Supported Operating System(s):Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8
About Jive-x for Customer Support
Jive-x for Customer Support is a cloud-based customer support solution that enables organizations to deflect calls and reduce call escalations. The solution has a built-in search engine optimization (SEO) feature that automatically improves content posted by users for search engines and pulls in additional clients via organic searches. Its gamification module creates badges, tailored missions that drive desired behaviors and enhances user enthusiasm. Additionally, the software allows for content creation in multiple formats such as documents, uploaded files, video, blogs and more.
Jive-x for Customer Support’s analytics feature tracks user activity and provides measurable feedback. The “Community Health Reports” feature share quantitative an...
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