Chime Software

We like the redesign, but don't love that it isn't as easy to quickly view someone's smart plans.

Pros

I love that I can leave the office and leave my assistant with the ability to see all conversations and client history in order to pick up anywhere I leave off. Chime is great for seamless contact and helping to remember the details on everyone.

Cons

It would be great if to be able to sort lists of contacts by date added. The tags feature also does not seem incredibly helpful without the ability to view all tags at a glance when looking at a list view of the clients.

I would strongly recommend to anyone that is not competing with me.

Pros

Support and implementation are 2nd to none, my company and i could not be happier. We have been using the system for about 6 months and our follow up and overall customer service has increased 10 fold.

Cons

None yet, the team at Chime has answered or fulfilled any and all issues my team of 100 has thrown at them.

Pros

We've had 3 different CRMs before Chime, and once we got Chime it was a game changer. We love the ease of use it brings and highly recommend it to any real estate professional. We use it both for our realtor business and our investment business as well.

Pros:
- ease of use
- seamless sync from web portal to mobile
- customer service is top notch

Cons

I don't really see any cons with Chime at the moment. It is not the cheapest product out there, but in life you get what you pay for, and Chime is worth the payment.

I love Chime...they have every feature I want and more.

Pros

I love the ease of use and support is always responsive.Highly recommended all around. Our rep, is great!

Cons

Moving form another system is hard, but thats not on Chime. Original sales person didn't inform me of every cost (sub-domains), but that person is gone now. He was still pretty good...just didn't inform me.

Pros

I like the software. Ultimately, it’s user friendly. We still have some questions, but with anything Amazon, it’s followed by great customer service.

Cons

I wish there was some instructions videos that accompanied the onboarding of chime. Some parts are easy to follow - others not so much.

If you need something that will manage your contacts/relationships, send mass emails, and generate/manage leads, this is a great starting point.

Pros

Cost efficient and very intuitive. It has a clean UI with everything organized appropriately. Has all the main features you need in a CRM.

Cons

No transaction management feature of integration option to connect with an external software that provides transaction management.

Pros

Chime was easy to set up and integrate with my email, calendar, lead sources, transaction management, and more. I love the dashboard that shows New Leads, Opportunities, To-Do's, and Business Goals and let's me drill down into each one. It helps me manage tasks and stay on top of all my opportunities. It is affordable for our small team but has the robust features we will want/need as we grow. Customer support was easy to reach and very helpful.

Cons

I had a little trouble setting up the website integration to allow the property alerts, but I was able to work through it on my own.

Pros

Great interface. Very easy to incorporate into your everyday business. The drip campaign functionality works great.

Cons

Extremely poor customer service. If working within a team the admin recieves more features than the rest of the team.

Pros

Chime is always updating and adding on features. Overall the on boarding/ transition process was easy.

Cons

Some features our team is accustomed to from old programs aren't fully developed yet in Chime. Sometimes it take Chime support a while to get back to us and our questions aren't always answered exactly.

Chime is not well set up for a team. They are lacking many basic features. I would recommend for an individual agent, but not anyone running a team at this time. They have not built in any features that are needed for a team setup. I'm sure that it will come with time and it will get to a point that it runs well for a team.

If you can accept some growing pains along the way, get on board now. I'm sure pricing will go up at some point. They are constantly working to improve and it has a great foundation.

Pros

The system is very user friendly, it's quick and they are adding additional features. They have excellent pricing compared to alternatives.

Overall, I feel it is an excellent foundation and it will continue to improve. Overall, I'm happy with it so far.

Cons

There are a lot of glitches, errors in the system, problems with email templates, etc. They are all items I would associate with trying to grow quickly. Basically, growing pains. Their support is good and they address most. Some issues take multiple attempts to try and get it resolved.

There are also a lot of grammatical errors and poor formatting that make it into the released product that should never make it past a quaity review.

I believe with Chime's help I will kill it in 2018!!

Pros

Functionality, PRICE, customer service, able to customize website, smart drip campaigns call smart plan

Cons

Sometimes takes support a while to get back to you, NO direct line to call if you have questions....

Pros

The interface is very user friendly
The website looks quite modern
It only costs a month without marketing
The crm looks very nice.
The CRM has many insights into what clients are looking at

Cons

The CS was just okay. Sometimes they didn't respond quickly.
It cannot integrate with email servers other than Gmail and Outlook.

Pros

They were very helpful getting everything set up and it has been super helpful as my company and client base are growing.

Cons

There are a few categories that I wish it had that would be helpful. But for now I keep that information in the notes section but would like to have a place to keep it so that I don't have to scroll through the notes to find it.

I WOULD NOT HAVE FOUND THIS PRODUCT WITHOUT THE RECOMMENDATION OF SOFTWARE ADVICE

Pros

THE OUT OF THE BOX CRM FEATURES ARE ROBUST INCLUDING USER DEFINED EMAIL TEMPLATES AND ACTION PLANS

Cons

THE IMPLEMENTATION AND TECH SUPPORT VIA EMAIL CAN BE CHALLENGING. PHONE SUPPORT WOULD BE A NICE OPTION.

Pros

The interface is clean and streamlined. It makes it easy to find the contact(s) you are looking for and the app is a great sidekick to the CRM.

Cons

The biggest drawback is the lack of a dialer. I have used Mojo for a long time and having two separate CRMs became a hassle early on. I understand Chime is working on a dialer to compete with Mojo, and if it is anything like the CRM portion of their offering, it should be a good one.

Pros

Chime almost thinks of everything. Being apart of a team that is coming from several unpleasant experiences with other CRM/IDX website packages, Chime has been the most delicious breath of fresh air. The program is user friendly, connects all leads/clients to their Facebook accounts, and the offers support that is available is amazing. We are so happy with Chime and can't wait to have a longstanding relationship with them!