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Web browser (OS agnostic)About SmartViolations
SmartViolations is a cloud-based compliance solution that provides homeowners and property managers in homeowners associations (HOA) with tools to track HOA agreement violations and create compliance letters with integrated image uploads. Key features include virtual maps, GPS navigation, voice dictation, status indicators and more.
Users can color-code open and closed violations and track statuses for a property or violation. Users can track property bankruptcy, tenant status, requests for hearings and more. Multiple violations with integrated pictures can be included in letters which are auto-generated by the solution.
SmartViolations provides users with a dashboard that includes charts, graphs, statistics and violation lists. Additionally, the solu...
1 Reviews of SmartViolations
Overall rating
4.00 / 5 stars
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January 2019
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
4.0
January 2019
poor customer support
If I could find a competitor that was half ass competent we would change in a heartbeat. Goal is to find a reasonable alternative this year.
Pros
getting better as they improve the updates. doesn't crash as much as it used to. for a while we were able to log into associtiations in other states and make updates. reported this to the vendor , they never acknowledged receipt of the problem and didn't fix for several months.
Cons
extremely poor customer response. difficult getting replies to problems.
Response from Smartwebs
Replied January 2019
Dear User, We're normally known for our exceptional customer service and address/fix any issues that are reported. If you'd like to discuss this further, please contact our Client Services Manager at 512-218-9996.