About The Asset Guardian (TAG)

The Asset Guardian (TAG) is a maintenance management solution that can be deployed in the cloud and on-premise. Key features include work order management, asset and equipment management, inventory management and reporting.

TAG’s work order management module lets users create work orders, evaluate and manage preventive maintenance work orders and analyze performance. Users can also automatically or manually create safety procedures, work procedures and other related requirements.

TAG’s equipment records show all the assets in users’ databases. Users can create work orders for any asset and track maintenance activities. The solution also has functionalities for inventory management and reports generation, as well as a personal databas...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

9 Reviews of The Asset Guardian (TAG)

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

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Likelihood to Recommend

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Showing 1 - 9 of 9 results

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November 2020

Rami from Q Solutions

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2020

Above & Beyond - Tool to Cut Down Unnecessary Costs resulting from Reactive Maintenance!

OEM partner highly professional, highly supportive and responsive, and easy to work with.

Pros

Date meter policy and Preventive Maintenance features, as they bring along massive cost savings on reactive maintenance, which could be sometimes outrageously expensive to deal with. Highly modular, intuitive and easy to use software. Sets a standard for industry best-practises, as it streamlines and simplifies maintenance procedures and operations to a great extent, increasing insight levels, control and productivity. Provides clear, all-encompassing view of equipment hierarchy, especially for large plants that use a massive number of equipment/parts/etc...

Cons

Could benefit from some integration with the standard Fixed Assets module. Could use a slightly better integration with standard item consumption within TAG work order processing. Some features still desired for outsourced maintenance, where third party companies are contracted to provide equipment replacement/repair.

Reasons for Choosing The Asset Guardian (TAG)

More pleasant and professional experience while dealing with the TAG team / personnel. More verifiable references for TAG. TAG provided a highly better degree of fit to our client's requirements. TAG has more experience in the industry. Clearer TAG product roadmap and better company spending on R&D

November 2020

Jared from South Hampton Resources

Company Size: 201-500 employees

Industry: Chemicals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2020

Solid product with very knowledgeable support staff

Pros

NAV integration Web and client software interfaces Ability to add related requirements to WOs for warehouse to process

Cons

Lacks some desired reporting/KPIs Inability to create more than one PWO for recurring tasks (must complete first one to generate the next one)

Reasons for Choosing The Asset Guardian (TAG)

We choose TAG because it integrates with our Dynamics NAV ERP.

November 2020

Shawn from Garner Industries

Company Size: 51-200 employees

Industry: Plastics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2020

My View of TAG

TAG has given Garner Industries a great way to track the activates of our Maintenance Department and to schedule out our technicians time throughout the day. TAG is also a common place for our technicians to document equipment problems, conditions and any preventive maintenance performed for all to see.

Pros

TAG is a very useful way to track all maintenance activities on equipment/assets. From the way it keeps track of any up-coming machine maintenance, producing work orders or to tracking past maintenance activities/machine break downs.

Cons

TAG is not as easy to use as some other CMMS software....there is a learning curve to TAG, especially if a new user has never used NAV before.

Reasons for Switching to The Asset Guardian (TAG)

Software was very old and would not work on current computers and did not want to up-grade to a newer version of the same program.

January 2021

DON from Garner Industries Inc

Company Size: 51-200 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

TAG Maintenance software

The process to get the system loaded and the training were outstanding. The biggest benefit to our team was that the training was conducted by someone with extensive knowledge of how to use the software and not just a software expert. This was invaluable as this is a new concept for us and enabled us to better think about how to setup and use the software based on practical user experience.

Pros

The software provided us with an effective means of organizing and managing our equipment maintenance. It integrates well with our core ERP system (Microsoft Dynamics NAV 2017) and that was a critical interface in our selection of a CMMS system.

Cons

I'm not a user, but I haven't heard user complaints - so nothing specific that I can point out.

Reasons for Choosing The Asset Guardian (TAG)

Key considerations for us were: cost of system (implementation and ongoing maintenance); features for CMMS management; and integration with our existing ERP system. TAG was the only software we reviewed that checked all the boxes.

November 2020

Julia from Lakeland Mills

Company Size: 51-200 employees

Industry: Paper & Forest Products

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

TAG product and support is awesome!!!

We now have a successful work order process. The maintenance folk are using this daily. Support when needed was always available throughout the whole process

Pros

We love how easy it is to use and we had buy in from all of our end users because of how easy and quick it is to get what you. Red from the program.

Cons

You have to do a little leg work to have it set up the way you want it. But put the time in at the beginning and it will be easy once you go live.

Reasons for Choosing The Asset Guardian (TAG)

Easy of use and works with our purchasing/inventory program

Reasons for Switching to The Asset Guardian (TAG)

Not very user friendly and no support

December 2020

Tim from Construction

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2020

Maintenance as a service game changer

Pros

Having prior knowledge if the ERP software arena and how strong Microsoft was with NAV/BC the seamless addition of TAG for CMMS as a service was perfect.

Cons

It may be more process related as we change our offerings. We offer testing and maintenance and our testing of equipment may not convert to a maintenance customer. We are still determining the optimal setup and data management process.

Reasons for Choosing The Asset Guardian (TAG)

The competition is not as focused on the end to end solution as TAG is. TAG offers a complete solution to address back office and field efficiencies and drive value to our customers.

November 2020

Dean from Chemstar Products

Company Size: 51-200 employees

Industry: Chemicals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2020

Great product, excellent support

Great! Great team to work with.

Pros

Integrates well with Navision and has met our needs well.

Cons

I'd like to see more variety of reports available.

Reasons for Choosing The Asset Guardian (TAG)

Best value with the features we were looking for.

Reasons for Switching to The Asset Guardian (TAG)

Software needed to be compatible with Navision.

January 2016

Émilie from ADNM

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

January 2016

Perfect integration with Microsoft Dynamic NAV

Pros : TAG is perfectly embedded in Microsoft Dynamic NAV ERP. Seamless integration. Easy to use. We are a TAG partner since 2013.

Response from VeroSoft Design

Replied February 2016

Thank you

March 2016

Harold from ADNM

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2016

Very usefull

Very complete solution

Response from VeroSoft Design

Replied March 2016

Great! Thanks!