Logicbox Software

Overall this system is incredible for our business. It saves so much time and provides so many resources. There are things they could do to make it more user-friendly, but we are happy with it.

Pros

Logicbox is customized for our specific needs in our field. We are able to provide customers with resources right away.

Cons

The software is not super customizable. We can only upload 3 pictures per page and then have to open another page to upload more pictures. It would save lots of time if we could just pick all the pictures for each job at once.

Product is good but response is slow may be they might have busy in other technical work.

Pros

Complete hosting solution to start a new hosting reseller program to boast sales.

Cons

Support is bit slow as didnt received a price qoute after 10 days.

Makes our job possible with less demands on the office

Pros

I love the portability of the software across multiple platforms. I can use it on my tablet, phone, and laptop.

Cons

For our business we input pictures for our customers and we have to upload each picture individually then only 3 per page. To put in 15 pictures takes at least 5 minutes, which seems crazy.

We have a good working relationship with LogicBox and although we had challenges as we designed our platform, it came out in a way that is easy to use and navigate and fits the needs of our business very well. I would recommend them to anyone looking for a customized CRM experience.

User friendly, fairly easy to get up and running, unsure about value for the dollar as I am not involved in that end of the process. Still learning details on how to run specific reports, however the data is there to retrieve.

Pros

Easy of access to each transaction and list of total transactions

Cons

Some fundamental entries still need to be cleaned up, for instance, while entering a transaction and the vendor or client has not been entered previously, one must delete the transaction, go into the system and pre-enter the vendor/client information, then go back and enter the transaction. There should be a way to enter the client/vendor during the 'deal entry' process.

Advice to Others

Upon entering a new deal with an existing client, the complete client info should pop up automatically. Currently, the address populates, however the client contact info does not. I request this revision be addressed.

I am currently using the product to search for historical information. It is very simple to do a search, and I have been able to find various information with ease. I cannot rate Value for Money or Customer Support as I have no information/experience there.

Pros

I like the wide variety of filters available to narrow a search. The export to Excel option could also be very useful for our department processes.

Cons

If I click on a tab, it is either very slow or I have to click multiple times to get the program to respond.

I also don't like that if I open a record(lets say a specific schedule after I've done a search on a customer), and I hit the back arrow, it won't go back to my search. It's goes back to whatever tab I am under, typically the "Commenced" tab.

Advice to Others

We do rewrites to schedules. If there is a way to link those schedules together, maybe a parent/child type association, it would be helpful in getting a complete picture of the deal.

We have had a phenomenal experience with the team at LogicBox. They really listen and understand your needs and requirements for doing business in a rapid paced customer service environment.

Pros

The software is easy to use and very customizable. The team has a very positive, can-do attitude which is hard to find these days.

Cons

There is nothing that we did not like about the software.

I've used Logicbox over the last three years as a means to organize and track sales. The system is simple, easy to use, and leaves little to be desired.

Cons

Inability to customize settings. Inability to upload multiple files at a time.

I am new user to Logicbox. So far the times that I have used it have been very easy to use and I have no complaints.

We have enjoyed our relationship with Logicbox from the very beginning. The response time and communication on requests is very good. The folks at LogicBox try hard to understand our business and how we go about it so that product development is better focused. We never hesitate to recommend LogicBox to anyone when discussing CRM.

The software works great to track our front end business. We use it to track new credit applications.

Pros

The ease of use. It is easy to enter a new deal and it is easy to push information to the next person who needs to review the new lease schedule

Cons

I like the software and have nothing negative to say about it. They have customized it to our company to make it user friendly.

Advice to Others

I would share that I would recommend the software to other leasing companies who want a way to track front end business.

Respective to Collection work this product assists with supporting documentation and historical records

This app has been very helpful to our company. We have been able to customize the app to fit our workflows and functionality. We have room to improve, and would like to see more "flare" in the design aspects, but the foundation is solid and has taken our company to the next level in the way we are able to track data and store information.

Pros

Customizeable

Cons

Lack of flare in the design and does not have the cleanest displays of data in our reports. Slower loading times, especially while operating outside of wifi.

Using this software for over 3 years now, it is user friendly and easy for new hires to learn. User tracking is something we check all the time to see who did what.

Pros

Ease of use, navigation and cloning ability for repeat customers makes adding a new order a breeze

Cons

Tasking feature could use some help, would love to have some color in the app

Logic box software has not only made my job easier but it adds a dimension of professionalism that helps our company stand apart from those that are not using it.

LogicBox Software not only helped us by developing a solution for us, but in the process they helped us streamline our existing workflows throughout the company.

As CEO of Red Rhino Leak Detection I was dead set on finding a software solution that would streamline our company. Im proud to say that the team over at Logicbox has done that and more! Their process is simple they dive into your company with spock like precision to understand your needs (probably better than you know them :) then they build a custom solution to meet them! If your an up and coming company looking for something more than a standard white label product than you would be crazy not to call the guys over at Logicbox to find out what they can offer you.

Pros

Customization and simplicity of having software built for your needs versus white label products that have a lot of clutter that you will never use as well as doesn't hit the mark.

Cons

periodic slow loading times on big reports... not sure theres a way around that.

Advice to Others

Yeah.... you would be much better off explaining the problem to their architects (I.e Daniel Zollenberg and gang) and having them solve it verses you telling them how you want its solved.... Their much smarter than you... let them figure it out :)

We have been using LogicBox as a CRM tool integrated with our warehouse management system for our Call Center. We have asked LogicBox to make numerous enhancements and modifications and they have done an excellent job doing so.

Pros

Ease of use and excellent team at LogicBox

Cons

No complaints

Advice to Others

Great and friendly team

Flexible, customized CRM program that is easy to use and backed by great customer support. The program is very efficient and has the ability to integrate with other programs, such as warehouse management. It will definitely help facilitate customer communication and account management efforts.

In general, the software works fine, I can change the configurations by myself in a very short period of time.

Pros

Easy to use

Cons

The name of the sections may mislead you or confuse you when you are changing the configuration.

Advice to Others

I will make it a little bit more friendly, do you think bootstrap can help you make it more colorful and user friendly? I haven't use it on a mobile device, but it is a mobile device friendly software?