About AroFlo

AroFlo is a cloud-based job management solution that helps businesses automate the job management lifecycle. It is suitable for companies of all sizes in industries such as electrical, HVAC, security, construction, data networking and more.

Primary features include service management, invoicing, purchase order management, job management and scheduling, project management and compliance management. AroFlo helps users to manage job and project lifecycles, starting from the initial query through scheduling and invoicing.

AroFlo provides tools that help users manage scheduling, job estimating, contractors, GPS tracking, timesheets, inventory, assets and facilities. The software offers integration with Xero, MYOB, Reckon, QuickBooks, Saasu and eWay.

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Supported Operating System(s):

Web browser (OS agnostic)

58 Reviews of AroFlo

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(35)

35

4 stars

(21)

21

3 stars

(1)

1

2 stars

(3)

3

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 58 results

April 2019

Jav from Home Environment Group Pty ltd

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Best Trades based job Management Software

Pros

Monthly subscription model. Customer Service Support & Training Ability to customise. The simple reports module, you don't need to be a SQL report writer to get great data simply.

Cons

Aroflo is ideally suited to "service" style work with lots of small jobs. Whilst there have been some great improvements, it is still not the best solution for major projects that may span many months.

September 2019

Daniel from Dragon Shield Smoke Alarms

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Excellent choice for service management

AroFlo is our core system and manages everything from our asset tracking, job scheduling, location and client information to client communication, invoicing, quotes and document storage.

Pros

Cloud based, easy to use platform for desktop PCs and mobile app. Development team actively improves the software with regular updates. Safe and secure storage of data. Customer support is readily available. Designed with a flexible import/export functionality which works with other systems - for example we use another application for our route management and are able to export daily run sheet information from AroFlo to csv and import it to the other software without much trouble. The flexible design of this system makes it easy with customisation for a variety of industries. For our purposes AroFlo ticks all the boxes we need without even using half of the features. The mobile app is easy enough for our technicians to use allowing them to record job details, asset information and attach photos in the field.

Cons

There are some convenience changes that would be good for the way we use AroFlo. Such as changing a location and all assets to a new client. We currently have to manually move each asset and the location to a new client whenever this happens, it would be great if there was a faster and easier way to transfer all of these details.

February 2020

Gill from DCM Plumbing & Drainage Pty Ltd

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Does Absolutely Everything!

It was a lot of work to set it up and customise certain areas like invoicing initially back in 2011 but it was well worth it as we more than doubled our turnover in the first year of using it as we could schedule and invoice more effectively and keep track of our inventory so much better.

Pros

Love how it incorporates every aspect of the jobs and quoting necessary to run a trades business and scale up. I also love how we can load up documents, make templates, add predescriptions, keep track of our inventory and see marketing reports, invoice and take payments through just this one system. It also integrates to Xero so no double handling.

Cons

I have no issues at all with the system.

Response from AroFlo

Replied February 2020

Thank you for your review Gill, we value your positive feedback.

May 2018

Chris from Paramount

Company Size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

May 2018

Terrible customer service, terrible prehistoric browser based product that never evolves

Do yourself a favour and avoid this product for the longevity of a business. The is nothing worse than investing all your time and effort to setup the product only to find out later it's limitations of which you told did not exist forcing you to continue on with the product until you can allocate funds and resources to make the jump to yet again another product. You will find in the short term the product will do as you would expect if you've never used any cloud based products such as this, however, do your research as you'll soon find products that offer so much more for less or of the same value providing far better value for money. For the record, we as a business have been using Aroflo since 2013. A product that hasn't evolved in the slightest since then.

Pros

I wish I could list a number of PRO's for this product, but unfortunately any that I list would be the same as any other product of similar nature on the market. It's a shame there isn't one area this product excels at allowing me to state specifically.

Cons

Customer service is terrible. Don't get me wrong, those in the position to help do their best to help you....when they eventually return your support e-mail or call. Furthermore, even when you prove to them they have bugs, errors or the server the software is hosted on is unreliable, they completely deny any responsibility and throw it back at you as your problem, effectively treating you as if you have no idea what you're talking about. - Server reliability is so sporadic. There are periods during the day where the connection drops as you go to save a quotation thus forcing you to completely re-write it or save it momentarily which resets your page back to the top rather than back to your work space. It can also have periods where it is completely slow. - Forms and functionality of the forms is so limited and difficult to use that I've even had their support staff have to create forms EXTERNALLY to upload because they couldn't even achieve a result that is otherwise simple. - Browser based product. It's 2018 and we have a product that is slow and limited to all the issues that are presented when bound by a browser. There is no true offline mode. The software relies on you to take note when your signal drops out and select the offline mode for it to work which is unrealistic in field service and a prehistoric method of doing things. - Price point is on par with other products, but functionality and limitations along with all their bugs suggests the value for money is not there. - Updates. A real pet hate for our business is having a product who's functionality and design changes so dramatically without notification. Menu's get relocated, colour scheme's change on you forcing you to change them back manually and a magnitude of other changes are made over night forcing you to find out where they've been made and what you have to instruct your staff to do differently before they start operating. - Mobile optimization is near on non existent. The field app functions and operates as it should, however, the office login is not optimized what so ever meaning you cannot even do a quotation through it along with operating your business on the fly; everything is forced through the field login.

October 2018

Robert from Rhima Australia

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

AroFlo used in a field service environment

We have 8 field technicians attending dozens of service jobs a day, using many spare parts. AroFlo allows us to maintain control of all these jobs through the many different stages that each job progresses through. I like the integration of service job creation and allocation, with spare parts inventory control, job status monitoring and finally invoicing.

Pros

It does most things reasonably well. Allows us to create service jobs, allocate the jobs to service techs and to monitor progress in the field. It combines this with basic inventory/spare parts management for our warehouse and field service vans. We use its ability to upload photos and video to share information with office based service staff and we also use its ability to automatically email on the creation of a Task Note, to send spare part replenishment requests to our spare parts department. It also allows us to create invoices and Purchase orders in AroFlo. Its ability to link prior jobs through the Asset history is extremely valuable to review the history of problematic machines. All in all, it provides a fairly seamless one stop system.

Cons

1. That it's inventory management is basic. While you can set min. stock level alerts there is no ability to set stock reorder levels making restocking/ordering a very time consuming process. 2. We can only set one location per inventory item which means none of our fleet of service vehicles can have stock locations set at a van level making it difficult for service techs to find parts in their vans as we carry many hundreds of parts in each van. 3. Producing professional looking invoices, forms, quotes etc. in AroFlo is extremely difficult even if AroFlo themselves are engaged to produce RTF layouts it appears to be very restricted in what it is able to accomplish. 4. AroFlo insist on constantly tweaking layouts and moving things around. Sometimes it feels like everytime you open it up you have to relearn where things are. Stop changing things constantly AroFlo!

Response from AroFlo

Replied October 2018

Thank you for taking the time to review our product we will pass on your feedback on to development