Oracle CRM On Demand Software

Almost four months and the support team can't fix basic problems, like creating new costumer or displaying proper language localization. The salesman promised lots of things, but most of them are out of the scope of the basic license, so you need to pay for multiple modules in order to make things work, otherwise, you just have a really basic CRM not worth the money (many free CRM can do way better). Go for it ONLY if you are a really big company with lots of transactions and paying a lot of money in licenses, otherwise, the support team will ignore your requests.

Pros

The only good thing about this software is the robust database.

Cons

Not stable, lots of problems with installation and bugs that not even the "best" support teams could fix.

Pros

I have not had any issues using this software so far.

Cons

It is a little plain and can be more aesthetically appealing.

Pros

You could basically have all the customer's information handy and access to such information is very simple. I truly like the way it's so easy to use and configure and that I can create as many reports as I wish depending on what I need.
Customer service is also great! they're fantastic assisting you with any issue you may encounter while using it.

Cons

The importing process is a bit too long for my taste if you encounter any errors along the process. However, I am aware Oracle is trying to improve the error messages so it's easier for the user to identify and fix any error.

It was my customer database/customer relation management system

Pros

The tracking interactions was okay and the dashboards for looking at your interactions with your customers were great as well.

Cons

Everything was so slow and I needed it to be more of an automated process rather than typing out every little thing that I did. I didn't have time to log every single interaction with my client.

Pros

The reports are accurate and can be downloaded with an excellent speed. It hardly had a service down alerts. It can handle several different tasks that would need to be performed in an organization. It also depends on how many modules the company purchases and decides to use. It shows priority leads which helps to stay organized and provides a proper dashboard of leads pipeline.

Cons

Appearance of user interface is not appealing. It makes the procedure very lengthy as it involves multiple steps. Also the workflows & UI are both designed in such a manner which makes it very complicated to use. It is not user friendly and also cannot be accessed in mobile phones.

Pros

One of the things I enjoy most about this software is that once you understand what it is that you are looking for it is extremely easy to navigate.

Cons

You always want to go into the system with a business question in mind. If not it can seem a little difficult to work at first.

Pros

This software has really allowed us to improve our customer engagement, keep our systems more organized and let our team focus on other tasks because we don't have to worry about managing our CRM. This product does a lot of the heavy lifting with keeping things in a nice and neat package with a nice looking user interface and lets our team collaborate no matter where they are. They also offer training for new agents to get familiar with the program which frees up our staff.

Cons

We haven't really run into any major issues with this product as of yet. Customer support can be a little troublesome to get in touch with but once you have a dedicated account representative this goes a lot smoother.

Pros

Compared to any other product in the market this product is much more stable and scale-able and sustainable over other product. Architecturally this product is much more robust than any other product

Cons

I am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy. Great product - just needs to be user-friendly.

Pros

Incredible service offered by Oracle Sales Cloud and the quality of their work are both indisputable, it focuses a lot on the well-being of its client and in doing everything necessary to meet their needs, no doubt its versatility makes it able to please any of its customers in an easy and practical way, one of the best in the field of customer relationship management.

Cons

I'm really leaving without any complaints, only good comments and good reviews about it is all that this company left me. 100% recommended.

Pros

I like how this is very fast to learn and to use it at the full potential. As usual with Oracle products its reliable and useful.

Cons

The frequent updates can be quite annoying. Sometimes the application doesnt scale right on my different machines.

Pros

This is a great tool for improving your sales efficiency by doing better connect with customers. Recommended tool :)

Cons

There is nothing right now which we do not like about this product. It is so easy and convenient to use .

Pros

Oracle is a great tool for multiple people trying to on the same page. It makes it easy to see where a project is at in it's stage. You can also read multiple reports on a certain job.

Cons

In my case I'm comfortable and I feel It is a great tool for enterprises. Just the interface should be more apical to the users.

Pros

This software is great for tracking sales opportunities, and was surprisingly easy to navigate. I was able to quickly make edits which saved me a lot of time.

Cons

The required fields feature could be improved. A lot of the data I input was missing info that I realized that I later needed.

Pros

I'm very happy to have done my job with Oracle Sales Cloud, this company is fully committed to please its customers and showed it at all times, I doubt there is a better company in the field of customer relationship management.

Cons

I really do not have any complaints about them, nor about their services, without a doubt I would love to work with them again, I am happy with the results. I recommend it fully.

Pros

Oracle CRM can save your times to collect all data from your customers and recruit them back to your business. The best software among 7 of 10.

Cons

The cost is highest them salesforce
Oracle CRM is confusing and needing more developments for a user such like my self.

Pros

Have easy to use and good feel navigation. Simplicity with configuration. Every peace is polished by Oracle Team by best practices which gathered from their customers.

Cons

Getting support when we need it. Sometime it could be challenging. Also there is no direct integration with other Oracle Systems.

Pros

Easily discover and work on sales opportunities with your team, efficiently and in a dashboard that's easy to get used to

Cons

Some pages seem to still be in development and sometimes provide an error, but usually the app sorts itself out

Cons

We trialled Oracle Sales Cloud in one of our subsidiaries for 90 days. We had difficulties in getting the service offering to interact properly with our workflows.

1. Good tool for making reports.
2. Tracking sales and customers.
3. Audit the reports.

Pros

You can stablish all the process and tracking of your sales, you can generate reports, you can audit reports and so on.

Cons

In my case I'm confortable and I feel It is a great tool for enterprises. Just the interface should be more amical to the users.

Contact info, follow up dates, additional comments and preferences too.

Pros

I love the ease of use of Oracle Sales Cloud for our entire sales department. This organized CRM is vital to the success of our business and keeps us all on point with our potential customers. Extremely helpful!