About Lifesize


Lifesize is a cloud-based collaboration solution designed to help businesses connect with their workforce and external partners. It offers audio, web and video conferencing capabilities to conduct virtual meetings and make online calls. Key features include video and audio conferencing, single sign-on, video streaming and broadcasting.

Lifesize offers capabilities to conduct both on-demand and planned video meetings. With desktop, web and mobile apps available, users can initiate meetings, invite participants, share meeting links and join sessions from their desktops and mobile devices. It also offers audio dial-in for local numbers across many countries. A centralized business directory enables users to search contacts and rooms to schedule meetings.

Lifesize is available on a per user, per month subscription basis. Users can access the online knowledge base and video tutorials or connect with their tech support team via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

60 Reviews of Lifesize

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(34)

4 stars

(23)

3 stars

(3)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 60 reviews

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July 2018

Travis from Swagelok Northwest (US)

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

Overall, Lifesize provides a robust, high-quality enterprise video conferencing experience.

Pros

Lifesize does a great job integrating video from just about every platform imaginable, including Windows, Android, iOS and MacOS, dedicated hardware, and browser-based access. Lifesize also provides a better video conferencing experience than some of its competitors by having a people-first approach by better utilizing and maximizing available screen real estate, regardless of what kind of device you are calling in from. The video quality from Lifesize systems is generally higher-quality and more stable than offerings such as Skype, assuming you have a decent connection.

Cons

The Windows client taxes even well-power laptops, especially when the user is presenting content, leading to poor performance of the app from time to time.

It would also be nice to see the chat functionality gain some maturity in terms of feature set, such as support for rich text, images, etc. If the chat functionality was stronger, we wouldn't need to use Slack in addition to Lifesize.

Similarly, we have recently started using the streaming functionality in Lifesize for hosting webinars with customers. While it is a nice value-add and is super affordable for what you get, it again lacks some functionality and polish compared to more mature options.

November 2018

Michael from RCB Bank

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Great Company and Video Conferencing Solution

We have been doing business with Lifesize hardware and products for close to ten years. They have been responsive and willing to assist with any problems. Their sales team is flexible for individual company needs. I consider Lifesize a perfect size company for providing responsive competitive offerings, without being a red tape mess to deal with for software requests, billing, sales, etc.

Pros

It is very easy to use. You can tell someone is leading the development team that values "cutting friction points". Where one software has three pop ups to do the same task, Lifesize seems to complete it in one or two. They create this easy to use interface while keeping security in mind in the background. My users love the software.

Cons

It would be nice if it had some of the screen controlling features that other meeting software has.

July 2018

BETH from Wizard Education

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2018

The equipment has helped my company expand our classroom.

The software and equipment have aided our company in training students in the rural areas of our state, without disrupting their lives and jobs dramatically. We are hoping to start recording the course to use as refreshers for our students.

Pros

With the cloud, the ease of use is great. We have been able to access area's in our state with not the best internet, but the cloud has allow the classrooms to stay connected, and not interupt the learning.

Cons

The maintenance contracts needed to keep the equipment updated, and have access to the technical support, are expensive. The equipment doesn't break down but "just in case" and to get the updates we are at your mercy.

July 2018

Miguel from DIMECA

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Great hardware and a simple UI

We managed to have meetings right away without hesitation , this give us tremendus abilities to adapt our business to make changes on the fly and keeps all the team on the same page.

Pros

These are very simple to use, anyone can just sit in front of a codec and make a video call with just a couple of touch on the touch screen and there you go on an active call with any peer

Cons

they are quite expensive hardware, but they worth it, as they are very robust. we have already purchased 7 codecs from models icon 400 and 600 units witch by the way they have the option to have 2 screens at the time.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

2.0

January 2019

Average video calling software

While Lifesize isn't perfect, it meets the majority of needs for video conferencing. It also receives regular updates which notably increase performance and ease-of-use. Overall, a good system.

Pros

When it works, it works very well for the basic need of video calling. Person to person calling is very easy and as long as the internet connection is strong, there is little buffering. Picture and audio is clear. Interface on both desktop and mobile are fairly straight forward but you're left with a sense that you could be using the applications much more effectively. If set up for Room Systems, calling into a conference room is straightforward and works pretty well with the Lifesize physical hardware.

Cons

Managing "Meetings" (meeting rooms) can be a through the interface. If not actively managed, Meetings can quickly pile up and you're left with a list of dozens or hundreds of inactive rooms that will not be deleted. This creates clutter and forces the need to actively manage it. Meetings are also identified by both the name as well as an ID. Problem is you can't search by the ID to find the room, although that is often what is referenced by users trying to call in or if they were invited via email.

The hardware, while mostly good, suffers from a slow interface and an extremely long reboot time. If a problem is occurring and a reboot of the device is needed, count on spending 3-5 minutes waiting for it to initialize.

July 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2018

In the 2 years of use it really has improved company communication

Pros

What I like most about the software is its ease of use. From the IT professional down to the more IT challenged users this software is easy to navigate, and anyone can use it.

Cons

In the past the biggest issue we have had with the software is its lack of functionality when there is a software version mismatch from host to participants. We experience both lack of audio or video until software is updated. This may have been resolved with the self updating cloud app though.

September 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2018

Full-featured Video Conferencing Solution

This is a solid video conferencing solution. We had gotten frustrated with the ever increasing costs associated with our previous Polycom solution. We made the switch over 3 years ago and have not regretted it once.

Pros

Lifesize has very good endpoint equipment for your conference rooms, and has client software for all computers and mobile devices. They are simple to use, even for our tech challenged executives. We have found their Lifesize Cloud service to be a stable and reliable bridge platform. It also integrates well with Skype for Business.

Cons

For those who don't want to install the full Lifesize client software, they only have web app support via Google Chrome. This can be a limiting factor when inviting others to your meetings. I hope Lifesize will expand their web app support to other browsers.

March 2018

Mark from Merge Communications Pty Limited

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

March 2018

I have been engaged with Lifesize for over 10 years as a reseller and user.

I am able to run a business that is profitable with clients across the globe. I could not do this without Lifesize.

Pros

Software is great, the recent upgrade is fantastic, easy to use and will encourage my staff and guests to use it more.

Cons

The recent changes to the pricing structure will turn existing clients away from Lifesize and may discourage new clients as price increases are significant.

July 2018

Johannes from Zalando SE

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

4.0

Functionality

5.0

July 2018

LS ViCos are having a very good quality and featureset, but the endpoints are not easy to use.

Recording & Livestreaming is possible and you can join with nearly every device to classical h.323- & SIP-conferences. We had one huge success by hosting one session for our management board via LifeSize Cloud instead of using the system the conference host (european union) offered us, which was not multicompatible.

Pros

LS Software clients are easy to use, especially in comparision to the hardware endpoints. The LifeSize cloud client software makes it easy to join existing conferences or even call other users. The quality is so much better than WebRTC solutions like Google Hangouts or CISCO WebEx especially when it comes to screensharing.

Cons

It's not compatible to Google Hangouts, without 3rd party solutions. It would be great to have an option as a normal user, to see the link of the LifeSize cloud conferences to send a link to new spontaneous participants, so that they can join easily with the link.

July 2018

Tessa from Ascent Health Inc., formerly Wraparound Services of Northeast LA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

5.0

July 2018

Good overall. Much improved since implementation. We use it nearly everyday!

Connectedness, from anywhere.

Pros

The ability to meet face-to-face, with decent call quality most times, and from anywhere. The mobile aspect is extremely helpful.

Cons

There can be times where call quality suffers. I'm not sure if it is because of the cloud-aspect of the services, but it can be problematic (as can any product that is web-based!).

August 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Best VC software with great quality and user friendly interface. Cloud vases setup also.

User friendly VC capabilities for remote users and meetings with branch offices.

Pros

Cloud based setup and administration. Reliable hi quality video with ability to connect via phone, tablet, pc, browser.

Cons

Cloud features are reliable but limited. Dial in features some times get delays. Presentation screen arrangement could be better.

April 2019

Ori from 10bis

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

What a view!

It is a great product, not cheap at all (licenses + hardware) but it is a good investment for a fast growing business.

Pros

Create meeting rooms with the top of the notch hardware from Lifesize! Amazing quality of High Definition cameras and phones, working together flawlessly.
Easy to use, easy to setup, works great with my PBX / SIP protocol.
It's not a must to install the client on your PC, it has a web client inside your browser :-)
Manage your global organization from the cloud!

Cons

There are hiccups sometimes but it is usually due to internet issues. Should be operated with cable and not wireless.

December 2018

kelley from ace

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

December 2018

Lifesize Solutions

Pros

I love that we are able to utilize lifesize cloud and connect with users outside of the company. Also, we often use lifesize for trainings .

Cons

At this moment, the only con is it can a littel difficult for some people to use who are not familiar with web conferencing software.

July 2018

Darshan from Connor Clark and Lunn

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

We had LifeSize for many years and not complains. We are running Cloud now.

Great video conferencing

Pros

LifeSize Cloud! Great quality video conferencing. Integration of all the units into one Console and being able to manage easily

Cons

More options on interface to customize. More user friendly interface on the HD phones. Smaller base units for storage purposes.

July 2018

Scott from Haseltine Lake LLP

Review Source: Capterra


Ease-of-use

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