BoomTown Software

Pros

The fact that I can communicat with multiple buyers and sellers on a large scale helps us improve our deal pipeline and close more deals.

Cons

Outated UI/UX but they have been getting better with updates.

Im happy with the platform, however I do feel its costing a little more than it should. I am only a few months in so we will see.

Pros

I like the how easy it is to communicate with clients. I also like the accountability tracking for agents. I also like having the reporting.

Cons

I dont like how I dont have control of my adwords. I relaized also that my facebook advertising i have been doing is costing more because Im working against the boomtown ads

I feel more confident in engaging with my clients because I can better predict where they are in the buying process. I can feel them out in terms of where they are in The Funnel. If they are longer term prospects or if they are ready to buy now. Or simply seeing if they need more information on a home based on how they are engaging with the website. The experience has been nothing but positive with BoomTown.

Pros

The best part of this software is being able to gauge my clients interest in homes based on their search activity on my website. And from there, being able to send homes directly through my website without going back to the MLS and sending homes the "archaic" way. And from there, being able to engage with my clients within the the CRM without having to leave the CRM to go to my work email or phone.

Cons

The search functionality could be improved to match nearly identical with the MLS search capabilities.

We are a newer company who have already tried 2 different website companies. This one has fixed every problem we were having with the last company we were using. The integration with our Paragon MLS system has literally no issues, the CRM is easy to use and has so many benefits our agents are just learning to use. Boomtown support is super easy to contact and get answers from in a timely manner. We are truly excited to see what this site will do for us as it has already abled us to move faster, keep in touch better, and search easier.

Pros

Boomtown is very easy to use, is very functional, and works seamlessly with our MLS. Their support is quick to reply and easy to deal with.

Cons

There is nothing to complain about. The support is good enough to fix whatever problems we have encountered.

Great customer service, great system, great leads. You will make serious money with this system.

Pros

The simplicity of using and having the system work for you whether you are a single real estate agent or a realtor looking to grow your business to a very successful team. This software is up to date, easy to use and Boomtown offers so many things to list. I promise that your potential customers will not realize that you are not the one emailing directly. The software is so intelligent, it sends emails, texts and other information just as an individual would only it's the system working for you to save time and money.

Cons

I cannot think of one single thing I didn't like about the software. It is an A+ in my opinion. The only negative is not with the software, it's with the cost. It is very costly so the average realtor just starting out isn't likely going to purchase unless they have a positive cash flow coming from somewhere else.

It's been fabulous. For those agents that have NOT applied a CRM to their business, this is a great addition. One extra closing pays for the program in spades.

Pros

While I sleep, while I am busy with other clients, BT tracks and memorializes my prospective client's every move. It's stealth posture makes me look like a mind reader when I bring up a "property that I stumbled accross this morning" which happens to be the property that my client put hearts all over!

Cons

The mobile app. It's a bit cumbersome to drill down to clients information and / or the properties that they were looking at and applying "favorite" titles to.

As a new real estate agent I am so grateful for this tool! I cannot imagine trying to keep track of leads and follow up with everyone in a timely manner without it. It also allows the space for notes on each clients which helps me provide a personalized experience even if I only talked to the lead once 6 months ago. It's helped my business grow quickly!

Pros

It is so simple to keep track AND nurture hundreds of leads without ever missing a follow up. Additionally, with notifications, you can contact a hot lead within minutes of registration or interaction. It's the perfect tool to provide the best follow up and customer service. Email templates and drip campaigns make it quick and simple to contact hundreds of potential clients in one day.

Cons

It does take some time to get through all the training in order to fully utilize it's potential. You'll have to make sure all your employees go through the training as well. It is intuitive to some degree, it just has an expansive capability that takes some time to take full advantage of.

Pros

Easy to use, perfect for new Agents to learn the business and organize the high volume of clients that come into your database. Also the mobile app is seamless and easy to use.

Cons

Goes through a lot of maintenance (I am sure bc of high volume of clients) but also have trouble with texting sometimes. Sometimes they don't go through and does not notify me client did not receive

Pros

There are many features in BoomTown, which can be overwhelming. A better training program that walks new people through, step by step, would be very helpful.

Cons

Suggestions for NEEDED improvements are only taken on a voting basis. Meaning that if you're having a problem with their search engine, you have to have to wait for others to "vote up" the problem. I find this to be absolutely unprofessional and it makes a terrible impression with our agents.
Customer service is almost always awful. You cannot get a direct number to consistently call one person with an issue, meaning you will have to explain it over and over (and over).

We are very great full we stopped using the other CRMs out there as non of them compare to this one. Top Notch A++++++

Pros

The best CRM hands down we have ever used. Support is awesome and the ease of use on all platforms is top notch.

Cons

They are adding new things all of the time which will make the system glitch out but nothing that has cost on business, only frustration.

Overall, simply put it is the best. Great custmer service, training and the product is fabulous

Pros

Everything! I have been in the business over 30 years, and this is the best program for CRM and lead generation

Cons

Nothing. You can't beat it, including the customer service

Overall, I have had a very positive experience with Boomtown. This is a product that my Broker offers to the agents and I view it as a huge benefit because it sets me apart from other agents in the market place.

Pros

I like this software because it is an easy way for me to manage conversations with prospective home buyers and sellers.

Cons

The system is quite large and the iphone/ipad app is not as functional as the actual website when using on a computer. Who uses a computer anymore?!

Customer service and training is too notch! It has helped me become successful so fast as new agent!

Pros

Ease of use and the way it streamlines to the mobile app.

Cons

The app is just one step behind the computer software when it comes to updating clients views and conversations.

Pros

It’s easy to use for keeping track of your leads.

Cons

Most leads are not real and you will waste your time.

Pros

Boomtown keeps all of my database under one roof. It is easy to categorize my leads and tag my leads. I LOVE that you can bulk text and email after filtering your leads into a certain category or send a mass holiday text to all of your leads.

Cons

My only con about this software so far is the search function is an "and" search and not an "or" search. It is difficult to set up e-alerts for clients with specific criteria.

Boomtown has given me an easy way to manage and track my progress, helping me save time and close more deals.

Pros

I love the ability to log a call or email through Boomtown so I can easily see who I need to follow up with, or the last time I spoke with someone. It has given me a great deal of leads with a decent success rate. The system is very easy to use, the tutorials are amazing, and Boomtown even does live trainings in larger cities you can attend to learn more about the features and functionality. The information in Boomtown is well organized and easy to edit.

Cons

Someitmes I feel like perhaps it is too robust. There are so many features and things it can do I get lost in trying to learn how to use or implement the new features and I constantly worry that there may be a feature that makes what I'm doing easier that I don't know about.

Pros

It's auto response to clients , It also shows me what clients are searching for as well as sending me reminders of my to do's

Cons

I'm still new using it but so far I have no cons in using the software I would recommend boomtown. thats is all i have to say for now

Pros

The love the ability to log all of my follow up and set new to dos for myself. It all helps me stay on track daily and not forget about a follow up. I know it has gotten me many sales. I love that your able to set up your clients with searches, and can view what they are seeing and their activity on the site as well.

Cons

I really like all areas of the site. I really cant think of anything. The only possible thing is sometime the leads put fake info just to see the listings

The ability to stay on top of our clients.

Pros

I like the usability of this. The system has a ton of options and does a great job helping us stay on top of our clients. I like the search ability of the tags.

Cons

I would like to be able to update my website on my own time. Having to go back and forth with a rep is time consuming and sometimes its hard to get across what actually want it to look like.

Capturing leads, the CRM is great, very useful and easy to use.

Pros

I used Cinc before, this blows it out of the water. Im glad that you can mass text now, Colorful and easy to navigate through.

Cons

I hate the multiple windows that pop up when you update something, I'll have five or six boomtown windows open once im done updating.