About Claromentis


Claromentis offers cloud-based intranet software for small and midsize businesses. The solution includes corporate social networking and collaboration tools, as well as document management. It offers a drag-and-drop editor tool with customizable theme templates that can be used to create intranet pages for business websites.

With a built-in calendar within the intranet, users can keep track of company-wide events and manage their schedules. The corporate social intranet allows users to share organizational updates, post comments and view activities of other employees. It enables administrators to create permissions-based activity channels for groups, teams or organizations.

Users can create personalized profiles, search for other employees, view organizational and team hierarchical charts and more. Other features include digital asset management, audit logs, compliance management and event management.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

21 Reviews of Claromentis

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(14)

4 stars

(5)

3 stars

(1)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 21 reviews

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April 2019

Ernesto from Nidec Sankyo America

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Team Work

Our overall experience with Claromentis has been outstanding: The main reason behind this is the fact that the company is setup to work with customers closely and perform critical tasks and services which were fundamental to us as a small business: ** initial training: The claromentis team provided us with plenty of time of training directly with their service reps and engineers to ensure that as administrators we fully understood the platform **** Customizations**** As expected, we quickly ran into situations where we needed special functionality not present in the standard product. The claromentis team was able to work with us to properly spec out these customizations and achieve them to our full satisfaction. This has been a **fundamental** part of our relationship and an element that we are convinced would have been very difficult to find with other vendors.

Pros

What we liked most about this software was the ease **and the speed** with which we were able to implement it and get our first workflows online. Because the Claromentis team is set to work closely with a customer in getting their server (we use the on-premise option) up and running, and also carefully train the customer in the use of the different features (we use InfoCapture in particular), they ensure that a customer quickly becomes a success story.

Cons

If we could add anything here would be only the lack of a intelligible output for the infocapture workflow rules. I'm sure at some point the team will add a visualization tool that would allow non-technical users to understand the currently workflows on an infocapture project. The current interface however is very easy to use for system administrators.

March 2018

Nicholas from Cobblestone Auto Spa

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

An amazing product at a reasonable price, what could be better than that?

A company wide communication platform that has helped to simplify tons of daily tasks such as training, reporting, and communication with our team on important issues.

Pros

The intranet looks great and has a lot of features right out of the box. No modules and features that cost extra money. Whether hosted or with an in-house server, the cost is very reasonable. A lot of other companies like to nickle and dime you for every little feature and we love that Claromentis is no nonsense when it comes to their pricing.

The permission controls are very granular and with a clear company structure, each user's experience could be tailored specifically to them. These features just get better and better too with each update. The updates are not too frequent, but they always bring noticeable changes at no extra charge (hosted platform).

The support is very helpful, usually responding to issues or changes within 24 hours (emergencies even faster).

As far as down-time goes, we have experienced none (other than for updates) with the hosted platform and I can't explain how nice it is not to have to worry about that.

Their e-learning module is great and has significantly helped to streamline our training. New employees can be hired and their new hire training immediately sent to them as soon as they log into the intranet, no manager intervention required.

The Infocapture module is great for getting rid of complicated Excel sheets that are emailed back and forth.

Overall, it's an amazing product at a reasonable price!

Cons

First off I'd like to say these aren't necessarily cons, just things that could make the platform even greater than it already is.

Sometimes it can be difficult to navigate through all the different features, but that can be managed by turning off the things your company won't be using.

Some admin features you think would all be in one place, are scattered around in a couple different areas which can cause confusion. Some examples would be settings or permissions on an e-learning course that are not editable from the admin panel. I sometimes find myself clicking to the admin panel out of habit, only to realize the settings that I want to change are within the course itself.

No IP-Whitelisting control features. If there was a way to create lists of IP's (and a section for IP's not listed) and assign modules or users to the various lists in the admin panel, it would be awesome. This would allow for greater control over what the users have access to at different locations. Think full access while on-site at work, and only schedules while at home.

Infocapture (their form system) is lacking some features that could be nice, such as being able to compare multiple entries, or set global calculations that would take into account specific entries. Think if a store entered their sales numbers every day, could we see what their average or max sales numbers were. Currently you can not.

March 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

A great, visually appealing platform which does not require content managers to be technical experts

With this software we improved our communication with our staff and community.

Pros

The flexibility of the tool is probably its greatest asset. It comes with many great apps (calendar, events, news, blogs, documents, microblogging tool etc.) that you combine during the development phase of your intranet to design the product and UI that will best serve your needs. The layout is really customisable and the designers' team will support you to elaborate a usable homepage which is also visually appealing. The possibility to embed, in different pages or sections, components that are dynamically synchronised with the main apps (calendar, events, news, blogs etc.) allows you to share information in the most appropriate ways with various departments or groups of users, while avoiding multiple posting. The Claromentis team has also been very effective with the custom development we requested, explaining the pros and the cons of each decision and identifying workaround solutions at minimal cost, always in the respect of established deadlines. The support team is really responsive and supportive too.

Cons

Because we requested a high level of customisation, future system upgrades may be more difficult and require more testing. Sometimes I wish also there were less apps, but the functionalities of the core apps would be pushed even further (although the notion of "core apps" is subjective and probably depends on the client's needs)

September 2017

Robert from R&D Knowledge Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Claromentis has continued to deliver fantastic software, while maintaining exemplarily support.

It's hard to define exactly, as the software is very much a back end system. As a general rule, we've achieved time savings to workflow efficiencies, even through to improved product return rates.

Pros

Without doubt, the breadth and extensibility of the software is the main thing that has kept us as a customer for over a decade.

As such long time users, the software is created in a way which allows us to customise the solution as our businesses have evolved. This is critical for our users to ensure they don't suffer from change fatigue.

While the system has 100's of features, the three stand our applications from our point of view are the:

1. Electronic forms and business process module; the
2. Document management module; and the
3. Social enterprise and user engagement module.

On top of all this, the support is second to none. As we work across multiple time zones, this is an important element, and something that Claromentis recognises and works with us on.

Cons

Main challenge for us is more of an internal one. Because the software is capable of so much, managing user expectations (including dealing with scope creep) has meant that some mini-projects have not taken off.

This is by no means a reflection on the software, which has always delivered what we've asked for.

February 2019

Dean from Avacare Health Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

The all-in-one package for our company we were looking for

Significantly greater efficiency and internal communication. Every task or requirement is now in list form so its less likely that these tasks are skipped over as they would be with emails. Customer service with Claromentis is fantastic and all queries are attended to within a short period of time. In most cases they have a solution for the problems we are experiencing. Overall it has been a game-changing experience getting Claromentis implemented in the Group.

Pros

This intranet fulfils almost all our requirements for an intranet. We have a very decentralized company across multiple countries and this systems allows everything to come together. We use the business process management tool Infocapture extensively from managing the Group's creditors process, to travel to central procurement. The flexibility and ease of use is fantastic and you don't need to be a programmer to create extensive and complex workflows for all areas of the business. This tool in particular has transformed our Group from a heavy email-based company to a lean workflow-based company.

Cons

Not much I dislike about Claromentis. There are a few minor optimisations that could be done but more and more of these seem to be corrected with each upgrade.

April 2018

Dave from Hollywood Bowl Group

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

An excellent and easy to use software platform for clear communication to the business

The ability to provide up to date and relevant information to the business without the users and administrators being IT experts.

Pros

The software is very easy to use as an administrator. Business gatekeepers can use the software without being IT experts. Previously there had been a reliance on internal IT and third party resource to make basic changes across the platform. The support given by Claromentis is excellent and they are very receptive to feedback and requests for help and advice. There is an excellent "Playground" configuration which allows you to play with the software and get used to the functionality and administration functions.

Cons

There are no real cons in terms of the software or the excellent support. Once people are trained in the administration functions then it is very easy to use and keep updated.

September 2018

Gareth from Two Circles

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2018

Claromentis Review for 120 person agency

Overall it's been a great experience with Claromentis. The customer service has been great and we look forward to working with them both in the short and long term.

Pros

As a small agency when we first started with Claromentis (around 50 people), we were very impressed by what Clarometnis could provide at the start - we used about 15 or 20% of the funcationlity at the beginning, with the ability to scale over time. We still haven't hit 50% of the functionality but really like the fact that it's a fixed cost by user group, rather than having to pay for seperate modules. It's really allowed us to grow the platform and it's usage across the agency over a period of time.

Cons

Overall the platform is great, although the two things we would like to be changed most are the ability to customised notifications even further and a more native chat function rather than the plugin RocketChat.

March 2018

Rachel from Risk Strategies Company

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

This platform is perfect for people who are not necessarily in IT or need software experience.

Creating "stickiness" with our clients to assist retention rate.

Pros

As an insurance agent, I was able to create extranet sites for our clients with minimal effort. The ability to set up SLA's and having everything be time stamped was a huge plus in creating workflows.

Cons

Not too many cons. There were some things I would have liked to been able to customize. There were a few items that took some extra steps but Claromentis was very receptive to feedback and changing the platform where necessary.

March 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

March 2019

In terms of getting things seen by the rest of the company, it's great

Really excellent combination of features and tools. Love using it.

Pros

Although we don't utilize all of the available plugins/modules, it's been a great piece of software for us as a company. It's so flexible and provides more than you could ever need. From a personal point of view the UX is great so can't fault it really. Customer service has always gone above and beyond.

Cons

Nothing to add on this front really. The platform is something I've recommended on many occasions.

March 2018

Christian from Chase Real Estate

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Great way to communicate with remote workers

Pros

Easy for employees to find documents, links to frequently used websites, company updates. Our firm has sales employees and can display on the homepage a "leaderboard" with ranking. Motivates our sales team - they pay close attention to this feature and even call up if something was missed on our part and want to be posted for recognition.

Cons

The back end takes a little getting used to - have to spend time training new admin users. Front-end simple for users.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

3.0

November 2018

Our version is outdated so that may be why we have some negative feelings towards this platform

Customer service excellent, final product could do with improving.

Pros

At the end of the day the system does what we want it to do - communicate internally to all staff and stakeholders across the business. Customer support has always been excellent.

Cons

I believe that the version of this intranet that we currently use is outdated, which is probably negatively impacting our experience. All the features just seem so old and bland. Everything could do with a improving from page templates to themes and designs.

Response from Claromentis of Claromentis

Replied November 2018

Hello, Thank you for your review - we're sorry to hear that your experience with the product hasn't been 100% positive, but we're so glad that you're happy with our customer service team - I've passed on your feedback to them. You mention that you're on an outdated version of our system. We want to ensure you get the most out of your intranet software, and the latest version of Claromentis contains loads of exciting new features - I encourage you to get in touch with your dedicated project manager, or email us at marketing@claromentis.com, so that we can arrange an upgrade for you. Upgrades are included in your Support and Maintenance contract, so please do make good use of this service! We look forward to working with you on an upgrade soon. Best, Claromentis Marketing

October 2017

Shana from Sprague Operating Resources LLC

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2017

Excellent platform for an Intranet

Pros

Excellent customer service, great fast software with a lot of built-in functionality to allow you to get the site quickly and efficiently.

Cons

We would love to be able to tag people in comments and have a like button on photos and comments, etc.

September 2017

Jasmine from FiveHT

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support