About ProProfs Chat

ProProfs Chat is a cloud-based live chat solution that enables businesses to connect with their customers in real time. Users can integrate live support chat with their website, enabling them to resolve queries instantly, deal with multiple customers at the same time and track visitor behavior on the website.

ProProfs Chat also helps support operators with the use of canned responses and the ability to provide answers to customer queries anytime, anywhere. The live chat tool also provides detailed performance and chat rating reports.

ProProfs offers functionality for building customer loyalty programs, running chat-based campaigns, offering customer support and tracking engagements. It allows for rules-based chat distribution and customization of the ...


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Supported Operating System(s):

Web browser (OS agnostic)

46 Reviews of ProProfs Chat

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(36)

36

4 stars

(9)

9

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 46 results

May 2015

Preethi

Verified Reviewer

Industry: Information Technology and Services

Time Used: Free Trial

Review Source: GetApp


May 2015

Affordable and highly valued Service

It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.

Pros

The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.

Cons

The extended functionality provided need extensive time frame to explore

Response from ProProfs

Replied October 2019

Thank you for sharing your review.

July 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

Advanced chat tool, rather for small companies

Pros

They provide a purchase history of the client we are chatting with – this helps in personalized conversation with him/her. You can see the activity of your customer while he/she is exploring your website – thanks to this feature you can initiate a conversation with your potential customer and help him/her in the purchasing process. You get all analytics you need to see how operators of your chats are performing. I like the feature that allows me to take over a chat conversation if it is necessary – sometimes the customer's case can be complicated and the novice operator may not have enough knowledge to solve it.

Cons

I didn't find anything that I didn't like.

December 2020

Toma from Roombuddy

Verified Reviewer

Company Size: 1 employee

Industry: Real Estate

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Helps us Predict Customer Response

Satisfied with the overall experience with this product as it helps us every day to reach out to our site visitors everyday. Would recommend brands to give it a try.

Pros

I’m sure that predicting customer response may be common in a lot of live chat solutions today. But this tool helps us understand the customer mindset faster and enables my agents to come up with a solution faster.

Cons

I’m not sure if there is something I can point out as what I least like about this software. So far the experience has been really good.

Response from ProProfs

Replied December 2020

Thanks for sharing your review on ProProfs Chat.

June 2017

Monica from Quodos Digital

Company Size: 51-200 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2017

Best live chat tool I've worked on!

Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me!

Pros

As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business! Simple, easy to use and no complications!

July 2020

Anji from Tvisha Technologies

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Helps You Market Better on Website

The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools.

Pros

I like there is this Announcement feature available. It helps us strategize how we should market our latest sales or product updates to customers visiting our website.

Cons

Haven’t found one so far in our use of the software for the past 11 months.