About Box

Box is a cloud content management platform for companies of all sizes and industries. It offers security and controls for admins as well as sharing and collaboration capabilities for end users across the globe.

The Box platform allows compliance with HIPAA, FINRA and FedRAMP and offers granular access permissions and advanced security capabilities like watermarking, data governance and device trust.  

Box enables users to collaborate on all types of files, on any device and choose where to store data, to manage encryption keys and set metadata-driven workflows to automate content-based processes.

Box has integrations with Microsoft Office 365, Google Apps for Work, Salesforce, Adobe and many other solutions. Box is a content layer for col...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

3,759 Reviews of Box

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(1,932)

1,932

4 stars

(1,263)

1,263

3 stars

(418)

418

2 stars

(92)

92

1 stars

(54)

54

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 3759 results

September 2019

Jolie from Giant Bicycle, Inc

Verified Reviewer

Company Size: 51-200 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2019

Organized and accessible

Box allows us to work collaboratively with teammates all over the world, both inside and outside our organization. The workflow is very smooth and we are able to make live updates to documents we work with regularly. The experience has been very positive and a big improvement over what we were using previously

Pros

Box has great storage capacity and many useful tools for editing and syncing items. It's a very flexible, scalable tool

Cons

We rely on Box so much that on the few occasions that it has gone down temporarily, we have been stuck until it's come back online. The good news is that this has happened only once or twice in 3+ years.

Reasons for Switching to Box

Cleaner interface, better user experience, more reliable & capable

January 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

January 2021

Good Free Version but expensive Business options

Storing documents in the cloud as a back-up solution, sharing documents with collaborators and clients.

Pros

Uploads and downloads are fast, sharing files or folders is easy, as an editor or viewer, and it is easy to use.

Cons

The Business options are expensive for small businesses since they require you to purchase multiple licenses, not only one. If you get the Individual license you are not GDPR compliant, thus it turns out to be expensive for SMEs.

Reasons for Choosing Box

OneDrive is connected with my Office 365 subscription and I might lose my documents if I switch account. Dropbox has some document conflicts and uploads are extremely slow with DSL.

Reasons for Switching to Box

Uploads/Downloads are faster than the Dropbox paid Business Account and you avoid document conflicts you have with Dropbox. BOX is much better in that case.

January 2016

Matthew from Videostream

Industry: Computer Software

Time Used: Less than 2 years


Ease-of-use

4.0

Functionality

3.0

January 2016

Preference really depends on how and when you entered the market

Pros

They concentrated on the enterprise first, which is valid. Therefore security has always been tight, platform support is solid, and enterprise administration is very robust. Shared folders are great in a workplace and make everything very simple to get the right docs to the right people when they need them. Box is definitely an enterprise company, with the support to back up that claim.

Cons

I should start by saying I tried Box, Dropbox, and Drive head-to-head back when everyone was going to cloud-storage and my experience with Box since then has been on and off. I'm still a current user of Drive and Dropbox and I pay for both every month. Our office doesn't need the level of admin support Box provides, which is the only feature that puts it ahead of the competition. Box was just never as feature complete as Dropbox, I don't want a separate cloud storage provider for business and for home use and Box lacked simple tools like automatic photo upload. As well, the web interface lacks and the uploads feel slower and more prone to error when compared to Dropbox. It's improved lately but it's still behind in file viewing support, etc. Also paid users have a max file size!!! Unacceptable if you do any sort of video/graphics work.

November 2020

Connie from Cardiovascular Systems, Inc.

Company Size: 501-1,000 employees

Industry: Medical Devices

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2020

BOX

Overall its a much better platform I feel for sharing then Sharepoint.

Pros

BOX is great for sharing information and large files, creating backup of information on to a network. It can mirror working off your harddrive where team members can then have access to the information.

Cons

Modifying file names or moving files around could be improved upon to be made even easier when sharing with organizing files.

Reasons for Switching to Box

I have not fully made the switch. I still use Sharepoint, just not to the degree I did before until we had BOX. Probably in time a full integration from Sharepoint may occur.

March 2020

Desiree from Design

Company Size: 1 employee

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

2.0

March 2020

Great Product / Slightly Too Pricey for Individuals

Overall, I like Box. Better than Dropbox....maybe even better than pCloud as their UI is a bit dated and odd?...

Pros

It does offer 10GB of storage for free versus Dropbox only offering 2GB for free.

Cons

The only next option is the 100GB plan and it's $10 a month whereas Google One offer the same 100GB plan for only $1.99 a month. Now, I realize the better security and privacy potentially offered with Box versus a "big brother" such as Google is what could warrant an increased price. However, I'm not sure it needs to increase that much. Plus, it's confusing how they have an indicudual pro plan for $10 a month and 100GB and then a starter business plan with the same storage for $5 a month. I don't understand that and I think things should be more clear and make more sense. Also, I'm having issues with Box Sync not working on my laptop. It just won't sync anymore other than the initial sync. I didn't feel like messing with it or dealing with customer service so I just uninstalled it from my laptop.

Reasons for Choosing Box

Well, I'm using Box in conjunction with Google and pCloud. I'm still trying to decide for sure which of the two (Box or pCloud) I will permanently use to transfer ALL of my data (pics and files) away from Google Drive and Google One onto one of these two platforms. pCloud does offer a huge storage option for a very good price so Box may want to look at that. They also offer security and privacy so I would think they are a very viable competitor to Box.

Reasons for Switching to Box

Dropbox just didn't offer enough storage.