The solution we were looking for!

Asset Bank is the archiving solution of our dreams, with a customer service team to match. It is helping our organization pull together a variety of disparate databases cobbled together over the course of yearsfinally uniting our files in one central location with intuitive searching and a beautiful user-friendly interface. The customization options are seemingly limitless to fit every possible application of what is already a fantastic platform. It was intimidating to start the search for a new DAM, but Asset Bank jumped off the list as the clear front-runner, and proved the best even after rigorous comparison with competitors. The support of the Asset Bank team is what puts it over the top. At every turn in the process, the answer was yes, we can do that or we will figure out how to make it happen. Training that could have been boring was to-the-point and customized for our needs. Throughout the consultancy process, the Asset Bank team consistently transformed what seemed insurmountable challenges into conquerable bite-size chunks. A flawless experience!

Pros

After years trying to work with systems not suited to meet the demands we were placing on them, Asset Bank brought together all the functionality we were looking for in a platform to archive our documents, photos, and dozens of other file types generated from 30 years of being in business. We are looking forward to saving time and frustration locating our files and collaborating on them across our various teams.

Cons

It took a little while to catch on to the industry terminology and ins and outs of managing a system like this, but the Asset Bank team was there to help at every step of the way!

Dealing with Asset Bank has been a very positive experience. A great team with a great product.

Implementation of Asset Bank relieved my asset related workload immensely. I saved dozens of hours per month by being able to delegate asset management to the Product Marketing department and to the respective Regional Managers. Once everyone was trained on how to use Asset Bank, they tended to run with it and make it their own.

Pros

The flexibility is outstanding.

We were able to set up 10 regional Asset Banks in order to allow our regional managers to have their own unique versions of corporate assets. For example: having regional Asset Banks allows our Far East region to avoid having Latin American assets in their Asset Bank, as would be the case if there were just a single corporate Asset Bank holding the assets.

Each region was able to set up their own categories and use a structure that best fits their regional needs. This freed me from the constant micro-management of each region's requirements. The regional managers have been able to manage their regional Asset Banks with minimal assistance, and this was our main goal: to relieve my workload associated with managing corporate assets.

My time spent managing assets went from an hour or two per day, to an hour or two per MONTH. Exactly the results we needed.

Cons

Honestly, there really isn't something that I can point to and say "I would change 'this'." Any issues we encountered were propmtly addressed. We were either provided a "fix" via the software, or we were instructed on how we could achieve the desired result using the existing software... which was most often the case. Asset Bank's team is truly invested in making this tool work to the user's advantage.

A highly usable but still feature-rich system - brilliant

Pros

- Incredible depth of customisation that allows you to have total control over how all types of user experience it
- The depth of the system doesn't mean it's hard to use. Design, navigation and general user experience is extremely good.
- Great support desk for when you need a bit of extra help, advice or system upgrades

Cons

- Not really a con but you need a dedicated person(s) to fully understand the software in order to create something which genuinely works for your organisation. It will work 'out of the box' but you will encounter issues further down the line unless you take the time to fully understand it and implement it properly. But this is how it should be for an application of this nature.

Happy customer for over a year

Have been using Asset Bank software for over a year and love the ability to customize the software to our meet the needs of our agency and the quick search features in locating files. Once you've customized your Asset Bank software (hierarchy of categories, choosing of keywords and other fields) the adding of files becomes an easy process. It's time consuming on the font end but the rewards are the ease of locating exactly what you need from thousands of files. We've also utilized the slideshow feature on our website which is a beautiful way to showcase the photographs that tell the story of the United Methodist Church around the world. The light box feature allows easy sharing of photos via e-mail for quick zip file download. Despite being on a United States timezone, the folks at Asset Bank are very supportive in answering questions and troubleshooting. Very impressed with the search functionality, speed, ease of use, customization and customer support. My only word of caution is to test it with your CMS for compatibility. Also, be prepared with some British spellings, not really a negative. Yes, I am a big fan of Asset Bank and would choose it again.

So far the software and customer support is good and helpful, on almost all requests.

It help us to catalog and manage our digital assets better.

Pros

It is generally easy to use. And we are able to customise the software to meet our most important needs.

Cons

There's nothing that we like least about the software, but it'll be great if there could be more improvements on certain features. Examples:
- 2-level approval system for deleting assets
- Enable admin to duplicate the user groups (cause sometimes we have groups that have similar access rights but with just a few differences; we end up have to create the 2nd user group from scratch)
- Make it easier to re-order the drop-down lists' contents.
- Allow different user groups to have different "Default Value" for the attributes during uploads (e.g. different user groups will see different "default value" selected when they upload assets)
- Option to export our keyword list easily
- Hide/show Batch Update (or Bulk Update) for certain user groups

These upgrades will meet our additional needs, and will help us a lot!

Very user fiendly tool from an extremely agile company

Our experience with Asset Bank has been great. The team came back to us with solutions in no time and some of our UAT feedback has already been implemented in the latest release. We could also very much rely on our project manager and consultant from Asset Bank to drive the implementation. They were always helpful in guiding us how we should best handle things we weren't sure about. We love the product and received good feedback from our community. Asset Bank is almost fully configurable by the Admin, which means that it can be adopted to fulfil different use cases. Although we use Asset Bank as an internal digital assets library, the options of sharing assets externally was one of our key requirements. Asset Bank enabled us to share externally while still complying with our security and data protection guidelines. Asset Bank search is great as it finds not only exact matches but also synonyms and includes phonetic search. Only the renaming of "Lightbox" to "Favourites" was challenging. The term is not everywhere managed as a variable. We recommend every new customer to rethink if a renaming is absolutely necessary before implementing it. Overall, we are very happy with the project delivery as well as the tool itself and we are looking forward to many great releases!

Pros

simple application, good search, easy to configure, good UI, can be implemented in short time

Cons

some variables are not used consistently, eCard feature can only be turned on or off for all assets

Asset Bank is a good tool for our company to store items for internal use because we are global.

A central hub for storing and sharing assets for our global company.

Pros

Lightboxes are quickly and easily shared with whomever we need.
It looks very clean and nice!

Customer service is honestly fantastic:
I have a awesome guy that helps us out that I would like to say is one of the best / most easy to work with people that I have ever dealt with at another company. His product knowledge is vast and his attitude is always great.

Cons

Lightboxes NEED to be able to have password protection options. This would solve most of the issues we have with Asset Bank.

Asset Bank solves digital asset problems elegantly

As an integrator for Asset Management solutions I have been using Asset Bank exclusively for the last 5 years. We have integrated a lot of clients into the system with the knowledge that the project will always go smoothly on the install and the setup of the instance, but more importantly that the support behind the instance is ridiculously superb. The last thing I want is to have a client with an issue and no support behind me. I always joke (though based on truth) that if I have not heard back from support in a very timely fashion I know they are all dead). Being based in the UK has not really been an issue for time zones as if they are not there to answer right away, you will most likely wake up to the answer from support. It has full functionality out of the box for all those bells / whistles that are expected, but one of the vastly overlooked features is its appearance and ease of use. It is designed in such a way that is natural to navigate and use. It does not look like a mirror to a "c" drive windows 1998 folder system. This makes for easy use of the system and allows for easy adoption for new users which in our world, is over half the problem with integrating systems. People hate change though they all like Asset Bank. Take a look at their offerings, you will not be disappointed.

Feedback from Amber Beverge Group

I appretiate very much kind support of Asset Bank team who helped me a lot to solve some problems with our digital library.

Pros

Easy to navigate, very good design.

Cons

I would suggest some things: the option that you could send a message to users by choosing them from the list (now there is option to send to all group). To delete folder not one by one, but that you can chose several folders and delete them at once. To see in email from Asset bank who is asking for a permission do upload/download something (as now only notification comes that someone is asking for a permission). It would be great if image of folder could be adjusted automatically - as now I need to resize it each time when I want to change it.

Found the software to meet our firm's needs with great customer support and flexible system

Pros

Overall the software was very easy to use and found it easy to customize to meet our firms needs unique needs for digital assets around the globe. Asset Bank's team is truly invested in making this tool work to the user's advantage.

"Over the top" 5 stars? No way!

We are a small in-house AV shop of a worldwide organization with members in over 190 countries. We don't have a dedicated IT department for audio/video. We happened upon Asset Bank while searching for a product that would help us deliver video/audio materials to our organization's members via web that up until that point had been receiving everything through couriers or by snail mail. AB has been instrumental in allowing us to get that done. We set up our system with careful planning and using a couple of online consultancy sessions with Asset Bank staff. The online Knowledge Base materials are invaluable. The versatility of the system allowed us to configure multiple aspects while maintaining professional and powerful database management characteristics. Also, the ability to set permission levels, harvest metadata from uploaded video files and link text and audio assets to a given video has given us a functional and affordable workflow. Our members have found the AB interface very clean and user friendly. No doubts about recommending Asset Bank to other companies.

An intuitive user friendly platform which will make searching for and using content much easier!

Pros

Asset Bank is easy to use, both from the upload and admin point of view through to the searching and downloading. The level of detail you can apply to the assets is brilliant, and at the same time you still maintain the user friendly experience.

Cons

It would be great to be able to show search results by the folder thumbnails rather than the individual assets. This would be particularly beneficial when searching for Case Studies on our Asset Bank