenting new features. Ensure you and your team are registered for the tech newsletter which provides biweekly update notifications on all things Maxpanda CMMS. We are also revamping our blog to support this initiative. https://www.maxpanda.com/blog/apps-updated Thanks again, Maxwell Davidson Support Analyst app.maxpanda.com

January 2018

Phillip from University of Florida, IFAS Facilities

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

An evergrowing software aimed at pleasing the needs of many client types.

Cost savings and streamlining of work order processes.

Pros

1. Easy to navigate.
2. Easy to teach to others.
3. Extremely affordable.
4. Quick and personable tech support.
5. Companies willingness to listed to end users needs and add features based on those needs.
6. The web based app is generally reliable and free of major bugs.

Cons

1. Inadequate beta testing before new features are released that sometimes lead to other bugs in the app.
2. Slow performance on the mobile app, sometimes leading to inability to use it.
3. Removal of features or functions without first notifying end users.
4. Needs more advanced reporting and accounting features. To be fair, Maxpanda is actively working on these areas and should implement them this year.
5. Some parts of its inventory processes are convoluted. However, Maxpanda is actively working with us to improve the process and add critical time saving features that simplify it while also adding accountability.
Note: This review should be treated as an ongoing/continual review of the product.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Max Panda CMMS

We use Max Panda, almost exclusively, for collecting, organizing and assigning work.

Pros

I like web platform. No huge data base to house and manage. The value for cost is great. I also like the ease of submitting and assigning a work order. The app is good too. I like to the ability to enter work orders from the field, right as i see the issues. I also appreciate that our field staff can view the work order almost as soon as it is approved.
Max Panda is very versatile and can do much more than I have time to implement.

Cons

Max Panda is very versatile and can do much more than I have time to implement. Although I can see the useful aspects of the modules, the inventory and parts management portions are not as user friendly for me and do not get used as they should.
I would like to be able to create invoices for work that we perform to send out to our customers.

January 2019

Edna from LVC

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

can't think of a better software to use for my daily work!

Pros

you can track work orders easily. I use this to see what is currently going on in each department and can see statistics on each work order. very easy to maneuver around the website, customer service is always very quick to respond through email. there used to be glitches every once in a while, while filling out a work order (specifically while picking some items from the drop down menu) but that was quickly resolved and fixed! the maxpanda app is also easy to use, especially for our housekeeping team and any other department that is out on the field and can't access their computers. overall, I definitely recommend maxpanda, especially for daily use.

Cons

slight learning curve but very easy to use once you get familiarized with the program.

January 2019

Dwayne from TTG, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Small Business Perspective

We now have a complete asset list and PM's are not being forgotten. PM's are done with proper written guidance to personnel.

Pros

Once you get familiar with it, you can keep track of a lot of instant data. It does a great job of alerting everyone involved on a timely basis.

Cons

I can not find a good manual-type of help for screens and looking up things, such as copying asset info or PM schedule to start a new one. As far as I can figure out, I have to start from scratch and reenter all data for an identical or similar asset/process. The help screen is not expansive or detailed enough. We also need more basic specific reports such as overdue WO's in specified time frames. The last thing is that PM's do not start countdown to the next PM, from the date completed. This sometimes causes 6 month PM's to turn into 2 or 3 month PM's because of a hold period or downtime between PM's. Timers should start only when a WO is completed/closed.

September 2018

Victor from Drury Southwest, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Great Software

Our work orders and PM tasks don't slip between the "cracks". They may not get done, but they are still on the list.

Pros

We use the software just for the work orders and Pm tasks. It allows work order communication between all the maintenance employees.

Cons

There are many other functions that "clog" up the views, like payroll tracking and simple accounting function which should be tracked by other systems. These functions don't allow full integration between payroll systems and accounting so for us it would mean double entry and that's not worth the extra time it takes. I wish we could turn some of these items off. There is an inventory function which we would like to use but it doesn't work the way we need it to.

September 2018

Phillip from Good Hope Studies

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

The Right CMMS for our Growing School

Maxpanda has provided the perfect vehicle to formalize our growing school's extensive maintenance processes. However, with the products continiuos development, we're finding more and more ways to get other (not typically cmms-related) business problems under control. Hats off to the development team. You deliver what you promise, and that's a rarity in today's age!

Pros

An incredibly powerful product wrapped in an easy-to-use GUI and tons of awesome (ongoing) updates!

Cons

The only downside is that we're in Southern Africa and the Maxpanda guys aren't in our timezone. This means that we have to wait a little (emphasis on 'little') longer to get helped. But when we do get their help, they are really amazing!

January 2018

Victor from Drury Southwest, Inc.

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Great tool for improving customer service.

Keeps our work orders from getting lost in the paperwork. Don't like the inventory portion, would also like to turn off certain functions of the software. To me it's getting "bloated" with alot of functions that don't seem functional.

Pros

We just use the work orders and PM's. Very easy to use these portions of the software. Our maintenance crew finds the software very functional as well. Keeps our work orders in front of us.

Cons

I don't like all the other stuff they pack into this software, would be nice if these other options could be turned off. Would like the inventory part to work better but I guess we are the only ones. Overall, good for the price.

January 2019

William from School District 38

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

2 of 5

Functionality

3 of 5

January 2019

Speed and efficiency

Works well but sometime freezes up and you have to power down and reboot plus I’ve forgotten my password at times so the process gets extended longer.

Pros

The ability to input data and reduce paperwork but the amount of time wasted in moving between various screens is unreal , if there was a screen for just staff with all the work order numbers you could input at the end of the day each workorder’s time spent without going back and forth thru each screen to access the staff screen for that work order , this would save a ton of time and money plus frustration.

Cons

Explained above! How it could be more effective

January 2019

Jerry from Oak Cliff Bible Fellowship

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Maxpanda has made my life much easier

We operate a multi-facility, multi-location campus and Maxpanda allows me to maintain all equipment and facilities with record of all repairs, failures, end-of-life, etc. This package is an exceptional value.

Pros

This software captures all the pertinent information I need as a Facility Director. I can track the work being done, hours associated with it along with a history of all the equipment and facility repairs. You can't find a package that is loaded with so many features for the price.

Cons

I would like to track actual vehicle repairs and such without having to rename or program certain aspects to make it work for me.

January 2018

Regan from Good Hope Studies

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Great, easy to use and it keeps on improving

Better stock control. A calendar with reminders for preventative maintenance programmes. Easy vendor control list

Pros

Can be accessed by all employees fro anywhere using any device. Issues can be logged immediately and I can keep track of what vendors are charging and what items are giving constant issues. Can also set preventative maintenance programme to ensure all equipment is kept running at optimal levels

Cons

Can't access a list of vendors on my phone, Wold like to have a project management system for big once off projects. That helps keep budget on track and a special list of vendors specific to the project

August 2016

John from JD McGeown Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

Great Application

Have been using Maxpanda for a few years now and the software gets better every single month. The only thing stopping me giving it the full 5 stars across the board is that there are a few features that are still not quite ready but which I know are on the way.

Pros

Very cost effective compared to other software. Great customer service. Software development is constant and rapid so no hanging around for a year waiting for new features.

Cons

No purchase order module (although I know this is being worked on for release shortly).

Response from Maxpanda Software of Maxpanda Software

Replied August 2016

Awesome review John! Thanks a bunch. And yes, the PO module is on it's way by the end of the fall.

January 2018

Ray from Richmond School District

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

A CMMS that is poised to shake up the industry for what you get for what you pay.

Pros

While the software company is relatively young compared to other systems that have been around the block a few times, MaxPanda has probably 80% of the features that the big guns have but for a fraction of the cost. The decision for people to make is if the missing 20% is worth all that extra money. For some, they may not be able to operate well with some of the missing features. For others like my organization, the cost-benefit made sense for us to use MaxPanda.

The other reason I like this company is that they have adopted an agile method of software development. Literally every month they are releasing new features and improvements. They are one of the few companies that regularly prove that they deliver what and when they promise something. They also do listen to their customers. If you have a feature request that makes good business sense (i.e. win-win for both parties), they will likely put it on their R&D list.

Cons

Cons are some missing features you might find in the larger, more established (and expensive) CMMS software such as predictive maintenance, customizable graphical dashboards, comprehensive energy management, facilities management, and capital planning.

January 2018

Victor from Drury Southwest

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Great software, really filled a hole in our customer service.

Pros

We just use the work orders and preventative maintenance sections. We've found that it helps us keep our work orders from falling through the cracks.

Cons

There are so many additions that have been added that don't make any sense and that we will never use. It would be nice if we could turn some of this off and not have to work around them.

Response from Maxpanda Software of Maxpanda Software

Replied January 2018

Great feedback Victor. Our end goal is to allow each client to turn on/off features they would like to use on a daily basis. Unfortunately we require to build the new items 1st, implement them for live usability with our global customers and then finally analyse what features they use or not to create the on/off switches. This should be implemented by the end of this year. Again, thanks for the quality feedback and support!

July 2017

Ryan from Tri-Cities Community Health

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2017

compared to our last work order system (e-mail requests and paper follow ups) this system is awesome

increased production, tracking and accountability.

Pros

the mobile capability for the staff members, and the ability to change the work order status. the items that are customizable are great and that submitter gets notified of any changes automatically is great.

Cons

for me the system is not very intuitive to use, and although some aspects are customizable it would be nice to customize other aspects of the system. I like the 24 hour help line but it would be nice to have a troubleshooting link for the top 25 or 50 asked questions so i can go see if i can deal with my issue and not wait for the e-mail back since they sometimes take a while to respond.

Response from Maxpanda Software of Maxpanda Software

Replied July 2017

http://www.maxpanda.com/helpmemax

January 2018

Spencer from Legacy Vacation Club

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

4 of 5

January 2018

Pretty easy ad smooth, minor notifications issues that were addressed

Relay tickets to runners efficiently.

Pros

Ease of use and quickness. App use. I use this daily so reliability is key. Most issues are addressed quickly. The App is easy to use for multiple languages.

Cons

Sometimes servers crash and minor notification bugs. too many steps. No auto fill for room numbers to buildings. I would like a feature to fill in building when entering room number.

Response from Maxpanda Software of Maxpanda Software

Replied January 2018

Great feedback Spencer. AS you may not be aware, your company admin can set each location to a building and/or building group. You can then define each user to a location for pre population during the life cycle of the work order. This method speeds up everything by 25.9%. Take care, and please review the help manual too - blog.maxpanda.com

July 2017

Jack from Ingram DRS Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

It's great software. It's saved me and my company a lawsuit!

Major companies! Love the service we give and the software we use. At anytime we can look up Trailer repairs, information, parts list.

Pros

It's great because it is mobile and it works on all my tablets and phones! You make changes on the fly. It even works while you're on the phone to a customer. Scheduling is awesome! It emails your work load for that day. It tells you when overdue work orders are not done..the customer can send and set up repairs to you as well. They keep you up dated on news and updates they do month to month.

Cons

The pictures could be easier to up load. In some parts of the software its slow running. And it some times makes two works.