Overall rating
4.50 / 5 stars
Help Desk Premier Software
2 reviews [ 4.50 / 5 ]
Help Desk Premier by BrightBox Solutions is a hybrid service desk platform. It includes ticket and knowledgebase management, escalation policies and asset and change inventory and tracking tools. While this solution is designed to provide these services out of the box, it also allows for both basic and advanced customization.
Help Desk Premier features workflow management, with an emphasis on trackability and customer communication. Its ticket handling system can keep customers, technicians and all other stakeholders (such as management) informed and apprised as each individual ticket moves towards resolution. Customers can receive timely updates, and management can track performance on a case-by-case or departmental basis.
Help Desk Premier is available for on-premise installation or as a hosted cloud service and comes in Professional, Enterprise and Build Your Own editions.
Active directory
Change request
Email conversion
Escalation
Knowledgebase
Ticketing
Supported Operating System(s):
2 Reviews of Help Desk Premier
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Showing 1 - 2 of 2 reviews
July 2017
patrick from redefined technologies
Company Size: 2-10 employees
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
3 of 5
July 2017
Help Desk needs no help
Pros
That its cloud based and I can access it anywhere. Customers can just go online and to our website making it easier to use.
Cons
It would be very handy if the user could set custom folders and fields for specific or non specific jobs.
April 2013
Christina from Impact Consulting Solutions, Inc.
Review Source: Capterra
Ease-of-use
5 of 5
Customer support
5 of 5
April 2013
Help Desk Premier
I would highly recommend this product.
Pros
The application had all the features I needed at a very budget friendly price. It is very easy to navigate and train new technicians on. The combination of the views and escalation features let us set up simple and complicated rules easily.
Cons
We had to enter our assets manually due to there not being an automated inventory module with the product.