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Web browser (OS agnostic)About 360Alumni
360Alumni is a cloud-based customer relationship management (CRM) solution specializing in alumni management. Its goal is to facilitate alumni networking, communication and fundraising.
Key features of 360Alumni include an interactive map, alumni directory and a job board. Its fundraising capabilities include turnkey crowdfunding, event planning and an email campaign manager. Users can promote events, send invitations, provide participation visibility and allow alumni to share event details on social media.
360Alumni caters to university administrators and is targeted towards positions in departments such as career centers, dean’s offices, advancement offices, communications offices and alumni relations. It provides a for...
21 Reviews of 360Alumni
Average User Ratings
Overall
4.71 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
April 2019
Corey from Golden Apple Foundation
Verified Reviewer
Company Size: 11-50 employees
Industry: Philanthropy
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
WorkForce Multiplier !
I've enjoyed my time using the platform to help connect teachers around the state and the nation.
Pros
360 has turned from a provider to a thought partner as we have grown and expanded out alumni offerings and supports.
Cons
As of right now, I would like to see an improvement in the accessibility of automated tools with the email marketing system. As of right now, it's a bit heavy handed but it's not a deal breaker in the least bit.
Response from 360Alumni
Replied April 2019
Hi Corey, thanks for the review! We've loved partnering with Golden Apple for the past four years. I'll check with Meg to make sure you and your team are well trained on the many automated tools in 360Alumni's integrated Emma email system, especially the ability to synchronize dynamic lists. As always, we'll update our product roadmap with anything else you need to be successful. We'll be in touch! - Christina Balotescu, Founder & CEO
December 2018
Natalia from Princeton in Asia
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
Functionality
4.0
December 2018
Helpful team and Easy To Use
Pros
The customer service is excellent! The client success team at 360Alumni are attentive and supportive. I have a monthly call with 360Alumni team member who helps me think about how we can use the platform to achieve our goals. The whole team is eager to help clients (big and small) and always open to receiving feedback. We have used the event feature to manage all types of events from a ticketed gala dinner to happy hours to group hikes to museum tours. I also like the Lists function which allows you to create static or dynamic lists of alumni and then easily send a message to everyone on that list. The Lists also sync with the email marketing platform My Emma (a great tool in its own right!), making it easy to send marketing-type emails to specific groups of alumni.
Cons
There are a number of bugs and technical issues on the platform which will arise, especially when new functions and features are added. However, I suppose this would be true to some extent on every platform.
April 2019
Jonathan from The Master's University
Company Size: 201-500 employees
Industry: Higher Education
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
April 2019
360Alumni is helpful, but better options are available for same price.
360Alumni is useful for alumni departments, but there are other software services that offer additional functionality for the same cost.
Pros
The ease of use in getting an alumni network started. People can easily create a profile, post jobs, post community events, RSVP for events, etc.
Cons
Additional functionality is not as robust as other software at this price point. Ultimately, we left because we would pay the same amount with another software that had the additional functionality.
December 2018
Lisa from Antelope Valley College
Verified Reviewer
Company Size: 1,001-5,000 employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Innovative and Always Improving Alumni Social Platform
360Alumni has allowed me to connect with alumni and establish our first alumni relations platform at our community college.
Pros
I mostly enjoy the clean and modern feel of the platform. The staff is always looking for ways to make improvements and stay current with changes in the industry.
Cons
There are some manual tasks when it comes to managing your records. But, that comes with any alumni platform you use. It is just th nature of the industry.
March 2019
Anonymous
Verified Reviewer
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2019
Great product for our alumni!
It was very easy to get 360Alumni up an running at Curtis. It has been even easier to make customizations and get tech support when needed. We have had a very positive experience with 360Alumni and hope to do so for a long time!
Pros
I like how inviting and friendly it looks, the UX is relatively simply. It accomplishes all that we need as a small school and so much more without taking away a lot of staff time.
Cons
Nothing about the software, it just takes a lot of time and effort to create activity and buy-in on these kinds of platforms, particularly with small schools.
