kvCORE vs Zendesk

kvCORE has 258 reviews and a rating of 4.53 / 5 vs Zendesk which has 2522 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.53 / 5 (258)

4.35 / 5 (2,522)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 13, 2020

March 3, 2021

Pros/Cons

  • Pros

  • This software enabled me to keep in touch with my clients very easily. The setup is smooth and gets you going quickly.

  • I love that its user friendly and hold you accountable.

  • Cons

  • the hashtag feature is great, but can get messy quickly if you dont catalog everything from the get go.

  • It is a bit overwhelming, the program can do a lot, and it can be easy to get bogged down with everything it has to offer. Like anything else it just takes some time getting used to.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2020

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

2 Recommendations

2 Recommendations

Downloads and related articles

Pricing Guide

2020 CRM Software Pricing Guide

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  • Pricing models & ranges

  • Unexpected costs

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux