Kombea’s ExactCall is a CRM plug-in that can be deployed on existing systems and helps companies bring their call centers up to compliance.
ExactCall helps call center agents deliver information while following compliance policies with the help of pre-recorded audio files. The audio files are centrally recorded and controlled by the company, so the information an agent gives out is always updated at the right time. These audio files are enforced, so the information is read out to the customer by the interactive voice response (IVR) system before the agent can proceed to the next step.
Pre-recorded audio files also deliver various information that can be missed by agents, such as legal disclosures and spelling corrections. The audio file is only interrupted once the customer speaks in between to include or change any information.