kvCORE vs Zendesk

the hashtag feature is great, but can get messy quickly if you dont catalog everything from the get go.

It is a bit overwhelming, the program can do a lot, and it can be easy to get bogged down with everything it has to offer. Like anything else it just takes some time getting used to.

The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

Background workflow good but still not as flexible as others, Salesforce service cloud for example.