ECi MarkSystems

4.15 / 5 (34)

Our advisors have recommended this product 7 times in the last 30 days

About ECi MarkSystems


MarkSystems is a single-database enterprise resource management (ERP) and information management application for homebuilders and property developers. The solution offers a cloud-based system that integrates all functions, processes and people across a single database. Sales personnel, purchasing agents, field personnel, superintendents and accounting can all share the same data in real time.

MarkSystems offers modules for estimating, project scheduling, service management, bid management, accounting and customer management. This provides a single access point for home builders to store, log in and share their share information with other parties involved in their operations.

MarkSystems incorporates functionality to manage housing quality and keep track of LEED-qualified home improvements. The solution also provides access to trade partners, home buyers, lenders and homeowners through personalized portals.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, Web browser (OS agnostic), Windows 2000

34 Reviews of ECi MarkSystems

Average User Ratings

Overall

4.15 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(5)

4 stars

(22)

3 stars

(6)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 34 reviews

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June 2011

Tom from French Brothers Homes


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

June 2011

We are a small home builder in a small market. Prior to the recession we built an average of 20 homes per year. We wanted to grow within our market and expand into other markets. Over the years we had been running our business with a combination of different software for CRM, scheduling, accounting (Including purchase orders), selections and warranties. We looked at enterprise systems before and didn’t feel like we as a company were ready for one. In 2010 we decided the timing was right. After a very thorough investigation and selection process we selected IHMS from Mark Systems. IHMS was designed as a single database system which we believed was beneficial. It had been around long enough to have a good track record and most importantly, it was designed as an enterprise system for home building. It was not a product for commercial construction adapted to try to fit home building. Occasionally the decisions we make turn out to be spot on. We believe that we chose the right system and we also allocated enough resources during implementation to get the conversion done effectively. We brought in temporary help in terms of expertise and extra labor to assist our own team members. This helped keep to our project schedule while keeping the day to day business going. The system itself is very well thought out. It is obvious that Mark Systems has incorporated feedback from the users to create a robust system. Seldom is there functionality that we need that the system doesn’t provide. Sometimes we had to adapt to a different way than we were used to, but we also learned new and better practices by having to conform. We knew that a fully integrated enterprise system would require a disciplined approach to running our business and that turned out to be almost accurate. The discipline required far exceeded what we expected. However, far from being a bad thing, the structure and discipline required to use an integrated system like IHMS has made us a better company. We now spend much more time in planning and preparation than in correcting errors in the field. We are on track to close 71 homes this year and having a single system has helped us significantly. Mark Systems has been a pleasure to work with. They are very helpful and responsive to issues that come up. When we call real people answer the phone. In the year that we've been operational we have created strong relationships with many of the Mark Systems team members. All in all we believe that we made the right choice in both the timing of moving to an enterprise system and in choosing IHMS from Mark Systems. I would make the same choice today.

July 2011

Matt from Provident Homes Corp


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

July 2011

Provident Homes Corp is a regional residential builder providing both luxury single family homes and townhomes in conservation communities. Working with our customers is everything and handling multiple customers accurately and efficiently is always the challenge of a residential builder. Because Provident Homes Corp builds in both larger developments and on custom single lots, Provident Homes Corp requires a central system to manage not only the accounting of our company but all the other critical pieces such as Sales, Scheduling, Warranty, Costing, Budgets and more.... In the past we were learning multiple programs and having to maintain those multiple programs, access those multiple programs remotely, have those programs properly talk to one another and then manage the inevitable discrepancies between all the different programs. Mark Systems really makes the residential construction process and sales process smoother by centralizing all the critical information into a place where Sales Agents, Customers, Employees, Administrative staff and even subcontractors can go for up-to-date and accurate information that can be accessed at their computer or smart phone. Mark Systems is very well thought out and constantly improving. The program is robust, so you cannot learn it overnight but it is intuitive and easy to learn. Most importantly, if you do have questions, all of the staff at Mark Systems knows the product and there are specialists and support if needed. The reporting is amazing and easy to understand. Users have the ability to easily extract large amounts of data into spreadsheets or other databases if needed, or you can just select from the numerous reports already built into Mark Systems. The program is stable and easy to deploy remotely and can be easily accessed from smart phones or other PDA-like devices. Provident Homes Corp has been overall very pleased with the system, especially since the introduction of the new multiple price-out option. Once you've built the information / database into Mark Systems it is an amazing program, and it continues to impress our users as the information is a great tool for analyzing efficiencies and weaknesses as a company, while keeping your customers informed, on budget, on schedule and happy they chose to work with such an organized and professional company. When choosing an all in one Residential builder software, Provident Homes Corp would not consider anyone but Mark Systems.

January 2010

Brian from K. Hovnanian Homes

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

January 2010

Integrated Homebuilder Management System (IHMS)

Overall IHMS is a software package that does everything we need it to do to run our business. In better years, we used to sell thousands of houses each year using this software with over 130 concurrent users. The web portals saved us a lot of time and money and allowed our company to be more productive. The company overall is very supportive of our software upgrade requests and is very customer focused.

Pros

Easily the best feature of this software is that there is one integrated database for all features of this software. This makes it easy for reporting on data, integrity of the database and the overall user experience. You don't need to back out of one module and enter a user\password to enter another module, everything is integrated and just works.

This software package has everything we need to run our homebuilding business. A customer web portal, a trade partner web portal to notify trade partners when they've been paid and what work we require them to perform and when to perform it. A robust General Ledger module to report our numbers to wall street and a Sales System to accurately sell options and keep track of prospects.

The support we've received from the company is tremendous as well. Everything from hand-holding during an upgrade to training and general questions is handled with the highest level of quality.

Cons

There are a few areas where I wish the documentation went to a more granular level.

Upgrades from one version to the next are also a little more involved than just running an upgrade.exe program. Usually I request help from the company to ensure everything is upgraded properly.

September 2012

Brad from McCall Homes


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

September 2012

We are a semi-custom production home builder in Montana. We build unique, affordable green homes, in a community setting. We have been using Integrated Homebuilder for two years now. Previously, we used five systems to do what we are doing now with just one. We wanted to consolidate from these multiple systems to one database, and we were looking for a solution with web portals to allow communication between owners, trades, field staff, and office staff. Integrated Homebuilder has an Internet Tool Kit that accomplishes this well. The Integrated Homebuilder team helped us through a structured implementation plan. We were up and running quickly, about 2-3 months with all data gathering, and in person support at the beginning and end. They offer wonderful support from a well trained, kind and responsive staff, customer support has been exceptional. No software is perfect, and Integrated Homebuilder has room to grow. The system is built on a solid foundation of homebuilding best practices, refined over many years. Accounting, Job Cost (including variance tracking), Purchasing, Options Management, Scheduling, Sales, Warranty, Portals and more are all included. They're all linked together in a single database that adds significant benefits to homebuilding companies that use the system. The management team at Integrated Homebuilder is genuinely pursuing continual improvement, and is moving this product forward in exciting ways. They listen to their clients, to everyone's benefit. After two years with this software, we are still confident that we made a wise choice for a technology product and partner to power the bulk of our operations. If you are a homebuilder looking for a great system to manage the entire homebuilding process with full support, you will certainly be pleased with the Integrated Homebuilder team.

October 2012

Tripp from Main Street Homes


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

October 2012

Main Street Homes is the largest privately owned home builder in the Richmond, VA area. We have 5 furnished models in different locations around the city. Approximately ¾ of our sales come from visitors to our model homes that want to select their floor plan from our portfolio and add features from a list of predetermined options offered. We were looking for a completely integrated software package to manage our prospects, contract implementation, buyer’s standard feature selection as well as special request, purchase order system, construction scheduling, trade communication, accounting, warranty and managerial reporting to replace the software and many spreadsheets we were using previously. The Mark Systems folks were instrumental in the setup and early operation of the system. Training was provided for each department both onsite and through webinars that allow employees to be up and running quickly. Access to key support personnel at Mark Systems specializing in the variety of disciplines required to operate our business was provided to minimize any disruption in the flow of information and process should a question arise. We are presently on version 3.1101.2a. Our goal is to use every aspect of IHMS from prospect registration to final warranty service recording through the buyer website. Presently we have 60+ jobs in the field with 20+ active subdivisions. We offer 30+ models with an average of 3 elevations each and over 1200 options. IHMS reporting allows us to analyze all aspects of our business including the profits on a base house w/ options separate process. The constant R&D has provided the improvements for both operational and functional efficiency. MSH has realized benefits that allowed us to streamline some of our processes which has increased the capacity of employees.

July 2011

Joshua from Hakes Brothers, LLC


Ease-of-use

1.0

Customer support

5.0

Functionality

4.0

July 2011

version 3.1001.3 We build just over 100 homes a year and are anxious to do more. We transitioned to Mark Systems from Quickbooks and spreadsheets. As a growing company, those tools were weak and were a serious burden to our company, so we looked at home building software and decided on Mark Systems. It's an understatement to say that we needed a new software system (we weren't even using purchase orders at the time). The implementation was difficult but that was due in large part the the fact that we were unorganized. Basically, it would have been very difficult no matter what software we chose. It's taken about 12 months from when we started using the software to utilize the majority of the programs/functions available to us. Customer support is excellent and this is really important to us, especially since we are new customers with new software. You can imagine that at first there are many questions that come up. This software will give us the tools to grow beyond our market and still have the control we want. The biggest issue I have with the software is the ease of use and visual interface. I've used a lot of operating systems and programs and Mark Systems has their work cut out for them. In general, there is a lot of work to do in this department but in particular the sales system (including tracking contacts) and reports. Yes, they work, but it's not intuitive. One feature I loved and miss in Quickbooks was the widget showing bank account balances on the home screen rather than pulling reports.

August 2012

Joshua from Hakes Brothers, LLC


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

August 2012

I'm a three year user of Integrated Homebuilder for our company that builds about 135 homes a year and I am fluent in all aspects of the software. Before Integrated Homebuilder, we used Quickbooks and Excel and when we reached 75 homes per year we realized we had outgrown those tools. Communication with subcontractors, cost reporting, variance reports, budgets are all features that we needed and didn't have. Another big feature we needed was to be able to write the contract in the system and that directly translated into the construction process. Then it's ready for the warranty system, basically a one-stop-shop. The implementation was challenging for us, but thats because at the time our building processes were very unsophisticated and we needed assistance getting us up to speed. Integrated Homebuilder's customer support was very helpful, answering our questions and giving us pointers so that we could progress through the implementation. I went to the Builders Show in Las Vegas in 2010 and talked with many software companies. After much consideration we went with Integrated Homebuilder. Choosing the software company was going to be a big project and not something to be trifled with, therefore, the decision process was taken very seriously. I know we made the right decision going with Integrated Homebuilder and I recommend it.

August 2012

Patrick from Challenger Homes


Ease-of-use

3.0

Customer support

4.0

Functionality

4.0

August 2012

The fully integrated platform for Integrated Homebuilder is extremely powerful in connecting all operational facets of our organization. We have been live on the system since January 1, 2012 and have been able to internally handle a 40% increase in our starts with the same backoffice staff. We look forward to further developing our use of Integrated Homebuilder throughout the company as we move ahead. The ITK portal for our Trade Partners and Field Managers has revolutionized the way we communicate with our Trades. There is a learning curve for all users, internally and externally; but once the user understands the setup and how to get the information, it is easy to navigate. Implementation is a significant undertaking, as in any software startup, make sure you have the buy in at the highest levels in order to get the needed data from all areas of the organization. There are many things we discovered once we went "live" that would have impacted how we set up the original data during the implementation and data gathering phases. Overall, we are very happy that we took the plunge last year and invested in Integrated Homebuilder. We would not have been able to handle the business growth we experienced this year using our old systems software packages unless we added significant overhead to our company.

July 2011

Tom from Benjamin Organization


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

July 2011

We have been users of IHMS since 2002 and remain happy that we made the move. We were using a program that had strengths in general contracting but was difficult to use for homebuilding. We identified 3 potential products after our first phase of due diligence. We chose Mark Systems for many reasons. First, it truly is integrated under one roof and supported by one organization that stands by the product. Secondly, the overall cost control functionality was impressive. Controls and safeguards going from budgets to contracts to work orders to approval using the Internet tool kit works wonders. Having vast control over the options is very important to us -- from having only options available to the particular plan to adjusting selling pricing in group ranges to ensuring all options chosen are paid for and paid to the subcontractor. All newly acquired software requires a learning curve. The support staff at Mark Systems are always pleasant, available and knowledgeable. They have low turnover, if any, and we have been able to continue relationships as we make progress, adding software features to our operations.

July 2011

Ron from ROBYX Management, LLC


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

July 2011

I have used Mark Systems IHMS since 2002. Working as a Controller for three separate Developer/Home Builders, I used Masterbuilder and Timberline software prior to Mark Systems. I am so thoroughly sold on IHMS that I started my own business as a consultant to Home Builders who use Mark Systems. It is the only construction software I found that integrates all departments in the business and reduces overhead costs while at the same time improving reporting. With a current builder I consult, we have gone from a stressed working group to a team that wants to expand operations into new markets. I worked with them on their conversion to Mark Systems when they were closing thirteen homes in a month. Now a year later they are managing without the stress and looking to grow. Mark Systems continues to improve their product with the latest version IHMS3, a Java-based system.

October 2014

Leon from Eagle Construction of VA


Ease-of-use

3.5

Customer support

5.0

Functionality

5.0

October 2014

Eagle Purchasing

Pros

Extremely flexible. The software allows you to make it work for you and your business. The vendor is always open to suggestions and willing to work with you to benefit you the most.

Cons

There are slight inconsistencies. 1) You're not able to use the down arrow with the drop-down tabs. 2) House information isn't in the edit window for PO/WOs. 3) It doesn't allow for a review of PO/WOs between the point of generation and release. 4) It doesn't allow for a PO/WO to be put in a holding Status or under review so that it isn't moved forward in the schedule progression.

July 2011

Brian from K. Hovnanian Homes


Ease-of-use

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