





Really Simple Systems sales dashboard






Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10About Really Simple Systems CRM
Really Simple Systems CRM is a cloud-based customer relationship management (CRM) system designed for small and midsize organizations. The solution comes in both free and paid editions. The free edition offers only sales force automation (SFA) tool while paid edition offers additional tools for marketing and customer service.
Really Simple Systems is a modular solution comprising of integrated modules for sales, opportunity, activity, task and document management. With the marketing module, marketers can organize and manage campaigns, send bulk emails, capture and segment leads, track opportunities and more.
Really Simple Systems claims to have 99.9 percent uptime with advanced data security measures such as data encrypti...
Really Simple Systems sales dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
October 2018
Chris from RandDTax
Company Size: 11-50 employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Cost effective CRM for small business
We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.
Pros
Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP. They have a responsive team and have constantly improved the CRM over the years. Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require. The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes. The marketing module has been a significant driver for new business, and again is very cost effective. The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record. The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required. Document storage is straightforward with drag & drop functionality.
Cons
Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.
Response from Really Simple Systems
Replied October 2018
Thanks for the review Chris! FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear. Regards
November 2020
George from Advance FS Ltd
Company Size: 2-10 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Its a Really Simple System, it really is!!
Great!! I love it! does exactly what i need and I am only using the tip of the iceberg as far as its far reaching functionality. I couldnt manage my business without it.
Pros
I use this software everyday. I love the customisable customer data fields and search functions, which allow me to record customer information with an immediate snapshot of their current holdings, needs and contacts
Cons
I have no issues with RSS at all, I have only scratched the surface of what the product can do and need to invest some time into more of the automated services, like marketing and email campaigns etc. But with everything it is getting the time to delve into to these powerful tools!!
Reasons for Switching to Really Simple Systems CRM
Really Simple Systems felt more intuitive and had a closer functionality to the needs I had. This was a number of years ago and I am sure Zoho has increased its functionality, but RSS does what i need and what i currently use it for, I know inside out, so I can get tasks completed quickly and efficiently, so i have no need to look at other CRM systems
March 2021
Mark from LimeBPO
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
I think it is absolute quality and value for money, and easy to use
I think they are an impressive team with a great product.. As I said, they got all the core elements right to make it a fantastic choice, especially for the SME market..
Pros
Superb CRM for doing the basics really well and giving you a lot of power for your pounds/Dollars. Support is quick and efficient, I have set up, integrated and modified and added data to an account and had it up and running inside 48 hours... How's that for ease of use!!
Cons
having sat here trying to think that one out, I don't have a con... or at least I haven't found one yet!
Reasons for Choosing Really Simple Systems CRM
My first qualifier was architecture.. It had to be a system where you can draw results with a mixture of account and contact fields, sounds a no brainer, but many fall into the contact centric format and simply cannot have a hybrid search to deliver results... It's a real driver that many fail to observe.. Really Simple Systems can drive reports, look up's and campaigns using very profiled criteria.
Reasons for Switching to Really Simple Systems CRM
My clients made the switch based on cost, ease of use and many other factors
November 2015
Mabs from Dains Accountants
Industry: Accounting
Time Used: More than 2 years
Ease-of-use
4.5
Customer support
1.0
Functionality
4.0
November 2015
RSS easy to navigate
Pros
The software is easy to use and navigate through. I love the fact that it can be tailored to meet your specific needs as this was very important to me and one of the factors that played an important role in me choosing RSS. Functionality is great and there are a lot of extra options that are available that I can switch on and off as and when I require them.
Cons
The customer service/support is slow at times and this becomes very frustrating. I have scheduled in calls in the past and the client service level has been poor where on occasions I have had to chase support for help. In terms of the software it is great that you add extra features but there are some extras which I feel should be included within the standard packages.
March 2021
Debbie from Evolution Capital Ltd
Company Size: 11-50 employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2021
RSS support is first class
The outstanding feature of RRS is their support team, who offer an absolutely excellent service. As a team, we are not particularly tech savvy, so having a support team who you can explain any issues or problems to and who just get on and fix things is such a bonus. No long wait times and things get fixed without any drama. I can't imagine any other provider offering such a great personal service.
Pros
The account pages are a simple set up and really easy to use and easy to customise with information relevant to your individual organisation. No trendy MS type chat boxes, just simple and easy to use records. We have found the customisable fields very useful. Automated email actvity tracking is a good feature, as is the integrated marketing module.
Cons
We were not able to integrate our phone system into the CRM too easily and unable to API AdobeSign into the system.
Reasons for Choosing Really Simple Systems CRM
RSS Tech Support team offering.
Reasons for Switching to Really Simple Systems CRM
Really Simple is just that, really simple to use. Headache free CRM.