Infor Epiphany is cloud-based customer engagement solution. It caters to a range of industries like banking, hospitality, retail, media, and telecommunications.
Epiphany is Infor’s core CRM product and within marketing and sales automation, customer service, interaction intelligence, customer analytics and social CRM. The solution offers a campaign management tool that allow users to plan, monitor and execute marketing campaigns. Users can analyze customer data and design strategies.
Infor offers an interaction advisor that helps users to manage customer interactions across different departments and channels. Orbis, Infor’s Marketing Resource Management tool, offers features like digital asset management, project management, budget cost and tracking, and capacity planning. When combined with Epiphany, users can leverage these tools to manage communication, shorten sales cycles, increase efficiency, and customer experience.
Support is available via phone and other online resources.