Onware Software

4.08 / 5 (36)

About Onware


Onware is a cloud-based contract administration solution that caters to businesses in the construction industry and provides them the tools and functionalities to create, manage and distribute project documents across departments. Key features include project administration, scope change, submittal review, information requests, site review and payment process.

Onware’s project management module includes automatic alerts that notify users when they need to manage and accomplish tasks associated with their projects. The solution also offers a company directory, a person (or user) directory and a project list. Additionally, it includes a file list feature with role-based access restrictions.

Onware’s scope change module includes changes (PCN/CCN), change orders, quotations, consultant recommendations, unsolicited change requests, change directives and more. With various customization and setting options, Onware can be configured to meet various projects requirements.

Services are offered on a monthly subscription basis that includes support via phone and email.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

36 Reviews of Onware

Average User Ratings

Overall

4.08 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(14)

4 stars

(12)

3 stars

(9)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 36 reviews

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June 2017

Peter from IBI Group

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2017

We have been users of this software for the past 5 years, its ease of use is it's key selling point

The use of this software package eliminates duplication of parallel document tracking that previously occurred with conventional documentation processing. This tracking process is now updated in real time as a function of the database software.

Pros

We utilize and access this software during Construction Progress Meetings from applicable sites. Having the software accessible with real time updates and universal web access through site infrastructure is invaluable.

Cons

I find it inconvienient to not be able to see/print all the linked documents, without having to drill down into the various documents and print hard copies or create a compiled PDF. We have identified this shortcoming to the software in the past, and were advised that this function would be added in future updates. Hopefully, the next update will include this requested function.

June 2017

Christine from DIALOG

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Overall my experience is good.

Pros

Documents stored in one location and tracking of each document is barred none the best reason for Onware. The favorites buttons are useful. Customizing our own forms is amazing! Although this doesn't pertain to software, Onware help support is excellent.

Cons

Main menu in v9, in my opinion, is not helpful anymore, I find it confusing. I preferred the previous straightforward main menu that captured my 'to do list'. I dislike the viewer screen and not having the capability to copy text from a previously issued document. New users have a difficult time setting up their account and I'm not familiar with the steps they require to go through therefore I cannot assist them. Many non-internal Onware users are just waiting for an excuse not to use Onware.

September 2018

Rosemary from GEC Architectures

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

September 2018

A software program that many Engineers and Architects dislike

There are many more features within this program that my colleagues, consultants (Engineers of many disciplines) do not like that there is no room to express it's pitfall. This program was created by those I believe working at the University of Alberta, who in my opinion do not have the full depth of the contract administration process. The program they have created is a small window of what they understand in the construction and architectural industry.

Pros

That it is a cloud-based program that you can log in to online.

Cons

The linked documents is an annoying features in that if you pdf a document such as a quote or change order, it shows up on the document as "attachments" which are not attached to the pdf document. The link is very sensitive, if you hover near the link a new window opens up.
RFI: If you are a contract administrator, sometimes you are not always notified via email when a consultant has responded. But before that, the notification does not indicate if the RFI has been sent to the consultant for review or not. The worst is if you pdf the entire RFI with the responses for your files, it can be an unneccsarily 2+ pages long because of poor formatting features from the developer. This features applies to shop drawings as well.
Change Notices: has field boxes to write out in to generate forms. However this is not always a good idea as contract administrators have our forms with the legal description and fine print. So in turn we have to attach our own forms on top of copy and pasting the verbiage in the field boxes. This creates double the work and when all pdf'd together, creates more paperwork for the contractor and client.
Email notifications: serve little information as to what the notification is in regards to.
Submittals: The use of the word "Conforms as Noted" is not a widely used term in the construction industry. Typically it is Reviewed as Noted, Reviewed, Revise and Resubmit, Rejected, Not Reviewed, Information only, Records only - most of these terms are not used.

June 2017

Steve from DIALOG

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

June 2017

I find the system useful and easy to find stuff when the user submits it properly

Pros

Keeps everything under one roof. Can send large files in one issuances compared to through email. Works best if contractors use it as well.

Cons

Contractors are not willing to change from their system to ours. Makes us have to enter the things we receive from them as they won't do it. When returning submittals back when they are revise and resubmit, we keep them open to keep a record of upcoming revisions we should be getting. Although it just says open in Onware and counts against us as not done yet even though we are waiting on a revision from the contractor. A button for return and aviating a revision would be nice as we only have issue or return.

June 2017

George from DIALOG

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

4.0

June 2017

Learning the use of the modules was an issue as it was not always as intuitive as expected

As a large design, it provides a secure file/data storage system, that is auditable and accessible from anywhere.

Pros

The ease of sending out communications is less time consuming then the standard paper/ email work route. Having the ability to produce reports out of each module is very helpful. Having all contract administration documentation stored in one location and being accessible online, from anywhere, is very helpful.

Cons

It can be difficult to persuade contractors and other consultants to use the program, as they usually have their own software they are using. An interface with 'other' common management software would be a great asset. Better utube learning videos would be helpful. More intuitive interface/documentation would be helpful. Ability to customize report outputs would be helpful.

December 2018

Katelyn from NORR

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2018

Onware Review - no more searching!

Work flow has increased! And it's wonderful knowing where each documents sits & whose hands it is sitting in. The overall experience has been positive, once we understood how the software worked and what its limitations were.

Pros

The software provides a clear work flow, with excellent document control aspects (date stamps, etc.). Interface is fairly user friendly and the linking of documents is fantastic- no more hunting for all the pieces!

Cons

The software was re-formatted to suit what our team needed, but with that came a lot of unexpected bugs/work-arounds until the next scheduled software version release, which could take a few months. There are situations when technical support is needed, however there is a time difference between where support is located and where we the users are located.

June 2017

Matthew from DIALOG

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2017

The new Onware has a few kinks, but overall is much sleeker and faster than the old one.

A centralized program that is relatively easy to use (as far as proprietary software goes), that seems to be fast, and rarely experiences outages.

Pros

It's faster. Looks nicer. Things are easier to find, and descriptions of functions and buttons are better. One centralized Onware for all products is nice too, instead of each company having their own Onware.

Cons

No option to edit history items in Submittals once they've been sent, or via them individually (except the "View" option, which is a bit clunky).

The "Send" button in Submittals confuses a lot of people. Maybe it should be changed to something like "Next" or "Proceed"? Just an idea.

June 2017

Micheal from Stantec

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

June 2017

Takes some getting use to. Learning all the tricks & tips. But when you do, I find it very useful.

Contract Admin organization

Pros

With a good pdf editer, it's very efficient for marking up and returning shop drawings or RFI, sketches. Also, no remembering who get sent what. Process your document, shop drawing, Site Instruction, etc. and issue. With the distribution set up properly at the beginning, all who need the information, get the information.

Cons

Pull down menus and text boxes. When scrolling down in either of them, when you get to the bottom, if you go 1 click more than the last item, the pull down will close and the entire page scrolls. It needs to be set up so when in a pull down menu or text box, the it and the overall page are locked. Until you pick your choice or click outside either area, the page will not scroll away from you.

June 2017

Luda from Kasian Architecture Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

June 2017

Useful product for engineering and construction companies.

Time saving, reporting, clarity of documents flow.

Pros

Time-saving, flexibility to work anywhere just need an internet connection, data flow between documents. Searching and documents filing. Reporting. Ability to build companies including all fixtures (electronic signatures, company logo etc.). Predefined emails subscriptions. EXCELLENT HELPDESK SUPPORT!

Cons

Only one thing I would love to have is its contract title indicated in the body of financial documents. We are awaiting Onware 9 to provide the ability to create own documents layout if required. Hope the fixture will be captured.

July 2017

Henry from City of Edmonton.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Accurate and reliable information and processes.

Consistent project digital filing, for project data. Cross project reporting on similar types of projects.

Pros

Easy of use, accessible within WiFi range. As an administrator access to view, other project user groups, to determine status of processes, on site and live. Easy report generation for financial and reason code reports.

Cons

Frequent updates. Password set up for new project and new users within a project can be a little labour intensive, if project have multiple turn over of personnel - longer term project -+30 month projects.

October 2017

Ken from HFKS Architects Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2017

Aids in managing documentation and tasks. Helps speed up the process of Change Management.

Generally saves time when processing a Change once the CCN/PCO/NOC has been issued and reduces errors in copying of information between documents. Central archive and auditing is quite handy.

Pros

Document control with task assignments. Central location for all contact information including auditing and reporting

Cons

Not all contractors, Owners, or consultants embrace the use of Onware which in turn creates more work administratively. Seemingly simple but at times challenging set up of email subscriptions.