Been using eQuip! for nearly a year

One of the reasons we decided to purchase eQuip! was that we could use the system to accomplish three tasks - test asset management, capital depreciation tracking, and government property tracking. We liked that all three areas were addressed with their software. We didn't need a full CMMS and we are not doing work orders or other EAM tasks. So their service is more expensive than some of the simple asset management systems because it does a lot more. In some areas, it is overkill for tracking our test equipment, but we use it everyday and plan to continue doing so even when our annual agreements are completed.

Pros

eQuip! is highly customizable and allows for us to record a lot of information about our test assets and retrieve and organize the information quickly.

Cons

There was a rather steep learning curve and the security of a dedicated project manager to answer questions helped with that a lot. But that period ended probably sooner than I would have liked it to, and we were handed off to a helpdesk. The responses from the helpdesk have been effective, and there are lots of videos and tutorials on their website, but it definitely was a challenge to learn the system and to customize it to our needs.

System with great potential. . .

We are in the process of upgrading to the 2018 version of the eQuip system. The expectations are to realize an even greater positive impact on our inventory processes in the short and long terms. Using the eQuip system has allowed us to mature our inventory management processes.

Pros

- Training videos, especially those recently created, provide a great deal of needed information in order to understand the system's functionality. - The high level configuration options in the system for the client that provides greater opportunity for molding the system to meet the clients specific needs. For example reports and extracts. - Ease of use after, on many occasion, learning by trial and error how features work. - The support site as a centralize location for documents, articles, and training videos. - Staff in general - Flexibility to make updates online or in batch mode. - Many of the features have great potential but may need to be fully developed and communicated to the client. - Very robust system with great potential.

Cons

- Lack of full understanding for many of the features based on the documentation provided. In many instances, documentation (admin and user guides) contain snippets of information in a particular areas but not enough to understand fully. - Too much dependency on articles on the support site as opposed to information being included in the formal documentation - Not clear on the details concerning the application of existing workflows and when and why I would need to create a workflow - At times, reported issues can appear to be forgotten or the statuses not communicated. - Communication of the 2018 (Stingray) release was a concern. Initially we were told that the release would be available in November 2018. At this time, we are scheduled for the release in February 2019. It is not felt that the team at EISG understand the impact of upgrades on the client. Having to develop the needed test plans and scripts, Needing to understand the features and changes being introduced and having the supporting coherent documentation are critical. - Lack of release schedule for eQuip and eQuip Mobile. Makes it difficult for us to plan appropriately. - Concern with what appears to be the level of quality assurance with the system. For example many features are not fully tested.

Asset Management Review

Being able to track 8,500 assets is very beneficial.

Pros

We are a Department of Defense Contractor so the DD1149 feature is very beneficial. Being able to customize reports is also very helpful.

Cons

The auditing/inventorying workflows are terrible and do not work. As a DOD Contractor we are required to do annual inventories and it would be great if the software focused on improving the workflows. It would be nice to be able to use our $2,000 scanner to do inventories like other Department Stores.

Excellent

Pros

Being able to produce reports in a timely manner

Cons

There is honestly nothing I least like about this software

eQuip for me

Overall its done what I expected it to do as far as controlling my assets on a daily basis

Pros

It covers every aspect of Asset Management

Cons

Can be a little unfriendly when learning how to use the software. In time you can pretty much master the features though.

Principal Contracts Manager

I've been happy with the product. I need to use it more to get better with it.

Pros

The ease of use. The scanning capability. The upload feature for receipts (etc).

Cons

Reports have to be created/developed by eQuip when the vendor should be able to create what they want. Some of what we need to be mandatory is not in the system, and vice versa.