Ratings & Reviews

Overall Rating

4.28 / 5 (3,726)

4.29 / 5 (24)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

June 1, 2020

March 3, 2020

Pros/Cons

  • Pros

  • Love this software. This is another easy to use Microsoft program. Interface is smooth, very user friendly.

  • We use this for our retail side and it does stuff I didn't even know should be done. Great product!!

  • Cons

  • Implementation is difficult and takes time, customisation is easy but requires great level of testing

  • The orientation takes some time to get used to, but otherwise its straightforward. also how the G/L was done wasn't the best

  • Pros

  • Love the ability to fine tune it to how we prefer to use it. Customer support is top notch. I also like the ease of data entry.

  • I like that they are always adding features but on a calculated time frame. Other CRMs I have used were always adding new features but still had glitches they never fixed. I love using Firepoint.

  • Cons

  • The front end could be a little better, but I hear that is coming very soon. Still generates leads and that is the bottom line for our team.

  • No "storage space" online so documents can't be saved.... Not everything can be customized. Besides that, great platform.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2019

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

7 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots