Really Simple Systems Software

Pros

The software is simple, has an intuitive interface and the support is great. Can be a great choice for those who are beginning to work with a CRM system. They also propose a free plan which supports max 2 users which you can later update from.

Cons

A mobile application would be great for mobility in my case. Also it lacks the possibility of tracking calls and more activities for contacts.

Pros

We initially started using the free version of Really Simple Systems. After making a full transition to the platform it's been an excellent lead management platform for us.

Cons

It took a little extra time for us to transition our prior contacts in to the system, however after we transitioned in everything was a breeze.

We had to get IT techs involved to resolve issues and once we did they were concerned about the coding in the background and how that might affect success rate of email campaigns. All above my head I'm afraid but it wasn't 'really simple' after all!

Pros

Easy to use
Very intuitive
Good value for money given content and compared to other programmes
Was easy to get running with sending out email campaign

Cons

Had issues with emails going - kept saying they were queuing
Technical support seemed slow to respond but helpful when they did
Felt system wasn't technically reliable enough to continue using
Restrictive and IT guys thought it was too basic
Needed more technical knowledge than was led in believe (we had to get IT guys involved to resolve issues with emails going)

I think it's a great starter program. I've grown too much and need other features they don't provide

Pros

Easy to set up. I was up and running on the first day. Appreciate the easy set up instructions with the intro email.

Cons

Sort features are very difficult to use. Reports can't be broken down as I need them to be. Upgrades don't really help much

Pros

It seemed to cover everything really well (except workflow/process) a simple GUI and intuitive ideal for our non techy users.

Cons

We really liked this system but there is no workflow at all - which we maybe could have lived with - but with so many other systems on the market offering something and at a lower price it didn't seem great value for money.

Pros

Simple enough to set up and customize for my business and it was really generous that the software has a free version which allows us to test it to our needs. This is so important as the hospitality and travel business needs do not necessarily fit into neat sales force boxes. I do like the online help facility.

Cons

Learning curve is still fairly uphill especially for someone who never used CRM software before. I would also have liked to also try a mobile edition.

keep it up.

Pros

Good functions easy to use and really good support and fast. The support is key and has always been good and really fast getting back and resolving issues.

Cons

Sometimes it has features you don't need or like and it would be nice to take them off the dashboard as such

Pros

easy to use - functionality is really rather simple to use. dash board clear and easy to see.
Best out there on the market!

Cons

could have more functions on the free option
would like to have an app for the system - as when I try to add tasks on my phone it doesn't really work ( this is the number one group I have with the system)

Pros

Ease of use, easy to set up. Upgrade as you need more functionality. We found it superior to other more complicated systems, which had lots of functionality that we didn't require for our business.

Cons

Automatic log out too short, Some upgrade aspect are too expensive, such as number of accounts and marketing system. We found that we would like an integrated mail shot function, which is easier to use, but also without the other marketing features.

I think there should be a 'Simple' version for basic CRM users and beginners - and then a 'pro' version with all the added features. Both can be accessed with the same payed options, but two options to switch between. I feel all of the small text, multiple options, customisation may be overwhelming for first time users.

Pros

Multiple features and options for the team. Great customer support and it definitely packs the tolls needed once you finally get your head round the UI.

Cons

Way to many visual options, small text, click boxes and general clutter. Needs a much simpler UI for new users, similar to Hobspots free CRM etc.

Pros

Simple to customise
very quick when accessing records
good backup from support team
intuitive and slick

Cons

a little clunky on mobile device screens and ipads, some boxes are cramped or missed off
no postcode search functionality(fixed by a work around)
once a task is completed it doesn't notify the task originator..

We have been using Really Simple Systems for 7 years now and they have supported us the whole way through - nothing has ever been too much trouble, and any issues have always been cleared up promptly and effectively. Highly recommend.

Pros

I like that we were able to easily customize the system to our requirements and use web transactions to capture data from our website directly into the CRM. I also like the integrated marketing email functionality.

Cons

Some of my team found the old UI a bit clunky to get used to, though personally I have found it to be perfectly functional.

I have been using this product for over ten years when I was introduced to it when working at Iizuka and subsequently for my own business. I have also introduced it to other small businesses and one homeless charity I worked for called Emmaus. RSS were generous enough to provide it pro bono! It was a fantastic way of keeping profiles of each resident and sharing the information should the resident move on to another establishment. It solved a complex problem very easily!

Pros

The product is very easy to use. It is easy to manager clients and the interactions with me. whether it be by phone or email. With the subscription product, emails can be synced with the client details which saves having to copy and paste.

Having taken a break from RSS CRM to a Corporate Microsoft Dynamics CRM, when I set up Vox Ignis Ltd we went straight for RSS again

Pros

simple, web based CRM so it can be accessed in McDonalds on the road, good to use and good reporting so I can get a snapshot of activity at any time.

Pros

It is very easy to use and has lots of customised drop down lists. I know rely totally on this software for management of prospects and account management activity. It is extremely good value for money. Reports are useful and can be customised.

Cons

When adding new contacts, it would be good to have a copy feature from existing contacts so that addresses and phone numbers etc don't have to be input again.

We feel as though this product stood out from others evaluated with regards to its logical, intuitive and, yes, simple, structure and user interface. This version of CRM covers all of the essential tools (and not all options do): Contacts, Leads, Accounts, Opportunities Management, Tasks Tracking, Performance Reporting. Additionally, and critically important, is that it also has Marketing Campaign modules, which will allow us to leverage the leads and accounts database for e-mail and digital marketing campaigns for promotion of products, features, events, etc.

In addition to the user interface being very logical and intuitive, it also permits a fairly wide latitude for customizing the data fields for contacts, accounts, opportunities and reporting – which will be critically important for performance metrics tracking and reporting (there is an extensive menu of default reports, plus we can design our own custom versions). We can easily set up data fields to capture attributes for segment distributors, direct sales customers and market and product segments, for example. The straightforward and simple user interface should help as we add peer and support staff who will also need to adopt the use of the system – hopefully, reducing confusion and errors. Their customer support has been fairly responsive so far, even when you are at the Free Level.

As the owner, the manager, the sales rep, the customer service rep, in charge of returns, customer issues, I am the definition of jack of all trades. My business is just starting, but I realized it doesn't mean its not worthy of using quality software to help me save a few minutes here and a few minutes there. I was hesitant at first to go with any software because I kept saying to myself who needs management software when you are the only employee! But after getting some serial numbers mixed up with customers names one time... That was it! I needed help running my online business. I tried several different products. Started out using Team Viewer but then about fell out of my chair at the price. Used a Live Chat program for a while. But I cant always be at a desk waiting for that customer to hit the chat button. Then other CRM's were so bloated with stuff that just didn't make sense to my business. Then I spotted Really Simple Systems. The name is what got my foot in the door. I figured heck lets give it a try. So glad I did!

Pros

Has just enough information that its not redundant. I love the pay as you go approach. Instead of bogging us down with several hundred dollars worth of software we may never use, or even worse free versions that don't cover enough services to make you want to start using their products at all! I wanted a product that tells me what happened, when and how I did something, to whom and when, what the outcome was, and will then continue to bug me if I haven't done it yet.

Cons

Would like to see more third party integrations. Now days it seems like almost every app, software, smart phone, computer, tablet, printer, etc connect to each other somehow.

Advice to Others

As I tell employees, friends, family, with anything you really got to give it time to decide if you like it, love it, or truly hate it. Give it two weeks. What do you got to loose?

I introduced this as a start with plans to progress to a more detailed system at a later date. As a small company RSS has everything we need, we may never need to move over to another system.

Pros

easy to use

Cons

no share function on the newsletters

Likes Best

This is an off the shelf package which is reasonably priced and customisable. Not only that but the staff are always on hand to help with any issues.

Likes Least

could be laid out a little better on a mobile or slightly reconfigured to suit

Recommendations

try it, you wont be disappointed. if you're a new business, you will find this invaluable

Likes Best

I like the fact that it's free up to a limited number rather than time. As a new start business the system has helped me keep track of my prospects and successfully turning them into customers by the time I reach 100 customers I will be able to justify the subscription.

Likes Least

I haven't found any negatives as yet but I am only a small business and not really using to the max.

Recommendations

Try it. It will only take five minutes to set up and you could be richer for it!