Dropbox Software

4.50 / 5 (14,800)

About Dropbox


Dropbox is a cloud-based file sharing software system that caters to individuals and businesses of all sizes. This solution allows users to share files and send file requests to people even if they don’t have a Dropbox account. Multiple users can leave comments on files and can collaborate with Microsoft Office.

The solution can recover deleted files and maintains version histories in case users want to recover old file versions. It also keeps track of all actions performed on specific files.

Advanced sharing enables only selected users to see important files, and files can be remotely wiped if sensitive data gets compromised. Dropbox can also back up all photos as they are added.

Dropbox also provides an admin panel to control files centrally. User licenses, content and access permissions can be transferred from one user to the other.



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Supported Operating System(s):

Web browser (OS agnostic)

14,800 Reviews of Dropbox

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(9,105)

4 stars

(4,350)

3 stars

(1,105)

2 stars

(155)

1 stars

(85)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 14,800 reviews

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May 2019

samuel from Self-employed

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Dropbox is a good cloud storage platform… Dropbox Business makes it Better

For a Graphic Designer, Dropbox has been the most useful tools for me to deliver project to my clients for the past 6 years. It is easy to navigate and sharing of files to a third party is simple and convenient using the Share Link feature. Dropbox has helped a lot in my business and backups; Dropbox Business expands my experience with more storage and other features. The mobile apps makes it even easier to use, I can easily view, edit and share my files anywhere I am, without waiting to use the PC. Throughout the years of using Dropbox, I have no trouble with my files; they are safely stored on the cloud.

Pros

Dropbox is recommended it for anyone looking for ease to use online storage. There is clean user interface, easy to learn for new users. Dropbox made it possible to share files to a third party, manage file’s permissions, and allow users to protect their files with password, this helps user’s file locked to unauthorized access.

My favourite will be the Add to my Dropbox feature. With this, I don’t have to download files shared to me; I can just transfer them to my Dropbox account with a single click, no matter the size.

Dropbox have a perfect synchronizing feature called Smart Sync that allows users to use a single account on multiple devices easily. Dropbox created a convenient environment for their users, with mobile app for both Android and iOS users and also a PC app, which are more convenient to use. The PC App create a folder on the PC which all already files on the Dropbox account automatically sync to the PC which makes downloading unnecessary, also the folder is a perfect way to upload to Dropbox with easy Copy and Paste, other benefit of using Dropbox App is the ability to pause uploading of files.

Dropbox offers a free Basic account with 2G available storage for each sign ups, which is a small storage for professional users. Over the years, I had to upgrade my basic account to PLUS account which offer additional storage space of 3TB and some other features. Dropbox offer 30 days Free Trial on Business Account which is good to test the plan.

Cons

Dropbox offers are clean with a stress-free platform that I can hardly think of a disadvantage, but I will say the first major problem I have with Dropbox, which is inability to pause uploading of files on the webpage. Before the apps are available, uploading of files can be frustrating; any interruption to the internet connection to the PC will make the uploading to starting all over, which is why I recommend using the apps.

The Free Basic Account is limited to 2GB which is small amount of space and users need to upgrade the Plus Account. And for some reason, Monthly payment options are more expensive than Yearly payment options, which is ridiculous.

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

May 2019

Ahead of it's time when it came out, and now... not so much

Pros

For obvious reasons, this is the most well-known cloud storage platform available. It pioneered the category and has been incredibly useful and valuable to many personal users, small businesses and more. Selective Sync is a great feature (when it works properly) which allows users to select only certain files to sync to their device from a large folder, rather than the root folders themselves. Team collaboration and the desktop app for Windows and OSX are serviceable, for the most part.

Cons

I get headaches when I create the endless laundry list of ways that Dropbox has fallen to the wayside compared to newer offerings like Box and Google Drive. Specifically for medium-sized businesses, I would absolutely NEVER recommend using Dropbox for teams with storage bases larger than ~500GB. Selective Sync rarely works properly, and by default, LAN Sync is enabled in the desktop app. You might think, that sounds great! LAN connection has to be faster than regular internet syncing, right? Absolutely not the case if you have more than 4 computers in a general range of one another and an internet speed of >30mpbs (standard in most businesses nowadays).

Not just in my business, but in many friends/clients/colleague's cases, the same problem plagues us all: the "online-only" and active sync is absolute garbage, and is almost false advertising. Being the de facto IT person in our business, I can't count on two hands how many times the entire DB feed clogs sync, to sometimes ~30K+ files in a pending queue, which never resolves itself, even over the weekend. Atrociously slow download and upload speeds plague the platform, even on good internet connection speed environments, since Dropbox throttles upload and download speeds by default. Why on earth would you do that by default?

In short, don't walk, RUN away from using this program as fast as you can if you're a small-medium business looking for cloud storage. Use literally any alternative - Google Drive, Box, ANYTHING.

February 2019

Behzod from Texas Tech University

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2019

One of the most trusted names in online cloud storage

Overall I prefer using DB over other cloud storage providers. Because Dropbox is widely accepted service among businesses and academia. This makes it easier when you are working with different teams on a project.

Pros

I've been using Dropbox Business (DB) for about 5 years now and highly recommend it for anyone looking cloud service for storage, synchronization between different devices, and general file backup. Here are the pros of the service:

1) Extended File Version History: DB keeps historical versions of files and allows you to see or download different versions of your file for the last 120 days. If something goes wrong you can always download last successful version. This is one of my mostly used features; previously I manually saved each version of my files to restore if something goes wrong.

2) MS Office Integration: You can edit MS Office files even if you don't have Office software installed in your machine. You can use your browser to edit documents an changes will be automatically saved.

3) DB allows password protect and expirable shared links. Which is great if you're sharing sensitive documents.

4) DB comes with 3Tb worth of storage.

5) Learning curve and user interface: DB is super easy to learn, it satisfies needs of both technology newbies as well as technologically inclined people

6) A lot of third party applications work with your documents saved in Dropbox. If you open DB on internet browser and right click on file, DB will immediately offer different software options to OPEN/EDIT your files. Eg: PDF, photo editors, music/video players, etc.

7) Speed of synchronization is super fast, even if you're dealing with large Gb files.

Cons

So far I didn't have any issues with Dropbox. Developer keeps adding new and useful features, so nothing to complain about it.

February 2019

Wendy from Utah Valley University

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2019

Makes working at different locations easy

Pros

Sometimes I work from home, sometimes I go into the office, sometimes I work off my laptop. Using Dropbox makes it so great not to have to worry about having the most recent version of files available. Years ago I had to e-mail myself the latest copies of spreadsheets when I knew I'd be working in a different location.

The Smart Sync is a wonderful way to save disk space by customizing which files you want stored on your hard drive and which files you want stored only in the cloud. They've recently fixed an issue I was having with Windows search not being able to find the file names of files stored only in the cloud - now searching for file names of files stored in the cloud works with my Windows 10.

I have been saved more than once by being able to go back to previous version of a file and restore it when unintentional changes had been made to a file. Being able to go back and restore deleted files has also been helpful.

I love being able to access my files from any browser on any computer and on my mobile devices.

Sharing files and folders is so easy by just giving the other person a link.

At work, some teams that I am on use a shared folder to store files for the whole group to access.

Cons

When I've had to contact customer service, sometimes I've felt like they didn't really understand my problem and provided solutions that didn't apply to my problem. Other times they've been great. Often I've been able to find information on their help section when I've had questions about a feature or problem, but not always.

February 2019

Ross from Massey University

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2019

Probably my favourite cloud storage but it's expensive

I use dropbox for a variety of my academic requirements. I recommend the free version to my students for both assignment backup and group research collaboration. I use the business version to coordinate a variety of projects from research grant material and theses to, as mentioned previously, syncing my entire zotero library. Between both Dropbox for business and google drive, my cloud storage needs are met and I think that each offers enough unique benefits that I do not see myself opting out of wither anytime soon.

Pros

I love how well file sync works and how reliable it is. For one of my primary uses of dropbox (Zotero library syncing) Dropbox is the only offering I've never had an issue with.
I also like the variability in sync options from "full folder" to "smartsync" and in between. This helps keep the storage down on some of my portable devices without me having to go about the hassle of managing multiple accounts. Dropbox was one of the first cloud storage and sync offerings and I think the backbone they built their software on is still as strong as ever and the mobile versions are excellent too.

Cons

The biggest con to dropbox for business is that it is priced so far above the two main competitors that come to my mind (google drive and Onedrive). It's a shame because there are a lot of little things that just seem to be better implemented on dropbox. It's also sometimes fiddly to get it around a proxy server in the workplace an issue that has improved but still lingers (particularly with archaic proxies) and this is one of those things that can actually make a program unusable, because you quickly learn to rely on it and if it is not functioning you can lose a day of work easily without realising it.

November 2018

Pamela from Packly

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

November 2018

Clever and effective tool for file sharing and storage

Dropbox is a great workspace to storage and organize any kind of files. It increases my productivity every day. I installed it on every device I use, both for work and personal purposes and I cannot live without it. In just a few clicks I can upload, download or view the files I need. The sharing possibility with everyone is a salvation when working with other teammates or external customers.

Pros

It is a complete online file sharing and storage service. You can register for free to Dropbox basic or you can decide to upgrade to Dropbox PLus (1TB of space) or to subscribe to the Dropbox Business Plan available in three different variants: Standard - Advanced - Enterprise. The Business Plan includes 30 days of free trial.

By creating a Dropbox Basic account you get 2GB of space for free. You can increase your space by completing some steps provided by Dropbox, such as: Dropbox App installation on your device, referral programme, and so on. The Business Plan offers 3TB of space and many other additional features you might find on the website.

You can easily upload, download and view your files that are stored in one single space and that could be always accessible and shareable with anyone through a simple web link.

The files could be sort in specific folders and each folder could be shared with different person. One space, multiple uses. When you delete a file you can recover it for a certain time (determine by the active plan).

Thanks to Dropbox’s Smart Sync, your devices will always be synchronized and your files always available.

Delta-updates cleverly manage amended files. When you edit a single word of an already uploaded file, Dropbox will only upload the variation preserving the rest.

LAN syncing among devices on the same local network


You can set specific privacy conditions to each file you upload or share.


Cons

Commercial initiatives to push users switching to paid plans are very intrusive. No business invoice for Plus, only for Pro. That makes not so much sense to me and could be a big issue for the company. It has a free useful alternative, not so advanced but really valuable: Google Drive.

October 2018

Chad from MOZAY

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

October 2018

Still the easiest way to implement cloud storage

Dropbox is one of the best cloud sync storage providers. Google Drive is a big contender and has been steadily improving, but Drive is trying to land a solid service while Dropbox's desktop sync software still shines.

Pros

My biggest advocation for Dropbox is how it integrates cloud backups into your computer's native file structure. Having on-computer search and version management is amazing.

Just when their software was getting stale, Dropbox introduced their Smart Sync feature. Smart sync is a fantastic way to manage thousands of files easily on any device, whether that's a custom-made PC workhorse or a MacBook Air. Smart Sync surpasses Selective Sync in almost every way, but it's not perfect.

Dropbox Business also introduces simultaneous personal and work accounts, which is fantastic. Because nearly everyone I know has a personal dropbox that they don't necessarily want backed up with work files. Dropbox handles these two accounts smoothly, letting you have two dropbox folders on your computer and allowing you to manage permissions individually.

I prefer it over Box.com and OneDrive. Even though those pieces of software may have more admin management tools, they show their age by how cluttered and complicated those tools are to manage. Dropbox is simple so you don't have to spend more time managing users than you have to.

Cons

The way Dropbox handles their billing cycles is annoying and costly for rapidly adding and removing users. We use the annual billing cycle. If you go over your user cap, you have to pay for a full year of another user account immediately. Staying under your user cap doesn't get you a prorated rate and you don't get reimbursed for users you don't use.

Versioning and file change management has always been good with Dropbox, but recently it's been making some larger mistakes that can take hours or even days to sync up, even with a small team.

It would be good if you could set a folder or file owner who had specific privileges. Like only the owner can delete team-shared files, and the owner's version trumps version conflicts.

Smart sync is great, but it still has some bugs - especially when new folders are added by other team members.

October 2018

Joel from Infor

Company Size: 10,000+ employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2018

UNBEATABLE Cloud Storage!!

Very Amazing!! Very Fast and Reliable sync capabilities of cloud Storage, Very easy to Use, Budget Friendly, User-friendly, with Reliable Security feature.

Pros

Awesome!!! It is One of the Best-known cloud and file sharing services, while it offers storage as well syncing for all files.....
-Perfectly designed to Backup your hard drive. -It is Budget Friendly
-User Friendly
-Very Fast File Sync
- Reliable security feature
I've been using Dropbox for 3 years now. I can store any type of file in it. It helps me a lot on my work, especially as a programmer, I don't have to worry on bringing USB at all, I just sync my file. Plus, the integration with other apps such as Microsoft Office, Adobe, and a lot more.. Can't live without it... it's a very huge help in my career and as my personal backup tool.

Cons

There's nothing I can say bad about this cloud storage. Everyone should try it and benefit from its very important and effective services. You will also be amazed.

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: GetApp


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

October 2018

The king of online storage with some caveats

Pros

The core product of Dropbox is rock solid. It's an easy to use, fast, no nonsense online storage and file sharing service. Sharing content with a link is very good and easy to use, plus the option to receive comments on this content is very welcome for many professionals. Shared folders appear in your collaborators respective Dropbox and sync instantly. Nerdy things like delta-updates (meaning that if you change a single word to your file, it only uploads the difference and not the whole file again), LAN syncing (computers in the same local network don't have to download shared folders' content) are not just nice to have, but a core details that push Dropbox over the top.

Cons

Lately Dropbox has been trying to nickel and dime Plus users: their new file streaming functionality in reserved only for Pro (their mid tier). Additionally, they have been pushing heavily for either Free or Plus users to upgrade to more costly tiers, quite obtrusively. Also, they couldn't issue a business invoice for my Plus account, as this was only possible for Pro account -- although it's clearly a business expense for me.
So personally, after being a Plus customer for years, it made more sense to stick with the Free plan for some basic collaboration and storage, and switch to G Suite Google Drive, which doesn't have fancy things like delta-updates and isn't as straightforward as Dropbox, but what it does have is infinite storage and file streaming built-in.
All in all, you can decide what's best for you, but choose wisely because switching between these services can be quite a headache.

August 2018

Brittany from Safe Home Pro, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

August 2018

Our company relies on Dropbox everyday

Works great for our company, keeps us all connected, does what we need it to do. We rely on this heavily everyday.

Pros

We have this app setup on our desktops and iPads. It is a GREAT program to integrate with other programs such as Adobe PDF on my iPad. I rely on this heavily everyday for putting proposals together. It is so incredibly easy to save all of my sales proposals straight onto the dropbox app from my iPad Adobe PDF app which saves me so much time and energy. Our company could not function without Dropbox. All of our files are saved and shared through this software. When we receive purchase orders through the fax, my scheduling team is able to pull my sales proposals that I have put together without needing to ask me for them. The file is easy to move around, I can access this remotely from home which is nice.

Cons

We have had a lot of issues with lagging on our desktops, our IT technician told us that the slowness of our desktops was caused by the dropbox app. I am not sure if this is true or not.. I have also had issues with the dropbox file deleting from my desktop files in my favorites section, so I've had to go find it and drag it back out to my favorites on my mac desktop. The other issue is sometimes the file will get really slow and then not find the files at all, a question mark will pop up and it will say cannot connect to server, I then have to go to the top left of my desktop click on the "Go" tab and then click "Connect to server", and it will finally connect and load the files. I'm not sure if this is a setup issue but we have not had it as bad recently as it used to be..

July 2018

Josemaria from Maynilad Student Services

Review Source: Capterra


Ease-of-use