Medical Office going 100% paperless

I would recommend this product without any doubts to anyone looking for a complete and robust office automation product. My office is now 100% paperless and the staff are delighted with ease of use of the product. I usually do not endorse a product but SearchExpress has earned my respect. Anyone seeking further information about my experience, please contact me directly and I will share what I have done in automating our business.

Pros

I installed SearchExpress a year ago to Scan Medical reports. Just recently I started learning the full capability of this product. I started a project to get rid of some of the many forms that we use in our Medical diagnostic business. All of a sudden I was consumed with the many features that this product offers. I'm now in the final testing phase of implementing a complete work flow from the time the patients comes in through the door to the billing of the procedure. I have created Eforms for practically every paper that we use in the office. We practically have turned our center to 100% paperless. This product is the answer for any business in creating a smooth and efficient work flow.

Cons

The many rich features of this product are not easily identified. The technical support makes up for it though. Customer support is always there with answers and available literally 24/7.

Have been using SE for about 7 years and it has done exactly what we wanted.

low cost, easy maintenance, great support.

Pros

The software is configurable for desired image type, easy to use and can run multiple separate databases for separate entities.

Cons

search results brings in a lot of results that do not pertain to the criteria. Would prefer to be able to remove viewing privileges for certain private databases

SearchExpress is a very powerful tool once you have invested the time to set it all up.

Increased speed and efficiency handling documents and converting to scanned documents over paper documents.

Pros

You can customize many aspects of the software, and if it's not doing what you need, the developers are pretty good at adding requested features if it improves the product.

Cons

It's a very complicated setup and not that intuitive. It takes a lot of time and training to get it going the way you want to use it in your organization.

Best Product and very affordable

Pros

This product was simple to set up and simple to use every day. Easy to access history for all our users and eliminates a lot of paper.

Cons

Have to pay attention when selecting vendors because sometimes it will jump to the next vendor on the list.

Wonderful product and great customer service!

Several departments use this software daily. A variety of documents are scanned ranging from daily mail/correspondence to contracts/insurance. Those departments that deal with a lot of paper use SearchExpress to avoid having to file/store the paper. Others scan filed/stored documents because the software allows the user instant access and users can avoid searching through boxes for documentation that has been physically archived. The ability to create databases unique to the item(s) scanned is helpful. Users are very proactive in developing new databases. The tech support and service of this software is exceptional!

Pros

Great customer service

Cons

No negatives