A good, simple to use tool with an excellent user Interface for shift-left of support.

Pros

Easy to use. You can create new articles using text, images and with the included video tool. The interface is clean and it is easy to navigate in the tool, both as a user as well as an administrator. There are also plugins available, such as creating articles directly from Word files etc.

Cons

Although there are a number of well working reports available (Power BI) there are still room for improvements. I have been informed that further development is ongoing.

With focus on knowledge

An easy product to use, always focusing on end user experience and the importance of Knowledge. We have use it for all our user to get "zero line support", reducing the amount of Service Requests and Incidents that never need to be.

Pros

Easy to use, very stable and alway developing

Cons

There is still room for improvement when it comes to the statistic/report part of the software.

ComAround review

It is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of article that you can use.

Pros

I really like that news is pushed through the system. You get a lot of articles from ComAround that is included so that you don´t have to write your own articles.

Cons

If you have done own articles you have to update them frequently. If you don´t you will have a huge amount of outdated articles.

A great way to share knowledge and save time for our users and support.

Information is available 24/7 easy to find and use.

Pros

Easy to use. The"start or linked pages" were we use e-mapps to structure our information to make it easy for our users to find information an link to more than one article.

Cons

It's hard to get detailed statistics. Would like to measure zero level support for each system hopefully it will be possible using tags in the near future.

Good uptime on websight, easy to manage

Easy for our users to find information and instructions at the same Place.

Pros

Easy to manage both in content and administering users and administrators. And the website has almost 100% uptime, which is very good.

Cons

Lacks a few features, like mouse over and better picture support, and the interface is a bit boring, so the user experience is a little bad.

Greate tool !!

Very helpfull both for endusers and IT staff. Easy to use. I've used it ever since 2005 at a number of companies.

Fast and easy to publish and edit articles once you are familiar with the system

One Place for the whole organization to gather all IT-related how-tos

Pros

Easy to intigrate instructions originally written in Microsoft documents. Picture formats and films also.

Cons

A new user must have a good training to understand the system and get started. Admins on different levels needs info about how to pick out data

A powerful solution for every company

It is wery easy to use with both free text search and category search. The guides are logically written and with a picture when it is needed.

Pros

Nice interface, easy to use, logically built.

Cons

Sometimes it updates slowly, but I think it is depending what browser you use and data transfer capacity.

ComAround - Electrolux support

Very intuitive tool to use for support consumers, Call Center and Service

Pros

Very easy to use and to implement and with only a limited training needed.

Cons

Missing a mobile app to use by logged in users

Walter Review

User friendly surface, easy to use, good tools for reviewing the number of visitors, high costs for adjusting colours of the usersurface to fullfill CI-requirements

Cons

The worst point is, that the user-password is not needed, to follow a shared link. This is regarded very critical from the point of view of the management.

Search for latest information

Extremely professional company and a very high customer service

Pros

That it is saving time in finding the right information

Cons

Not applicable for this solution from Comaround

Excellent Tool

ComAround has proven to be an invaluable asset within our organization. It is easy to use both for finding content and creating content. The ability to quickly import already developed content as well as easily create video "how to's" is excellent. The data component helps us to drive content creation and understand how customers value that content. The identification of "heroes" based on content creation and value helps to gamify and encourage the development of more content. Overall, ComAround has truly helped our organization capture and share knowledge about systems, tools, and processes across the entire organization.

Great help to deliver service quality

Great system addon to quickly gain knowledge where it is best used. Gives you an edge to add help to your staff as well as your customers, with quality.