NetHelpDesk Software


 

NetHelpDesk is an ITIL aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage help desk requests, integrate with email and calendars, provide queue management, automatically assign tickets and requests, and manage escalations. The software also provides a self-service web portal and an availability management service.

NetHelpDesk provides other applications like asset management, billing and financial administration, project management, sales and marketing automation, call center, and field service capabilities. The software centralizes the entire communication system by bringing multiple teams into a single service desk system. The application notifies the customer on a regular basis providing the status of the service request.

NetHelpDesk can be hosted on the cloud or installed locally on premise. NetHelpDesk integrates with popular applications like QuickBooks, Sage, Xero, Microsoft and Act!. The helpdesk service is able to support many different industries all over the globe and is suited for any sized company. The software is available for a limited period free trial.

 

Supported Operating System(s):
Web browser (OS agnostic), Windows 10

14 Reviews of NetHelpDesk

 

Start your review of NetHelpDesk

Click to start
https://www.softwareadvice.com/crm/nethelpdesk-review/
Software Advice Reviews (1)
More Reviews (13)

Showing 1-1 of 1

Ross from Pro IT Solutions
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

really good, made things so much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Been using NetHelpDesk for a while now and it is amazing. we use it across all our departments so its easy to communicate between departments rather than using different systems and not being able to cross over. The integration with Microsoft SCCM was another one of the main reasons we chose NetHelpDesk and it seamlessly fits together. The after sales support is fantastic, any time we have got in contact there has been a resolution over the phone then and there or pretty soon after if it needs to be worked on by developers. Would highly recommend the software to anyone, with so many features it could work in any type of business regardless of size and industry.

Pros

After sales support, Cross department use, integration with other programs

Cons

haven't found any yet

 
 
 
Showing 1-13 of 13

Matthew from Easy Computer Consultants
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Extremely Customisable

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Almost anything can be achieved with help from their support team, who are quick to respond and very knowledgeable.

Cons

The features we are not using can get in the way sometimes.

Review Source: Capterra
 

Dennis from COPY CAT GROUP
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Fully Fledged ITIL Compliant Service Desk Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its been an exiting 4 year journey with the tool, always evolving and makes one want to look at the latest releases to take advantage of the new additions.

Pros

Very stable, needs less intervention unless requesting for major change.
The flexibility; it can suite any industry and serves service operations best, we have used it to even track deliveries.

Cons

The Speed of operation. In some PCs it can really drag. Not yet established the real issue around this problem.

Complex reporting requires expert knowledge on SQL, or otherwise you will be charged for it.

Mobile App doesn't have notifications/alerts

Review Source: Capterra
 

Dan from Sports Direct
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Second to None

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The NetHelpDesk team have been extremely friendly and willing to help with anything we have asked for to make sure the software was tailored to our exact specifications.

Pros

As part of trying to bring our IT service desk forward we decided the first step should be to find a new ticketing system that suited our needs.

After a lot of research, we decided on NetHelpDesk. The package they provided for our on-premise installation was comprehensive and impressively integrated with our existing technologies. There were certain integrations which we required that NetHelpDesk did not support out of the box, but they quickly developed a package that was perfect for our needs and now is a crucial part of the working system.

NetHelpDesk has increased our efficiency as a Service Desk exponentially and allowed us to streamline our process with regards to incident management creating a better relationship with our users. Thanks to NetHelpDesk the time to log a single phone call has gone from around 5 minutes down to roughly 30 seconds! We now log roughly 11,000 tickets a month with ease!

Our agents find the NetHelpDesk system easier, faster and more intuitive than the solution we previously used.

Review Source: Capterra
 

Giles from Tribeca Technology

March 2017

March 2017

NetHelpDesk Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

Review Source: Capterra
 

Colin from Heron IT Limited

February 2017

February 2017

Functional System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

NetHelpDesk is a very functional system that can reliably be used in many ways, and the support is also very comprehensive.

Review Source: Capterra
 

Martin from IT Farm Ltd

February 2017

February 2017

Helpdesk Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I trialed about 12 different products before I stopped on NetHelpDesk. The first (and best) thing to make me want to have this software was the staff. The pre-sales assistance was excellent and not pushy at all. The post sales support has also been wonderful.

As for the actual software, it'll pretty much do anything you want and IF it doesn't quite do what you want the staff are very open to changes being suggested.

The only downside I find is that because there are so many features and possibilities within this software it can sometimes be hard to find the right way to work for me.

Again I must say the staff are extremely nice AND helpful all of the time.

Pros

Feature rich
Easy to use interface

Cons

Can be complicated setup
Can be a lot of ways to achieve the same outcome so finding the right working practice can be tricky

Review Source: Capterra
 

Carlos from Health Computer Systems, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

NetHelpDesk review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Thanks to NetHelpDesk and their staff we have been able to organize our software support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians as well as our clients and has become a vital part of our operations. Please keep up the good work!

Pros

Excellent price-point. Excellent support team. NetHelpDesk helps our support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians and clients.

Cons

I have nothing negative to say about this product

Review Source: Capterra
 

peter from Aspera Solutions Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Review of NetHelpDesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I find NethelpDesk as a solution for our ERP Support Teams to be second to none, both the functionality of the system and the responsiveness of the NetHelpDesk team in answering queries have made this an excellent tool for out company. Also the NethepDesk team readily take on board suggestions for enhancements to the software and rapidly include them in patch releases. This means that there solution is moving with their customers to provide up to the minute functionality always

Pros

Its ease of use and flexibility

Cons

Very little, expect for some gaps in data linking to emails

Advice to Others

Great value for money, broad functionality, easily customized to your needs

Review Source: Capterra
 

Mav from Clever ICT LTD

January 2017

January 2017

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and does everything required. After trying out a number of help desk software offerings, this one finally does everything we need and much much more. With further bespoke development options if ever required. This truly is a great product, with an brilliant support and sales team behind it.

Review Source: Capterra
 

Paul from ACE Winches
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Multi Function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

Review Source: Capterra
 

Nathan from Alchemy Systems
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Alchemy Helpdesk Software Usage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Needed an integrated Helpdesk solution that was desktop and mobile supported. NHD after 6 years has provided great support, valuable functionality and a vision for integrated helpdesk and workflows.

Pros

Mobile, web client. SQL based, powerful reporting.

Cons

Contract types are fiddly to setup.

Advice to Others

ITIL certified.

Review Source: Capterra
 

Dan from Alchemy Systems

January 2017

January 2017

NHD - Simply Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used NHD for a number of years now and they continually evolve and add features to this great tool, support is great, friendly and very helpful. You can ask for features to be added and they'll do their best to incorporate them into the product as soon as possible to make it as easy for you to use and to fill any requirement you have.
It's so customizable it's unreal, with options for just about everything you can think of.
Ticket management is so easy, as are the web interface for end users, and mobile interface for technicians.

Review Source: Capterra
 

John from IT Aid
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

NetHelpDesk Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We trialled NetHelpDesk software after using Hornbill for sometime but disliked the overhaul changes they made so looked into changing our IT service desk Software. We came across NetHelpDesk and began their trial that you can sign up for on their website. We were quickly impressed at how helpful they were in getting in contact with us and making sure that our requirements could be met. We tried a few other software's but ultimatly we went with NetHelpDesk because of their value for money compared to some other pricier software and most importantly the personal feel to every interaction with them throughout the whole process from making sure the trial was going well, through the implementation phase and the support we have received afterwards.
We have even more recently implemented the software across 3 other departments, its not just for IT help desks which makes things a lot easier for all our departments keeping our information in one place.

Pros

the support staff and ease of use

Cons

we didn't start using it sooner

Review Source: Capterra