BlueFolder vs Zendesk

BlueFolder has 28 reviews and a rating of 4.73 / 5 vs Zendesk which has 2522 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.73 / 5 (28)

4.35 / 5 (2,522)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

June 23, 2020

March 3, 2021

Pros/Cons

  • Pros

  • Clean dashboard , packed with information , very easy to use software and App. The integration with quicken books is included with this software.

  • The flow of a work order, from quote, to executed work order an scheduling, to completion of work order with a signature feature, to batching work orders to Quickbooks

  • Cons

  • At the time there is no way to accept online payments. But they have told me that is in the works.

  • Would love to be able to link multiple data sets for custom reports.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2020

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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2 Recommendations

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux