User interface
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8About HP Service Manager
HPE Service Manager is a cloud-based help desk management solution that helps businesses handle change and incident management. It is also available for on-premise deployment. Key features include IT processes (incident, problem, change, request and knowledge management) consolidation, Big data intelligence, automated change management and more.
HPE Service Manager uses codeless configuration to streamline customization and manage future upgrades. Users can also access service desk functions like knowledge search, self-ticketing and collaboration remotely via mobile devices. The solution also provides a self-service portal for managing service-desk load and allows users to customize or build their own IT process workflows.
HPE Service Manager offers s...
4 Reviews of HP Service Manager
Overall rating
4.50 / 5 stars
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February 2018
Luz from Ahh Dental PC
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Great solution
Pros
Every thing is automated. It guides you through the processes of getting your problems resolved for all your HP products.
May 2017
Ben from Eleonore Rocks Foundation
Company Size: 10,000+ employees
Industry: Insurance
Time Used: Less than 2 years
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
May 2017
A user friendly way to create service tickets
Pros
Since we switched to service manager, I'm much more comfortable entering tickets online instead of calling help desk. The customization the tool allows gave use exactly what we needed in terms of detail entry.
Cons
It is not very fast to open, but it could very well be our server, but the prior tool was a good bit faster to open, to commit rows to the database, etc.
April 2018
Anonymous
Verified Reviewer
Company Size: 1,001-5,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
3.0
April 2018
Makes job done quickly!
I was involved in Incident management process, and we used HPSM to track and assign tickets within support teams.
Pros
HPSM is software which you can start using after 30 minutes introduction, and use most of it's features if you are familiar with IT. I would say that this is my, so far, favourite software for incident management.
Cons
Searching through service catalog was the worst part, but I am not sure if it was because of software or categorization within company.
March 2018
Bruce from R&B services
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Well, I cant think of anything negative to say!
Pros
This program is as good as it gets. Some programs take time to get adjusted to, but this one was self explanatory.
Cons
There was honestly not one single feature that I had a hard time attempting to understand. sorry that I cant give you any bad news