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Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Aavaz
Aavaz is a call center software offers that offers an inbound, outbound and blended call center platform designed to be scalable. It includes a variety of functionality tailored to the individual requirements of marketing, sales, and customer support departments.
Aavaz is a cloud-based system that does not require on-site telephony infrastructure. It makes use of the business’s existing Internet connections and comes with an app for android mobile phones that allows remote employees to connect to the system regardless of their location.
The Aavaz system offers sophisticated dialer, PBX, IVR, voicemail and other standard call center functionality. It also includes functions to assist with agent training and performance reviews, such as Whisper, Barge and Listen-in. The software allows users to build their own scheduling system based on staff availability and weekly shift requirements.
Aavaz is suitable for businesses requiring only a few extensions but also scales up to include hundreds of users.
3 Reviews of Aavaz
Overall rating
4.17 / 5 stars
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Showing 1-3 of 3 reviews
August 2015
Allison from Whitestone Acquisitions LLC
Ease-of-use
2.5
Customer support
5.0
Functionality
5.0
August 2015
Excellent Call Center Software. It was a game changer for us!
Pros
Great integration with Twilio without any issues. It was also very easy to customize our campaign when we don't have a very common call center structure or product. Reports function is extremely helpful in keeping an eye on our call team.
Cons
It was initially a little harder than other on line software to figure out for the non tech savvy.
July 2018
Leilani Grace from The Results
Company Size: 1,001-5,000 employees
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
Aavaz on the Rush!
Pros
this is efficient with small businesses online and in the call center industry. It is easy to use and hassle free.
Cons
it only has a 7 day free trial which I hope they can extend at some point so we can enjoy the full benefits of the service
April 2018
Jennifer from Jennifer Leigh Makeup
Company Size: 2-10 employees
Review Source
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
April 2018
Say goodbye to dropped calls!
Pros
I cannot say enough about the Preview Dialing feature included here - what an excellent tool to help facilitate transactions/conversation with the clients. Saves me the time from having to review case by case before reaching out directly.
Cons
Set-up was confusing at first but once the system was up and running, the navigation proved to be very user-friendly.