





Campaign Map






Supported Operating System(s):
Web browser (OS agnostic)About Ontraport
Ontraport provides a customer relationship management (CRM) system for small and growing businesses looking to automate marketing and sales efforts. The solution includes tools for email marketing, lead scoring, lead nurturing, lead generation, task management, affiliate management, event management, payments, membership site creation and management and more.
New data can be collected via a web form builder, which can be used to create fully customized forms. Pre-created templates are also available. Once a lead is generated, Ontraport routes the lead to the correct member of the sales team, leaving space for follow-up instructions and more lead-specific information. Users can also access and edit contact records from both iPhone and Android devices.
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Campaign Map
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
September 2020
Annette from Viva Automated
Company Size: 2-10 employees
Industry: E-Learning
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Great for coaches, speakers and e-learning products
It's truly the best software in the industry for companies looking to launch an e-learning / saas product, it seems to be especially geared for people who have a workshop, live event or coaching service business
Pros
It's very logical and user friendly, as long as you are clear with each step of your process that you are wanting to automate, it will be likely super intuitive for you
Cons
The software does seem to glitch frequently in little minor ways (for example, the bold on rollover for a link text) and with that said, support is amazing and they often resolve these issues super quickly.
Reasons for Choosing Ontraport
Cost for features value
Response from Ontraport
Replied September 2020
YAY for user-friendly software that help make running a business smooth and efficient!! Thanks for the positive review, Annette.
January 2020
Matt from Automation Central Ltd
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Daily user since 2014
Like most businesses, we use Ontraport for general email marketing but we also use it track leads and automate follow up of hot leads - this has vastly improved our sales focus, conversion rates, and sales value
Pros
1. Ease of use, a great tool for all my marketing and automation. You have to try it to really understand 2. Support, many of whom I now know on first name basis - Ontraport attracts top notch people to be part of their team and they bend over backwards to help, especially if mistakes are made... I find them extremely proactive. 3 Come for the software, stay for the people. Not only are the staff extremely good at what they do but so are the leaders. Every dept head I've spoken with has been extraordinary and a credit to [SENSITIVE CONTENT HIDDEN] who himself is all over the wider community. All of this plus the Facebook Community which is amazing, no question too dumb or too complex, everyone within the wider community is very helpful.
Cons
The knowledge base could probably do with more detail but I can normally get the answer I need from the community with is very strong and healthy
Reasons for Choosing Ontraport
Ridiculous pricing model and a sales approach that wasn't great
Reasons for Switching to Ontraport
Ontraport had all the functions I was looking for at a reasonable price point - without an unreasonable 'onboarding fee' too I might add
Response from Ontraport
Replied March 2020
Thanks for the kind words, Matt! We're happy to have you as a part of the Ontraport family. We're constantly making updates and additions to our Support Center, so please let us know if you have any specific feedback or suggestions for information to add!
November 2019
Anonymous
Company Size: 1 employee
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
5.0
Functionality
4.0
November 2019
I Tried It for 6 Months This Is What I Found:
I had a few really hard sales people; just not very nice. After my first (kind-of) set up call, I just stopped doing it because I was told everything I had been doing (for the last 10 years) was old, wrong, and shoddy. I was informed the only way to fix it was with Ontraport. In 20+ years of business, that one on-boarding call ranks one of my worst experiences. Just because of that, I can't recommend Ontraport to anyone that I know. I'd never want my business or my name associated with a company that talks to people the way that I had been talked to. What I've come away with: Ontraport has the best customer service (amazing people and policies, just fabulous!) but they don't pay their affiliates and they use mean, fear-based high pressure sales to get you to upgrade or to keep you from cancelling.
Pros
The landing pages are fabulous! You can add a sales forms and up-sale sections. If you understand sales funnels, you may really like it. They have great customer service and there's always a way to talk to someone. You can chat with someone, schedule mini-screen share sessions and schedule longer training calls. All of my customer service interactions were fabulous.
Cons
There was a lacking in the template area, for me. It was not a simple as it would seem- my stuff kept crashing; I don't recommend larger images, files, or .gifs. They don't support .html, so if you have things you want to embed, it's a chore and there isn't any technical support. It's a lot of work for one person. This would be better for a mid-size or larger company. I wouldn't recommend it for any sole proprietors, independents or contractors. Beware of the affiliate program, just keep a watch on it: I signed up under a friend of mine. They never got the affiliate pay out. They should have been paid for 6 months. When I complained, they put in a ticket and he was only paid for 4 months. Plus, they hold any commissions for 90 days. If your sign up doesn't stay for over 90 days, you don't get paid at all.
Reasons for Choosing Ontraport
Ontraport was the first software/company of this type that I've tried. I cancelled my subscription the day before my 7th month (paid) was renewed. I had gotten a free trial to start; two different accounts, very confusing. I ended up trying them for 7 months total; 6 months paid. It makes a difference. You can't try everything during your free trial. It's a bit of a waste.
September 2020
Rebecca from Your Business Designer LLC
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
I love this CRM! Ontraport has changed the way I do business
Amazing experience from the day I joined over 4 years ago until today.
Pros
I love this CRM! Ontraport has changed the way I do business and I recommend it to all my clients (and let's face it - to anyone who will listen). The support is wonderful and the platform is powerful. You can set up any funnel you can dream up! Before OP, I was overworked, after getting OP I have so much more time to pour into my clients. You won't regret making the leap! Questions - ask me!
Cons
The only thing is that at the time of this review they don't YET have countdown timers in their emails - but the key word is "YET" because they are always taking new feature requests from their community.
Reasons for Choosing Ontraport
Kajabi - and I first got this platform, but it didn't do what I was wanting - so I went with Ontraport, had everything I needed, and have not looked back!
Response from Ontraport
Replied December 2020
Reviews like this one is what keeps us doing what we do. Glad you've found Ontraport to be successful for your business. Thanks Rebecca!
March 2018
Ksenia from CFT
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2018
Powerful, multifaceted, intuitive
It just simplifies so many processes. Being able to build a page, send emails, manage contacts, and set up campaigns all under one roof makes everything so straightforward. We're better able to roll out new ideas and events because multiple team members have learned the simple UI, and because we don't have to juggle amongst several different services for each step of the process.
Pros
I like how easy it is to create a sequence of events from start to finish--a page for customers to visit, a form to fill out, an email to send them upon form submission, a page to be routed to, a campaign of future emails to be added to... it's all so simple to set up with Ontraport's vastly powerful tools and visually intuitive interface.
Cons
Some quirks and bugs in the page editors can make building a page frustrating--for instance, in the sidebar where you upload a photo for a certain block of the page, your cursor naturally tracks over Ontraport's sample photos on the way to the Submit button--and hovering over one of those images causes it to be chosen, overwriting the image you just uploaded and inserted. I have to take a scenic route in a big C-shape with my cursor to avoid this happening. Little quirks like that stack up and become pretty frustrating.
Response from ONTRAPORT
Replied June 2018
Hi Ksenia! Glad you and your team are using and enjoying the software. We hear you about the page builder. Keep an eye out for updates, we are constantly making the UI and experience better.