About Maxpanda Work Order

Maxpanda Work Order CMMS is a cloud-based solution that offers a suite of tools which includes integrated asset management, inventory management and preventive maintenance.

Property managers and facility directors can choose how they would like to track their assets in real time. Maintenance related costs flow directly into the accounting package and users are alerted of the updates through push notifications. Customers can submit requests through any web-accessible browser, ensuring that nothing slips through the cracks and requests are routed in a routine fashion. After a request has been submitted and approved by the Admin, it’s then converted to a work order where users are notified by email about the status.

The Maxpanda team provides addit...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

155 Reviews of Maxpanda Work Order

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(4)

4

3 stars

(0)

0

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 155 results

September 2018

Phillip from Good Hope Studies

Verified Reviewer

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

The Right CMMS for our Growing School

Maxpanda has provided the perfect vehicle to formalize our growing school's extensive maintenance processes. However, with the products continiuos development, we're finding more and more ways to get other (not typically cmms-related) business problems under control. Hats off to the development team. You deliver what you promise, and that's a rarity in today's age!

Pros

An incredibly powerful product wrapped in an easy-to-use GUI and tons of awesome (ongoing) updates!

Cons

The only downside is that we're in Southern Africa and the Maxpanda guys aren't in our timezone. This means that we have to wait a little (emphasis on 'little') longer to get helped. But when we do get their help, they are really amazing!

March 2016

Dave from Thistledown LLC

Time Used: Less than 12 months


Ease-of-use

5.0

Functionality

4.5

March 2016

Maxpands CMMs

Pros

System is easy to set up and use. The price is also very reasonable.

Cons

It is a bit difficult searching some specific assets without having to dig and dissect the data some. It does not have the ability to add non-generic tasks while updating a work order. The same goes for adding parts. Ideally there would be a better method of creating a "Project" that could hold multiple work orders within it, so that each WO could be completed with its own information such as invoices & hours. As it currently is, we have to combine different (possibly unassociated) invoices, time and tasks into a single work order, which makes the work order very messy, confusing and chaotic. For example the 'Project' might be "Remodel House" and the work orders associated with it might be "Replace Plumbing", "Paint Interior Walls", & "Install Kitchen Cabinets."

September 2016

Jason from South Point Hotel Casino and Spa

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Well balanced software for the cost vs. features

The training guides that comes with the software makes everything easy. Maxpanda is very easy to learn, and people don't need lots of training to get started. Maxpanda allows users to schedule work orders. This is important for users who are not always on seat or users that easily forget. They can easily schedule work orders to make sure everything is done when it is needed to be done. They bring value with each new update. Even if you don't use some of the new features at times, it's nice to know they are constantly improving their product. The live training made it easy for our employees to get used to the software. It has also improved our company's productivity. The mobile phone App is unique. It keeps you up to date and makes sure you don't lose any work orders. Maxpanda has no upfront cost which is really nice. Very happy with the fast turnaround response time.

Pros

Great mobile app (Android, iPhone, iPad). It's a great investment and a huge alternative to other management softwares. It meets the budget for software compared with other softwares. What I love most about Maxpanda is the push notifications for new work orders. Getting a push notification when you have a work order is a great feature. It makes sure you never miss any work order. The ability to access Maxpanda on desktop or smart phone or tablet makes it a unique software. This means you can do whatever you want to do wherever you want to do it.

Cons

Auto emailed reports to admins is not available. Neither is the ability to integrate our accounting package to the database. I believe this is on their roadmap and should be exciting to review it.

Response from Maxpanda Software

Replied September 2016

Thanks for the 5 star cmms review. It's our pleasure to ensure every cmms user has been 100% trained and updated on all the latest features in Maxpanda CMMS. If you have any further questions please contact max@maxpanda.com directly or visit www.maxpanda.com to book a free training session with 1 of our multiple product managers 24/7.

April 2016

John from Accurate Elevator Contract

Industry: Real Estate

Time Used: Less than 6 months


Ease-of-use

4.5

Customer support

4.0

Functionality

4.0

April 2016

The Best ... Work Order Management Software I have found

Pros

In doing research for a project I found MaxPanda after no less than 60 hours of searching over a period of a couple weeks. When I finally stumbled upon MaxPanda it was like a breath of fresh air. It's User Interface for my customers is top notch. Then when you dive into the program it's simple and straight forward design makes it easy to master and manipulate the data the way you want. I was looking at a very specific, almost customized software without having to build it all on my own. Max was not perfect, but they worked with me to find how to get the best product out the quickest. Overall I found most of the software that can be heavily cusomized is very dated. They are not cloud based. They make it difficult to get ahold of your data once you collect it, so if you want to create custom api charts it could be difficult. I found 3 or 4 programs that would work, but they looked like spread sheets, not smooth and fun. So customer service is near instant. The company has been around long enough not to worry about them going out of business next month. The User interface is the best on the market. Then they give you 15 days free trial to kick the tires.

Cons

The only issue I had with the company boils down to lack of communication between myself and the team member I was handed off to once I started my trial. I was trying to do something different from the intended use of the software. Due to lack of communication, I was lead to believe this product would not work for me. After further communication, an update ended up being the difference between doing business with MaxPanda and not. They did not update this product for me, they have a transparent list of future upgrades by the month. It had been in the works for awhile. Just the timing worked out for me and my project.

July 2017

Adrian from Rossdown Natural Foods

Company Size: 201-500 employees

Industry: Food Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2017

Needs more features and integration with emails. Does not do true support time measurements.

Pros

Mobile accessibility is good, web interface, phone interface. Email notifications and reminders of open tickets

Cons

does not integrate with email. You cannot have conversations on email as they are not recorded. Inaccurate support duration time measurements. You cannot measure support time from a time of opening and closing of a ticket as that is not real life. Real life support is executed without a ticket. Then a ticket is opened and worked on and closed all within seconds.

Response from Maxpanda Software

Replied July 2017

Maxpanda utilizes it's own SMPT servers off Amazon. For example replying to a work order through the email will update comments and/or notes. That's pretty cool. Our app is designed to ellimiate the use of multi software systems, hopefully you understand. But hey! Guess what! We're integrating with Office 360 in the new year so your hopes and dreams will come true :)