Pulseway vs Zendesk

Setup was easy however communication for setting up the SSL on the self hosted option was somewhat spotty.

Sometimes lacks a bit of polish, but this is a system mostly for IT pros so not a deal breaker.

The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

Background workflow good but still not as flexible as others, Salesforce service cloud for example.