




Contact management





Supported Operating System(s):
Unix, Windows 8, Windows 10About GoldMine Premium Edition
Goldmine Premium CRM is a comprehensive customer relationship management software that is used by organizations of all sizes to manage the sales pipeline, marketing programs and deliver customer support.
Goldmine Premium Edition has a database system that is available at several tiered levels, each developed to fit organization based on size and usage. The Enterprise edition provides sales, marketing and customer support tools built on the .NET framework. Email integration allows you to track interactions with prospects directly from your email with no data input.
Goldmine Premium Edition offers sales automation, help desk, call center and CTI applications on a stand-alone basis. Businesses with more demanding software requirements can also supplement...
Contact management
Supported Operating System(s):
Unix, Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
3.5
Value for money
3.5
Customer support
3.5
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
September 2018
Amy from Shop Floor Automations, Inc.
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
September 2018
My daily life-line
Pros
Goldmine has a wealth of information on all my transactions with the customer. I can use the history notes to remind me of the last conversation I had, because I talk to so many people I don't recall each and every conversation. I would not be able to function without this software.
Cons
It would be nice if there were more searchable fields in the tabs sections.
September 2019
Stephen from GreenLine
Company Size: 2-10 employees
Industry: E-Learning
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
September 2019
Going from strength to strength
After 18 years it goes without saying that the overall experience has been better than just good! In this day age the sure volume of competing products makes it attractive to change but if you value quality and service above attractive discount deals etc. then it just makes sense to stay with Goldmine
Pros
I first used Goldmine nearly 18 years ago and often products with that level of longevity cease to remain relevant and at the cutting edge of their industry! Not the case with Goldmine, they have made the product better with age!
Cons
I used to have an issue when it came to support but in the last few years this has greatly improve d
Reasons for Choosing GoldMine Premium Edition
Initially cost but the platform is so user friendly I found myself relying on it more and more
December 2020
William from Cansel International
Company Size: 2-10 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Goldmine CRM - The truth
Each addition or change worked well, but there are always some little glitches that happen. Lucky, the support team at Goldmine (Frontrange - Ivanti) are excellent at what they do.
Pros
It was simple to use and the ability to customize to your specific needs.
Cons
The initial layout has pretty well remained the same. It would nice to have a fresh new look.
Reasons for Choosing GoldMine Premium Edition
Pricing, support and continuity.
Reasons for Switching to GoldMine Premium Edition
Had more options, easier to use and much more customization.
February 2016
Marc from Resort Opportunities(tm)
Time Used: More than 2 years
Ease-of-use
2.5
Customer support
1.5
Functionality
4.5
February 2016
Goldmine Takes a Licking and Keeps on Ticking
Pros
Goldmine keeps our lead and customer database organized and accessible, almost 24/7/365 for close to 15 years. We're still running on Standard 6.7 server/client and cannot find a decent alternative to match it's capabilities. I like their licensing model, as there are no recurring monthlies, like SalesForce, and other cloud based CRM's. We have few issues with the email client. The WebImport is almost rock solid, once set up. Our initial database customization still models our business perfectly, with relatively few field additions. Understand that in 2001, there was nothing close in function or price. It is robust, and we have used around 25% of it's capabilities. It is wonderful software.
Cons
As others have said, their licensing, upgrading, and company support leave much to be desired. We run a 5 license office, that current only has two active seats. Any upgrades require purchasing a 5 seater, plus 5-seat annual maintenance plan. There are issues with synch, and with more modern web access, that are solvable at a relatively high add-on price. There is a significant learning curve (though once learned, it's a breeze) especially for administrators. Setting up user-defined fields and custom user screens is tedious, and takes much more than basic understanding of systems and data. Maintenance fees are excessive. Read the other comments.
October 2020
Adria from AudioScribe
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
October 2020
Goldmine is the memory machine for our business
I begin and end every work day in Goldmine - it is the center of my business world. It is how I communicate with customers, keep notes pertaining to particular customers. It is where all email correspondence that I send out originates from. It is my go to daily.
Pros
We have many users and Goldmine keeps track of all of them, our calls, our email messages, their products, the serial numbers, a record of all that they purchased from us. Customer purchase dates or evaluation dates as well as if they are in contract or out of contract. We create groups when we need to send an email to customers in a certain location to attract attendees when we visit the state for conventions or association meetings.
Cons
We have had e-mail trouble over the years and not everything is easy to understand but over time you pick things up that make the program more and more valuable everyday.
Reasons for Choosing GoldMine Premium Edition
the features that GoldMine Premium assists me is keeping track of what we do with what customers thereby creating a history for each and every one of our customers and what we have accomplished with and for them. I really like that.
Reasons for Switching to GoldMine Premium Edition
Our in-house program was not feature rich and did not suffice.