QuestBack Enterprise Feedback Suite Software


 

Questback is a cloud-based solution that helps businesses to track employee feedback through various channels. The solution caters to various industries such as healthcare, automotive, retail, energy and hospitality.

Questback allows users to capture feedback collected from employees, customers and other related communities and respond to their feedback in real-time. The solution provides an online community that assist customers to interact by sharing information in the form of blogs, forums, surveys and polls. Users can track customer activities and experience through mobile applications using geolocation, app notification and iBeacon.

Questback’s dashboard displays information about customer experience, operational and transactional data that helps users to analyze trends on a real-time basis. Users can consolidate customer response by generating reports and delivering them to the required stakeholders.

Questback provides integration with QuickBooks, Mailchimp, Salesforce, SAP and more.

 

QuestBack Enterprise Feedback Suite - Features
 
  • QuestBack Enterprise Feedback Suite - Features
    Features
  • QuestBack Enterprise Feedback Suite - Facebook profile
    Facebook profile
  • QuestBack Enterprise Feedback Suite - Feedback management
    Feedback management
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

1 Review of QuestBack Enterprise Feedback Suite

Showing 1-1 of 1

 

Start your review of QuestBack Enterprise Feedback Suite

Click to start
https://www.softwareadvice.com/crm/questback-review/

Jen from Impact Analytix, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Beware. Questback practices "dark-patterns" of auto-renewals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Horrendous customer service. No one answers phone. Outrageous terms.

Pros

Nice survey workflow. Easy. Automated reports.

Cons

We have not been able to get out of the expensive contract for this software that we do not use. We are trapped.

Review Source: Capterra