Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"This product was simple to set up and simple to use every day. Easy to access history for all our users and eliminates a lot of paper."
"The software is configurable for desired image type, easy to use and can run multiple separate databases for separate entities. "
"You can customize many aspects of the software, and if it's not doing what you need, the developers are pretty good at adding requested features if it improves the product."
Cons
"The many rich features of this product are not easily identified. The technical support makes up for it though. Customer support is always there with answers and available literally 24/7."
"Have to pay attention when selecting vendors because sometimes it will jump to the next vendor on the list."
"search results brings in a lot of results that do not pertain to the criteria. Would prefer to be able to remove viewing privileges for certain private databases "
SearchExpress Document Management Reviews
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August 2018
Tomas from Homestead Diagnostic Center
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Medical Office going 100% paperless
I would recommend this product without any doubts to anyone looking for a complete and robust office automation product. My office is now 100% paperless and the staff are delighted with ease of use of the product. I usually do not endorse a product but SearchExpress has earned my respect. Anyone seeking further information about my experience, please contact me directly and I will share what I have done in automating our business.
Pros
I installed SearchExpress a year ago to Scan Medical reports. Just recently I started learning the full capability of this product. I started a project to get rid of some of the many forms that we use in our Medical diagnostic business. All of a sudden I was consumed with the many features that this product offers. I'm now in the final testing phase of implementing a complete work flow from the time the patients comes in through the door to the billing of the procedure. I have created Eforms for practically every paper that we use in the office. We practically have turned our center to 100% paperless. This product is the answer for any business in creating a smooth and efficient work flow.
Cons
The many rich features of this product are not easily identified. The technical support makes up for it though. Customer support is always there with answers and available literally 24/7.
February 2018
Greg from All-Guard Alarm Systems
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Have been using SE for about 7 years and it has done exactly what we wanted.
low cost, easy maintenance, great support.
Pros
The software is configurable for desired image type, easy to use and can run multiple separate databases for separate entities.
Cons
search results brings in a lot of results that do not pertain to the criteria. Would prefer to be able to remove viewing privileges for certain private databases
October 2017
John from Tanner Clinic
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2017
SearchExpress is a very powerful tool once you have invested the time to set it all up.
Increased speed and efficiency handling documents and converting to scanned documents over paper documents.
Pros
You can customize many aspects of the software, and if it's not doing what you need, the developers are pretty good at adding requested features if it improves the product.
Cons
It's a very complicated setup and not that intuitive. It takes a lot of time and training to get it going the way you want to use it in your organization.
February 2018
Laura from A-1 Freeman Moving and Storage
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Best Product and very affordable
Pros
This product was simple to set up and simple to use every day. Easy to access history for all our users and eliminates a lot of paper.
Cons
Have to pay attention when selecting vendors because sometimes it will jump to the next vendor on the list.
October 2016
Karen from Diocese of Helena
Company Size: 51-200 employees
Industry: Philanthropy
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
Wonderful product and great customer service!
Several departments use this software daily. A variety of documents are scanned ranging from daily mail/correspondence to contracts/insurance. Those departments that deal with a lot of paper use SearchExpress to avoid having to file/store the paper. Others scan filed/stored documents because the software allows the user instant access and users can avoid searching through boxes for documentation that has been physically archived. The ability to create databases unique to the item(s) scanned is helpful. Users are very proactive in developing new databases. The tech support and service of this software is exceptional!
Pros
Great customer service
Cons
No negatives
April 2017
Jasmine from Lake County
Company Size: 201-500 employees
Industry: Primary/Secondary Education
Time Used: Less than 12 months
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2017
Seriously Amazing
SearchExpress Document Management is seriously a life saver. I have no idea what I did before I was able to use this. It makes reviewing documents with such ease and I'm not stressing on finding anything.
February 2016
Dave from Compass Airlines
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
February 2016
Exceptional, affordable, and user friendly document management software for aircraft records.
From the very beginning (five years later) Search Express software has exceeded our expectations in managing of our aircraft maintenance records. Very prompt with their customer service in getting us back on track especially if it's a self-induced issue on our part. Extremely helpful in teaching us the fine points of virtual scanning and OCR functions of software. Scanning 1.5 million images a year with a proven software such as Search Express has given us piece of mind in a highly regulatory field knowing our records are safe and easy to retrieve. Excellent document management software for maintaining aircraft maintenance records for any airline large or small.
November 2015
K from Diocese of Helena
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
November 2015
Wonderful product and great customer service!
Several departments use this software daily. A variety of documents are scanned ranging from daily mail/correspondence to contracts/insurance. Those departments that deal with a lot of paper use SearchExpress to avoid having to file/store the paper. Others scan filed/stored documents because the software allows the user instant access and users can avoid searching through boxes for documentation that has been physically archived. The ability to create databases unique to the item(s) scanned is helpful. Users are very proactive in developing new databases. The tech support and service of this software is exceptional!
November 2015
Don from Moore Tech Solutions, Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
November 2015
SearchExpress is full featured with excellent support and a great price point
Jim Geer of SearchExpress offers a tremendous product that he continually improves. His support is in my experience, outstanding. SearchExpress competes favorably with software which is much more expensive. We have placed SearchExpress in many of my client sites and have yet to hear a complaint. Jim and his company, Executive Technologies, have also been very aware of the shift to mobile and have added features to SearchExpress which allow it to function very well on platforms including the iPad.
November 2015
Frank from Imaging Systems and Supplies Company
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
November 2015
More for the money
I have used/sold SearchExpress for over 15 years., never had a bad experience. I have installed SX in large companies as well as very small, SX always fits the bill. Whether you need Forms Recognition with Data Extraction or just simple scan and index SX can handle the job. SX can be summed up in just a few words Stable, Affordable and Easy (to use).
April 2017
Crystal from Lake County Schools
Company Size: 501-1,000 employees
Industry: Primary/Secondary Education
Time Used: Less than 12 months
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
April 2017
Awesome Software!
Excellent and easy to use. As a teacher this definitely comes in handy.