Agent performance report
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About myphoner
myphoner is a cloud-based lead management and customer relationship management (CRM) solution designed for freelancers, sales agents and B2B teams doing cold calling. It enables teams to track, nurture and follow up on leads and activity.
Key features include lead segmentation, advanced search, notifications and third-party integrations. The software offers a queue that manages lead distribution among multiple agents, and it organizes and segments incoming leads. A claimed lead is then followed by the agent who received it first. The agent gets notifications for follow-ups at predetermined points. myphoner allows managers to check the performance of sales, agents and campaigns with advanced reports.
myphoner is compatible with laptops, tablets and oth...
89 Reviews of myphoner
Average User Ratings
Overall
4.67 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
June 2019
Tayler from sMedia
Verified Reviewer
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Great system for business development teams
Myphoner allows our business development team to reach out to many prospects in a short period of time. Helps the team be proactive in following up with prospects. We have looked at many cold calling systems and this one wins in almost every category. Our team loves it.
Pros
1) ease of use 2) highly customizable 3) makes calling cold leads a breeze 4) their team has a hands on approach to help make the software work for you.
Cons
1)they had no phone dialer..but have now included it. 2) integrations with other crms
Reasons for Choosing myphoner
It was a better fit for our company and it had way more features.
May 2020
Ruth from Zembr
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
Functionality
4.0
May 2020
MyPhoner and Telemarketing
I am working on Telemarketing and compared with other CRM's used for this, I find this the simplest and easiest to use.
Pros
As I am only a user within our business structure, I can only comment on that factor. Very easy to use, wish there was more info available on its use...some areas of reporting could be made a little clearer, but overall I love it.
Cons
I believe there could be an improvement in the duplication area. When the company is working with several different clients that may have the same contact, this can be very frustrating to have them all come up, even when you do not have access with that particular list...if you just want to find the duplicates within a particular list, that is all you want not ones from other companies. I am personally having trouble with scheduling...my calls do not come up as scheduled and yet I am doing exactly the same as another co-worker in the same company, in the same list, I find this very frustrating as well and cannot seem to find out why, even when googling.
Reasons for Switching to myphoner
Company made switch so we were able to get better overall ratings for our clients on how we performed per each task
Response from Myphoner
Replied May 2020
Hi Ruth, thanks for your kind words. I just wanted to let you know that we have scheduled implementation of improvements to deduplication so it better covers the needs of agencies like yours. Also, if your queue behaves differently than your co-workers', check your queue settings - perhaps you disabled enqueueing scheduled leads? Remember, you can always look in our helpdesk at https://myphoner.help or write to us on support@myphoner.com.
December 2020
Jeffrey from sMedia
Company Size: 51-200 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Great CRM and Dialer
My overall experience has been great. Customer service is fantastic and [SENSITIVE CONTENT HIDDEN] is great to work with.
Pros
What I like most about this software is that you can keep excellent track of leads and make calls to them all in one easy to use location.
Cons
Overall I cannot think of any cons. For the price and all the features available to you, you really cannot go wrong.
July 2019
Aditya from GBM
Company Size: 1,001-5,000 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
2.0
July 2019
Value for money for sellers
The software has helped me improve on the followups. Also, consolidate the database coming from different sources at one place.
Pros
Easy navigation. All info is visible in one go without any need to scroll. Helpful for setting up followups for the sellers.
Cons
Needs integration with the CRM's like salesforce A mobile app would be helpful.
October 2020
Hannah from DMG
Company Size: 2-10 employees
Industry: Fund-Raising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
Easy to use- was a great system to implement due to Covid
they have solved our data management
Pros
Easy for my team to use- easy to upload contacts and customize outcomes
Cons
the process of downloading the records back and returning to our master data log
Reasons for Choosing myphoner
easiest to use for the agents
