About Bullhorn CRM

Bullhorn provides cloud-based CRM solutions for relationship-driven businesses. The solution offers automated data capture and customer insight technology to help companies win customers and keep them engaged.

Bullhorn’s CRM software is a web-based solution built for companies that need to closely manage and nurture prospect and customer relationships.

Bullhorn's CRM functionality can be used by many different types of organizations, from a consulting firm that needs relationship management insights and detailed lead/opportunity reporting to a PR agency that needs internal reporter management capabilities and greater visibility into pitch effectiveness.

Mobile-ready and available in any browser, Bullhorn CRM offers users the flexibility ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

968 Reviews of Bullhorn CRM

Average User Ratings

Overall

4.09 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(359)

359

4 stars

(409)

409

3 stars

(121)

121

2 stars

(44)

44

1 stars

(35)

35

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 968 results

August 2016

Wendy from Procom

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2016

Bullhorn for your Daily Use- Staffing Recruiters Best Friend

Bullhorn is both our ATS and CRM. We utilize the tool on a daily basis for Activity Tracking, Reporting, Job Order Management and Candidate Search. The tool has helped bring everyone to a common platform with a common process. This has helped us maintain better performance metrics, overall reporting and candidate engagement.

Pros

Bullhorn is a great tool that is very user friendly and easy to navigate. The time to get a recruiter or an account manager up to speed on the basics of Bullhorn is relatively simple. Getting people to use all the power of Bullhorn is where consistent reminders and training is needed. The tool is great for tracking anything and allows you to forget because you can set reminders to follow up on items, track past emails, etc. The tool really will change how you recruit.

Cons

Bullhorn has lots of great tools out of the box so it is best to explore this before completing too much customization and automations. You may find better out of the box ways to do things versus spending money on customizations that you don't need or use after going live.

December 2019

Stacey from Carex Consulting Group

Company Size: 11-50 employees

Industry: Staffing and Recruiting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

December 2019

Great ATS, the best one I have used as a Recruiter

Bullhorn ATS is overall a great tool for our recruiting team and we enjoy using it. It integrates well with a lot of the other tools we use to improve the candidate experience including Herefish, LinkedIn, TextUs, etc. Wish customer support was a bit stronger with stronger, long-lasting solutions, but overall we like it.

Pros

Integrates with a lot of other software we use like TextUs, Herefish, LinkedIn, LinkedIn Jobs, etc. We also like that it has a lot of capability and functionality, more than other ATS's I have used. It also has a fairly easy to use interface and a lot of training materials, which makes it easy to onboard new recruiters on to our team.

Cons

Customer Support is very unhelpful when we try to add new functionality, suggest Bullhorn updates, or if we have a system issue. We have not been impressed with their problem-solving or timely support.

November 2020

Steve from TriStaff

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

November 2020

There's better alternatives especially for the $$$

Not impressed - good product, mediocre customer service yet one of the most expensive choices.

Pros

Did a decent job in all aspects but never a great job. Product-wise it was decent to good FAR better than Tempworks in functionality A true CRM/ATS with modern-day capabilities - as most of the top 20 ATS's have

Cons

Customer service was lacking during presale, implementation, and during our migration No help with "best practices" therefore they rely on their customer base to figure things out for themselves versus acting as professional advisors Their initial salesmen were extremely "high pressure sales oriented" NOT focused on clients needs, wanted to close the deal Ease of use is lacking therefore employees are reluctant to embrace it.

Reasons for Choosing Bullhorn CRM

The most influential person at TriStaff had a previous friendship with the sales rep

July 2020

Megan from People Medical Consulting

Company Size: 2-10 employees

Industry: Staffing and Recruiting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

July 2020

Disappointed - All Talk & No Follow Through

I rarely leave poor reviews. However; I was so thoroughly taken in with a software I want to share my experience for future potential users. The customer service is great from the tech team- they get in touch with you quickly. However; I was often finding work arounds myself, or being advised work arounds instead of having issues resolved (example- The DPA/Non DPA issue- an excel spreadsheet can do this, yet a CRM cannot?) I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor- their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky. The product was oversold. For example; I was advised their 'merge docs' feature would allow me to bull data directly from the 'Overview', 'Work Histories' which later proved to be false. Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks. It's just a complete lack of regard, or care about individual customers once you've signed. There is no continuity of care & it's extremely disappointing for me as a customer, & their sales team who did a great job in the beginning.

Pros

- The ability to hashtag consultants, client contacts & candidates - The appearance is user friendly - The ability to customise individual views at the consultant level - The availability of training online - The ability to customise yourself without the help of the team.

Cons

- It's old & clunky with attempts to modernise its appearance & features. - The search uses boolean so consultants require training to know how to search, build lists & find candidates & contacts. EG, you write 'Bob' into search, & it won't appear but you'll add an asterisk & it will appear. If you had 'Bob Jane' in the first name, it also won't appear. - The filters don't work correctly. EG, we have 'DPA' & 'Non DPA' - BH did not have the ability to differentiate between the two using the filter, because they both said 'DPA'. We had to either change the terminology (which is industry standard in the medical field) or use the advanced search rather than the filters. - The updating of the custom fields is clunky & not intuitive. Adding in multiple job types was limited to 3 (i.e. salary, contract & temp - we have additional types)and each one required individual customizing (fair) which the played havoc if it didn't match up to the master file which overrode the other 3. EG, ALL custom fields were required on the master, and then you'll match up each in the individual job type as required. You'd then just include what was required in the individual job type. - The migration from our old CRM was poor. One Example- We ended up with thousands of files that were 'New South Wales' which got turned into 'New South Western Australiales. We were refused assistance in fixing this - It's slow to load - Clear your cache daily- or things will break - No ability to add locations.

Reasons for Choosing Bullhorn CRM

The sales rep was on point, the price was reasonable and it appeared to check all the boxes to grow my business.

September 2020

David from Experis

Company Size: 10,000+ employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

September 2020

Bullhorn ATS

Excellent, the product does what it says it should do and it you need help from the CSR team, it's minutes away!

Pros

Love the ease of use and intuitive aspects. If you are not a 'savvy' computer person but a good recruiter, this product will NOT stand in your way

Cons

I love all of it, I really don't have any complaints

Reasons for Choosing Bullhorn CRM

Price and usability