About Wire

Wire is a cloud-based collaboration solution that offers conference calls, video conferences, screen sharing and file sharing functionalities within a suite.

Wire features team admin, which allows users to add or remove users and provide role-based access. The group chat functionality allows users to manage custom messages, record conversation histories, schedule messages and share multimedia files and documents with team members.

Wire also features file sharing, which allows users to share files in different formats, such as PDFs, Word Documents and XLS.  The screen sharing functionality allows users to connect with up to 10 people on multiple devices, including mobile phone and laptops. Users can also connect with customers using "guest rooms,"...


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Supported Operating System(s):

Web browser (OS agnostic)

58 Reviews of Wire

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(41)

41

4 stars

(10)

10

3 stars

(4)

4

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 58 results

September 2018

Bruno from BrainHQ from Posit Science

Verified Reviewer

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2018

Wire use in clinical research

Pros

I'm the Principal Investigator of an NIH funded research study using Wire to deliver group therapy via text and video-calls to people with a serious mental illness. So far, participants and staff have greatly enjoyed the interface, its innovative features, and the user experience in general. In particular, the group video-conferencing feature allows for smooth and high-quality group calls from mobile devices. In summary, the software has exceeded our expectations in terms of reliability and functionality.

Cons

If I were to pick one area that could be improved, it would probably be the option to easily download and securely archive existing text-based group conversations, which isn't currently available. However, it is my understanding that Wire has plans to develop this feature moving forward.

January 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2020

Simple but lack features

Great value if you only want a secure chat software this is the most robust option. But look elsewhere if you need something that has a lot of 3rd party integration or bots to help with productivity.

Pros

As a chat app very simple to use and setup. UI is basically chat but nothing else. Self-destroy message makes sharing sensitive info easy. Secure voice calls and video calls quality are surprisingly high. Pricing is very competitive compare to other US rivals. Europe-based company.

Cons

Wire is basically just a chat software. Integrations with 3rd-party almost non-existent. Syncing between devices have issues sometimes that re-sync with new encryption key may be required. Syncing chat history takes longer time than usual.

Reasons for Choosing Wire

The best European chat software comparable to other US rivals.

November 2020

Mubasshir Ali from Paramount Commerce

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2020

Best and secure way of communication

Pros

The smooth and Realtime collaboration among cross functional teams. We usually use this software for secure communication and sharing classified information and documents with in the team.

Cons

The group function is not like other communication tools

April 2020

Dan from Phobos Group

Company Size: 2-10 employees

Industry: Security and Investigations

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

April 2020

Wire dropped the ball.

It was pretty great for the first couple years. Despite the "you have to wait 15 minutes for messages to decrypt" slowness in the browser, and the occasional UI bug, the platform fundamentally did what the security community was looking for. Now, however, wire doesn't seem to care about the security community that helped it get popular. we feel like we've been abandoned by leadership. I personally invested years of my life in helping wire become the defacto secure comms program that I could count on for my friends, family and customers - and now i feel like i've made a terrible mistake, because just as its becoming critical to have secured communications, wire has kicked me to the curb, and with me, my entire community and all of my customers.

Pros

It actually does e2e, and its mostly useable on multiple platforms.

Cons

oh where to begin. I worked with [SENSITIVE CONTENT HIDDEN] and a few other folks for the last four years to do things like "bring the mr. robot television show in as an avertising medium", reported easily dozens of bugs, lodged dozens of feature requests and onboarded easily a few hundred users. wire decided that it wouldn't accept support requests or feature requests from non-paying customers, so I attempted to create a paid account in order to contact support, and even after creating a paid account I was ignored by wire. something changed internally at the company and it wasn't for the better.

Reasons for Choosing Wire

it was easier to onboard people to wire than to spideroaks tool

Reasons for Switching to Wire

we needed e2e. real, actual, e2e.

August 2019

Amin from Bee Army

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Security and Privacy

For now, it is a great app as it is highly recommended by a not for profit organisation that cares for personal privacy and security.

Pros

Security and Privacy and ease of use. Also, the options to sign up either by phone number or an email.

Cons

Unsure of making bots to prevent sharing suspicious links or prohibiting calls to unknown users.

Reasons for Choosing Wire

Because of its high security and protecting personal privacy. And also because its servers are in Europe and follows European laws of privacy protection.

Reasons for Switching to Wire

Because of their office that is located in a country that violates freedom of speech (UAE). It's office is in Dubai