Cherwell Service Management vs Zendesk

Cherwell Service Management has 153 reviews and a rating of 4.37 / 5 vs Zendesk which has 2522 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Cherwell Service Management

Zendesk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.37 / 5 (153)

4.35 / 5 (2,522)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

Last Review Written

November 2, 2020

March 3, 2021

Pros/Cons

Pros
Works as expected. Easy to configure and is very intuitive.
Very customizable, and no coding!! Easy to use

Cons
The software is lacking in visual design. It's functional but getting information to be readable and look good is very hard and takes quite a bit of work in the dashboard manager.
The UI is somewhat dated but still functional. Their web-based console (for technicians) has about 90% the functionality of the thick client.

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Pros
The interface and side menus are great and the easy of use.
Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

Cons
The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.
Background workflow good but still not as flexible as others, Salesforce service cloud for example.

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Pricing

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2020

Advisor Recommendations

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2 Recommendations

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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