Ratings & Reviews

Overall Rating

4.37 / 5 (1,508)

4.50 / 5 (1,614)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

July 31, 2020

July 27, 2020

Pros/Cons

  • Pros

  • This product is fairly easy to use and the customer service is excellent.

  • Love the modern user interface and app is lightweight and fast

  • Cons

  • Some of the menus are a bit difficult to find without doing a bit of digging, but other than that, it is a good program for tracking timesheets/schedules

  • Email limitations may be annoying but then that makes it a business as options are available if you would subscribe to premium priced packages

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots