LiveChat Software


 

LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can communicate with the agents via a chat window.

Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms. Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chat box by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers.

LiveChat is a customizable solution, allowing users to add different themes and colors to their chat windows. It offers customer support via chat, email and phone.

 

LiveChat - Dashboard
 
  • LiveChat - Dashboard
    Dashboard
  • LiveChat - Customize chat windows
    Customize chat windows
  • LiveChat - Chats
    Chats
  • LiveChat - Reports
    Reports
  • LiveChat - Visitors list
    Visitors list
  • LiveChat - Applications
    Applications
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

554 Reviews of LiveChat

 

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Software Advice Reviews (29)
More Reviews (525)

Showing 1-20 of 29

Emmanueliza from Suyen Corporation
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Reliable software for me

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This integrated chat and help desk platform for my clients here and abroad. This really works great for me. Very easy to use

Cons

I have no issues with this so far

Review Source
 
 

Jake from CIE Tours International
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Business to Customer Communication - Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Live Chat is a great tool that lets you connect users to agents via a chat system. It's easy to integrate and allows agents to connect with several customers at once.

Cons

Can sometimes take a while to load. Has some issues with its Mobile application. Still has a few bugs that need to be Ironed out.

Review Source
 
 

Paul from Gulf Coast Men's Health
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Perfect Way to Instantly Talk to Your Customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

LiveChat is a great way to help customers in realtime making you very accesible to customers helping to grow your business and client base. Definitely a great tool for any small business.

Pros

Having looked at many Chat programs we found the best was LiveChat. You don't have to be at your computer all day waiting to see if a chat is coming in because with LiveChat you can download the app and chat with your customers on the go. Utilizing and setting up the chat is very simple and easy to use. You can do it yourself if you have some knowledge of setting up your website or you can have your webhost do it for you by simply dropping in a simple code. You will be up and running in minutes. You can customize your logo if you wish and it is easy to communicate. Adds the touch of helping customers out if they need direction or information.

Cons

There are a couple of cons that we have run into with LiveChat. Recently this problem has been better but from time to time you will not get instant notification if you are relying on the app to use for chatting. The only downside is if the delay is too long you may miss the opportunity to chat with the customer. The other issue we have seen is that the customer can leave a message but you don't really get notification all the time if a message was left so you are on your own to make sure to check for a message.

Review Source
 
 

Brian from My Solution Advocate
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

LiveChat truly is a great communication tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Why call? Just click live chat !

Pros

Very responsive. Connects user and business on website. Does what it says it does. Simple and to the point.

Cons

No cons. It was and is a great idea that saves you unneeded phone time and helps customers make decisions if they need you.

Review Source
 
 

Teresa Herbic from Author, Contract Writer
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

LiveChat is an Excellent Tool for Real-Time Answers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product for exceptional customer service leadership!

Pros

LiveChat is an excellent tool for real-time answers for customers. Often, phone and Internet connections and Q&A take long periods to cover answers. With LiveChat, you can offer customers the ability to determine real-time answers and resolve any and all customer conflict. This enables customer success and loyalty, thus better bottom line profitability.

Cons

None, except you need to have this system staffed well and regularly when the service is available. Thank you!

Review Source
 
 

Dealdiane from NetPotential
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A great addition to an eCommerce site

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Live chats are my goto medium when I need support for something from a website and LiveChat does a great job at it. Setting it up is a breeze as well even for non-developers.

Cons

I don't have any issues with this but then again we only use this for basic stuff. Would be nice to have an out of the box chatbot integration though.

Review Source
 
 

zubair khan from comsats university
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Vary efficient and most smart software many older friends that i can contact thought that love this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the live chat software and when I am free for some time, I can use the software mostly.

Pros

Live chat software is very smart chat software which everyone can chat free and every time and contact with to their older friends and other.

Cons

Have no major problem in that software but in the designing, the color scheme in the main activity could not like it.

Review Source
 
 

Misty from Dixie Plastering, Inc.
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Live chat works for small business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Live Chat is an effective tool allowing for businesses to talk to clients and prospective clients.

Cons

Live chat works as it's meant to without fanfare, but simple - especially for a program such as this, is probably for the best.

Review Source
 
 

Gari from One Stop Cooling and Heating
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Easy & Reliable Addition For Our Employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software has made it extremely easy for our employees to ask quick questions to management or other employees without having to waste time by getting up and walking to them or calling them at their desk. A lot of questions are quick with simple answers and you gain time back during the day with this software.

Cons

So far we haven't had any complaints with this software and everyone who uses it is extremely happy with how quick they can get an answer back.

Review Source
 
 

Fraser from Ideagen PLC
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Worth the investment for a well-designed helpdesk tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- it is easy to use and has a very simple layout
- very easy to set up with minimal technical knowledge required
- tracking information and analytics are nice and visual

Cons

- more expensive, but in my opinion it is worth the extra money and will save you time in the long run

Review Source
 
 

James from Technology intelligence Agency
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Apps for everyone!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love LiveChat. The availability of the apps that span across different operating systems is a huge bonus and was what initially drew us to the program. Our customers love the program going from chat to form, as they can contact us when we are not available to answer a chat. While the price is a little higher than other live chat clients, this one is worth the price because of the use by multiple agents on a single license. This sold us on the program, and we will continue to use it until it is no longer supported. It’s definitely worth it.

Pros

Apps. Many other live chat options do not include apps, especially not ones that work across both Android, Apple, Mac, and PC. It’s handy in case you are not in front of a computer or have to go from a Mac to a PC, then you have access on both. The fact that multiple agents can use the program (though only one at a time per license!) is very important. Many other live chat programs allow only one per person. This adds up quickly when you have more than one agent. The ability to change the website widget from a chat to a form is great on weekends or after business hours. This allows customers to be able to contact you without having to wait for business hours.

Cons

The only slight con is the cost of the product, but this is offset by the ability for multiple agents to use one license, as long as only one is logged on at a time. To do the same with other programs, you would have to purchase more than one license. So, the cost is justified, but there is still the initial sticker-shock. If the price were a little bit lower, we would be able to purchase two licenses and have two people on at the same time. However, the ability to have more than one person use the license makes it seem like we have loads of agents on at the same time. We did experience one or two bugs, but the tech support was able to fix them quickly so that we were back online within minutes.

Review Source
 
 

Joshua from Education
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

LiveChat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is incredibly easy to contact customers and get in contact with them quickly. Fast load windows as well

Cons

I have no complaints about this product at all. This product works exceptionally well and did everything I needed it to.

Review Source
 
 

Brian from Kelly Services
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

The leader in online chat / support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

There is a reason why many large companies use LiveChat. It is easy to use, on both the user side as well as the admin side. It is also easy to install on your website. This allows instant answers, which seems to be the way most people like contacting support now.

Cons

I'd like to see a bigger text box, to allow more text initial text. Sometimes there is not enough room when trying to be specific with the issue you are having.

Review Source
 
 

gretchen from Siganture smiles
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

live chat is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

very helpful

Pros

Really helps when you need to ask a question or get information right away, is convenient rather then calling on the phone and being on hold.

Cons

not all the answers are 100% understandable, but other than that it is great at getting back to your questions quick.

Review Source
 
 

Felix from corporación Estelio
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

An interactive window with your customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Definitely, it is a very effective tool for communication between the client and the business. Its quick and simple configuration is an added value .. you can measure almost that in saw the stories of the user and agent, there is with the reports section that shows the number of days you have had chats, chat satisfaction scores, number in queue and the results of the surveys. With this data you can make a good marketing ... the best use of this tool are the instantaneous answers (this provides security & confidence to the user) this definitely increases the productivity (sales) of any company

Cons

I do not have negative comments, it is a specific tool, for a specific use and a specific result (Communication, attention and growth)

Review Source
 
 

Colleen from Guaranteed Rate
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2018

June 2018

EZ

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What a great tool for businesses and consumers. People do not want to pick up the phone to get help - so much easier to have a LiveChat!

Cons

The product could be a little more intuitive and respond faster. From both ends it can feel a little slow.

Review Source
 
 

JENNIFER from OSNC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like the product and its supper easy and convenient when you need to talk to someone and you don't have time to sit on the phone!

Cons

The only thing I can say about this is that sometimes it wont load or us unavailable but than that its is awesome.

Review Source
 
 

susan from Linkasink
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

LiveChat gives customers instant help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great option to add to your website.

Pros

Live chat gives your customers instant help on websites, customers enjoy the fact they don't have to wait for an email reply and no need to call.

Cons

Some times connection will fail or takes a while to connect to an agent. sometimes slow connection.

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

LiveChat - Great Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to use for the laymen
Integrates to any site easily
Easy to use Knowledge Base
Easy to upload files
Easy to push files to customer
and more

Cons

This is a terrific software. I highly recommend it. No downside that I can see at all. Very professional looking.

Review Source
 
 

Bruce from R&B services
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

what can i say

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I can definetly get a better response than in than emails and also returning phone calls. very good

Cons

How can you complain or have something to say about an app that truly makes your life easier. beats me

Review Source
 
 
 
Showing 1-20 of 525

Tamara from Tamara Singleton md inc
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

EASY

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Just fine and better than waiting on hold on a telephone

Pros

easy and you can use it without thinking about it

Cons

sometimes it is better communication to talk to someone

Review Source: Capterra
 

Varinder from Tangoe
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Great features and very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.

Cons

It needs to have direct integration with Pardot

Review Source: Capterra
 


December 2018

December 2018

The best chat agent, hands-down!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We've tried a handful of live chat plug-ins and have finally found a home. Dealing with the customer service of others was painful and we wouldn't receive answers for 24 hrs. With LiveChat, You can expect next to immediate support and solutions from the first request!

Cons

There's nothing I like least about it. I just wish I found it sooner!

Review Source: Capterra
 

Stephanie from YWCA
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

The BEST Live Chat Option

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

By far my favorite Live Chat option when I need to talk to anyone in Customer Service. Fast response, never crashes, easily save transcripts of conversations.

Cons

That not all companies use this Live Chat software.

Review Source: Capterra
 

Dawn from Centra Partners
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Great way to get help without all the red tape and waiting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love this product. So many companies use it.

Cons

I feel like the people on the other end of the chat should have more abilities to solve problems. That's not really the programs fault, but the companies that utilize it

Review Source: Capterra
 


December 2018

December 2018

Good Enough

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It works. It's stable and dependable.

Cons

It's just good enough. There is nothing flashy or cutting edge. It's just a good product that works. Doesn't push the envelope.

Review Source: Capterra
 

Michele from DLP
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Very easy to use and discrete

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been a time saver and very convenient rather than sitting on hold.

Pros

Love that with a quick click of a button I can reach someone to troubleshoot an issue or just to ask a question and not have to be on hold forever. In some cases I have found they can email your conversation as well.

Cons

Nothing, I have had a great experience every time.

Review Source: Capterra
 

Justin from Sportdecals
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

It does what it says it does - LiveChat... and then some more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use - we were up and running on multiple platforms within minutes.
Loads of features - from basic chat to a reporting dashboard, it's feature rich.
Uptime - So far reliability has been in the at least if not better than 98% uptime.
Responsive support - relatively quick response to inquiries compared to > 24 hours for some companies.

Cons

Occasional hiccups in service seem to take more time to resolve than we would like (> 1 hour down)

Review Source: Capterra
 


December 2018

December 2018

Great chat software integrates with Shopify

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like how well it integrates with shopify. They have a great mobile app too.

Cons

I have not found anything I particularly dislike about LiveChat

Review Source: Capterra
 

Antony from Geolabs Solutions Company Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great Software for Communication with the Customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience with LiveChat is great and incredible. It is a tool that we rely on for communication purposes. I like using it because it has great features.

Pros

I like using LiveChat because it has a user-friendly interface that is easy to understand. The software facilitates effective communication between our customer care team and the clients. We will continue using it because it is absolutely affordable. Unlike other communication tools, LiveChat is easy to use.

Cons

Nothing puts me off about LiveChat. It is a great tool that I can even recommend to other people. No cons.

Review Source: Capterra
 

Eric from DreamCloud
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

LiveChat Is a Great Solution for a New Business but not larger Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, this is a fantastic tool for a new business. It's easy to use, simple to set up and easy to administer. However, it doesn't have enough features and integrations to help with a rapidly growing business.

Pros

- Easy to use
- Has great feature to show what the customer is typing.
- Easy to configure and set up.
- Adding users is simple.
- Has an API and integrations

Cons

- Doesn't provide Multibrand support/customization.
- API pulls limit the amount you can pull
- Zendesk integration requires manual creation of tickets. Can not create new tickets for each automatically.
- Support team is hit or miss with its assistance.

Review Source: Capterra
 

Reno from Xwork Digital Agency
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Best Virtual Assistant for your Site!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Live Chat virtual assistant is an invaluable tool for those looking for an instant, anytime and anywhere “connection” between site owner and the customers.

Cons

Previously the iOS app was not updated to iPhone X screen resolution but this has been fixed in the latest update. So no complains, really!

Review Source: Capterra

  Response: LiveChat Software, LiveChat, Inc.

Date: December 2018

December 2018

 

Hi Reno,

Thank you and really happy you like using LiveChat, we do our best to make it even better, every day!

If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users:
https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post 

Cheers,
LiveChat team

 

Mark from Boot It Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Works Great on Wordpress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good. I tried a bunch of support tools on my website and value for money vs functionality LiveChat has been the best.

Pros

It is very easy to set up on wordpress. Nice and affordable and they are constantly adding new features. I like the live chat support which helped me get everything established in the beginning. The app is great for replying on the fly when I'm out of office.

Cons

I would like to be able to reply immediately to archived contacts rather than having to create a ticket. Auto ticket creation would be great.

Review Source: Capterra

  Response: LiveChat Software, LiveChat, Inc.

Date: December 2018

December 2018

 

Hi Mark,

Thank you and really happy you like using LiveChat, we do our best to make it even better, every day!

If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users:
https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post 

Cheers,
LiveChat team

 


December 2018

December 2018

Gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

It's good

Pros

Ability to communicate with people on my website, and have the ability to use it on mobile and desktop.

Cons

I want to turn off the messenger on some pages, not have it show up AT ALL but I am unable to do that right now.

Review Source: Capterra
 


December 2018

December 2018

Spell Check

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good, easy to use - could add a few more functionalities tot are it to the next level.

Pros

Ease of use and interface. Easy to contact support and always on-hand to help.

Cons

the lack of spell check when speaking to customers and it's sometimes slow to transfer chats. I think it's also easy to miss in-coming chats

Review Source: Capterra
 


December 2018

December 2018

Good service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It made us realise the information that the website doesn't easily offer. Repeat questions are a good way of realising your weak points

Pros

There user interface is really intuitive and easy to use

Cons

The pricing structure means that having multiple operators using the service will cost a lot more money

Review Source: Capterra
 

Julie from Bill Howe Plumbing, Heating & Air
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

User Friendly, for customers and company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Live chat has provided a great tool for customers wanting to connect with us without having to call in. Live chat also allows for messages so customers do not have to wait for our open hours of operation.

Pros

Live chat is customizable to our brand and easy to use for our operators and our customers.

Cons

I woudl love a text message option and more functionality on the mobile app.

Review Source: Capterra

  Response: LiveChat Software, LiveChat, Inc.

Date: December 2018

December 2018

 

Hi Julie,

Thank you and really happy you like using LiveChat, we do our best to make it even better, every day!

If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users:
https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post 

Cheers,
LiveChat team

 

Leah from ExtremeTerrain
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Giving customers real, live help on demand. Can't beat that.

Pros

Have been using LiveChat for a while now. Finding it very intuitive and best of all I like the feedback I get from my customers who appreciate good old fashioned customer service!

Cons

Small glitches like anything but mostly fine.

Review Source: Capterra
 

Janelle from Front Office Rocks
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Exceptional Chat Feature for our Site

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to help our clients in real time on their time. Our offices are very busy with patients and when they take the time to reach out to us, it's great that we can help them immediately.

Pros

Ease of use and access for our clients to reach us in real time

Cons

Nothing really except when a client ends a chat before I can finish my thank you ;-)

Review Source: Capterra

  Response: LiveChat Software, LiveChat, Inc.

Date: December 2018

December 2018

 

Hi Janelle,

Thank you and really happy you like using LiveChat, we do our best to make it even better, every day!

If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users:
https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post 

Cheers,
LiveChat team

 

Jeremy from BeyondHealthy.ca
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

One of the best if not the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good and couldn’t run our business without it, look forward to future improvements.

Pros

Excellent feature set and customization especially on the desktop app. Works great with woocommerce.

Cons

Mobile app support has been a little flaky with login issues for almost a year. Seems latest update to the iOS app has mostly fixed this but still some lingering issues. So many more features could be added to the app as well. Also don’t like that you have to be on upper tiers to have a simple feature like hours available. We often forget to close the app down and have customers trying to reach us off hours.

Review Source: Capterra

  Response: LiveChat Software, LiveChat, Inc.

Date: December 2018

December 2018

 

Hi Jeremy,

Thank you and really happy you like using LiveChat, we do our best to make it even better, every day!

If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users:
https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post 

Cheers,
LiveChat team