Cherwell Service Management vs Salesforce Sales Cloud

Cherwell Service Management has 153 reviews and a rating of 4.37 / 5 vs Salesforce Sales Cloud which has 15565 reviews and a rating of 4.36 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Cherwell Service Management

Salesforce Sales Cloud

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.37 / 5 (153)

4.36 / 5 (15,565)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

Last Review Written

November 2, 2020

March 3, 2021

Pros/Cons

Pros
Works as expected. Easy to configure and is very intuitive.
Very customizable, and no coding!! Easy to use

Cons
The software is lacking in visual design. It's functional but getting information to be readable and look good is very hard and takes quite a bit of work in the dashboard manager.
The UI is somewhat dated but still functional. Their web-based console (for technicians) has about 90% the functionality of the thick client.

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Pros
This software is so easy to use . I love it. Great functionality. The dashboard is always very attractive and simple
Beautiful interface and mostly very good price

Cons
not many, can be clunky but the pros definitely outweigh the little cons
The app is great, but the free version needs some work. I believe it is a beta version. It is great for uploading info on the go, but the free version tends to crash

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Pricing

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Product Demo & Screenshots

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24 Recommendations

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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