Installation
Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8About Versatile Enterprise
Versatile Enterprise is a content management system (CMS) capable of managing the lifecycle of physical and electronic records. Key features include document and electronic record management, retention scheduling, audit control and multiple language options.
The retention scheduling feature enables users to create comprehensive document retention schedules, configure classification codes, track active and inactive records and calculate retention dates. The audit control feature enables users to track historical changes to documents, restore records and documents after unwanted changes and generate brief reports for an audit trail.
Versatile Enterprise's electronic records and document management function allows users to manage all types of electronic ...
6 Reviews of Versatile Enterprise
Average User Ratings
Overall
4.33 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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March 2019
Susan from University of North Dakota School of Medicine and Health Sciences
Verified Reviewer
Company Size: 201-500 employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Versatile Enterprise and Imaging Module Review
Versatile Enterprise assists us in managing our information. We can quickly locate the information we are looking for and get that information to the correct person saving time and money. We run annual notice of destruction reports so our departments can quickly pull those files up for destruction or transfer their historical information to the University Archives. We manage our retention schedule in Versatile Enterprise as well. Versatile Enterprise is a complete records and information management software package.
Pros
We started using Versatile in 1995 and as our Records and Information Management Program has grown, Zasio Enterprises had the software products to grow with us. We have been using Versatile Enterprise from Zasio Enterprises along with the Versatile Imaging Module for many years. Versatile Enterprise allows us to manage our records and information from cradle to grave in all formats following the information lifecycle. We manage our active records, inactive records, retention schedule, images, etc. I cannot say enough good things about the Versatile Enterprise software, the technical support, the entire company. They have been awesome to work with.
Cons
I cannot think of one thing. Versatile Enterprise allows us to manage our information (paper files to scanned images to electronic records) and retention schedule all in one product.
Response from Zasio Enterprises
Replied August 2019
Thanks so much for the detailed and honest review. Based on your comments below, you are using Versatile Enterprise exactly as it was intended and we are happy to hear about the growth and success you've had using our products over the past 24 years! We contribute a lot of our success to our customers and we want you to know how much we appreciate your continued support and business!
April 2019
Jerry from AECOM
Company Size: 10,000+ employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2019
Opinion From a Long-Time User
We started using Versatile software in 1992, and have used it continuously since then, except for a few years around the Y2K ocurence when our I/T group wanted to switch to ensure the continuity of our operations. The entire group, from the president to the technicians to the office staff, has been very accessible and extremely helpful. They seem to actually care about our company's successful use of their product.
Pros
Versatile Enterprise is easy to use and learn. Being intuitive and user friendly is helpful when trying to train our end-users on its structure & functionality.
Cons
Certain parts of the search module, such as the date range fields, are a bit confusing at first. And it would be helpful if you could paste lists of item numbers when running reports rather than having to enter each one individually.
Response from Zasio Enterprises
Replied August 2019
Hi Jerry! Thanks for taking the time to review Versatile Enterprise! I'm glad you feel like Versatile Enterprise is both easy to use and easy to learn. We appreciate the input and will be sure to include your feedback into our requested features for future development. On another note, we've added the ability to import a list of boxes from a spreadsheet to a data stream in order to perform global changes on those records. This feature will be available in our upcoming v9.0 release later this year. We really value your continued business and support and are here anytime you need us!
August 2019
Susan from Waste Control Specialist
Company Size: 51-200 employees
Industry: Oil & Energy
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
4.0
Functionality
2.0
August 2019
Loss time prevention
OK product for storage usage, however not very efficient for Document Control or Document Change Management.
Pros
User friendly, drop and drag capabilities.
Cons
Product has too many technical issues. System crashes multiple times on a daily basis.
Response from Zasio Enterprises
Replied October 2019
Thank you for taking time to write a review and provide valued feedback. We are glad that you find Versatile Enterprise user-friendly and appreciate its many capabilities. We understand that technical issues can be very frustrating. After reviewing the case with our support team we see that they've been working with your technical staff both onsite and remotely. It appears a number of issues were discovered with the existing infrastructure. We are eager to hear if the recommended server upgrade has been implemented to resolve the issues you're experiencing. Our support team is ready and available to assist you as you work through these issues. Thank you for your continued business.
March 2019
Harold from State of Wisconsin - State Records Center
Company Size: 10,000+ employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
State of Wisconsin User
I used Versatile Enterprise for many years and through many upgrades. This software evolved with the changing times, laws and needs for our application. We used this software to manage most of the state government records at many different levels, from birth to destruction. We never had any issues and the management of our records always had a complete audit trail through this software.
Pros
Excellent features, ease of use and navigation. Full complement of interrelated functions that provide the best opportunity to control and manage institutional records to the letter of the law.
Cons
There was nothing equally as good to compare it to. Even attending industry conferences and reviewing other software, I found nothing that could stand up to Versatile's standards. So from my perspective, we had the best. As hard as I searched, tested and tried, I could not find anything that I disliked about the software.
Response from Zasio Enterprises
Replied August 2019
Harold, thank you for your thoughtful review and praises. State of Wisconsin has been a long-time valued customer and we appreciate your support through all these years (25 to be exact!) We're always here to support you and your staff if anything arises, so feel free to reach out anytime. Thanks again for your continued support!
October 2018
Kendra from Utah Division of Archives and Records Service
Company Size: 11-50 employees
Industry: Public Policy
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Great product, great company
Pros
The design is intuitive and it can handle a wide variety of tasks. They have built in a lot of flexibility to allow agencies to customize the system for their needs (e.g., user-defined fields, multiple options for organization structuring, customizable security profiles, etc.) Great web tool and mobile records-on-the-go app make this a convenient solution.
Cons
We've had some problems with the system crashing, but were able to get great desktop support to figure out the problem.
Response from Zasio Enterprises
Replied August 2019
Hi Kendra, thank you for the thoughtful review! We're glad that you find Versatile Enterprise and it's add-on applications to be intuitive, versatile and convenient. It sounds like you've resolved the past issues with the system crashing. If you have any other issues come up, feel free to reach out to our support team M-F via phone or email and they will respond between the hours of 7a-6p. Thank you for your continued support and business!
May 2019
Cuthbert from UBS
Verified Reviewer
Company Size: 10,000+ employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Versatiles Versatility
We are able to manage our complete global physical records footprint using this tool
Pros
Zasio excels with many of the tools it provides, however the support is top notch
Cons
Not currently running the latest and greatest version
Response from Zasio Enterprises
Replied August 2019
Thank you for your review! We appreciate the kind feedback about our products and services. Our Support Team strives to provide world-class support to all of our clients and they appreciate the compliment. With current annual maintenance and support, clients are eligible to receive software upgrades as they are published. If you have not received the current version upgrade for Versatile Enterprise, please feel free to reach out to our Support Team and they would be happy to provide that to you. Thank you for your continued support and business. We truly appreciate it!