My daily life-line

Pros

Goldmine has a wealth of information on all my transactions with the customer. I can use the history notes to remind me of the last conversation I had, because I talk to so many people I don't recall each and every conversation. I would not be able to function without this software.

Cons

It would be nice if there were more searchable fields in the tabs sections.

Going from strength to strength

After 18 years it goes without saying that the overall experience has been better than just good! In this day age the sure volume of competing products makes it attractive to change but if you value quality and service above attractive discount deals etc. then it just makes sense to stay with Goldmine

Pros

I first used Goldmine nearly 18 years ago and often products with that level of longevity cease to remain relevant and at the cutting edge of their industry! Not the case with Goldmine, they have made the product better with age!

Cons

I used to have an issue when it came to support but in the last few years this has greatly improve d

Goldmine CRM - The truth

Each addition or change worked well, but there are always some little glitches that happen. Lucky, the support team at Goldmine (Frontrange - Ivanti) are excellent at what they do.

Pros

It was simple to use and the ability to customize to your specific needs.

Cons

The initial layout has pretty well remained the same. It would nice to have a fresh new look.

Goldmine Takes a Licking and Keeps on Ticking

Pros

Goldmine keeps our lead and customer database organized and accessible, almost 24/7/365 for close to 15 years. We're still running on Standard 6.7 server/client and cannot find a decent alternative to match it's capabilities. I like their licensing model, as there are no recurring monthlies, like SalesForce, and other cloud based CRM's. We have few issues with the email client. The WebImport is almost rock solid, once set up. Our initial database customization still models our business perfectly, with relatively few field additions. Understand that in 2001, there was nothing close in function or price. It is robust, and we have used around 25% of it's capabilities. It is wonderful software.

Cons

As others have said, their licensing, upgrading, and company support leave much to be desired. We run a 5 license office, that current only has two active seats. Any upgrades require purchasing a 5 seater, plus 5-seat annual maintenance plan. There are issues with synch, and with more modern web access, that are solvable at a relatively high add-on price. There is a significant learning curve (though once learned, it's a breeze) especially for administrators. Setting up user-defined fields and custom user screens is tedious, and takes much more than basic understanding of systems and data. Maintenance fees are excessive. Read the other comments.

Goldmine is the memory machine for our business

I begin and end every work day in Goldmine - it is the center of my business world. It is how I communicate with customers, keep notes pertaining to particular customers. It is where all email correspondence that I send out originates from. It is my go to daily.

Pros

We have many users and Goldmine keeps track of all of them, our calls, our email messages, their products, the serial numbers, a record of all that they purchased from us. Customer purchase dates or evaluation dates as well as if they are in contract or out of contract. We create groups when we need to send an email to customers in a certain location to attract attendees when we visit the state for conventions or association meetings.

Cons

We have had e-mail trouble over the years and not everything is easy to understand but over time you pick things up that make the program more and more valuable everyday.