About SalesNexus

SalesNexus is a cloud-based marketing and sales automation suite that includes customer relationship management (CRM) and marketing automation. The solution tracks pertinent sales information such as calls, emails and where the buyer falls into the sales process and automatically nurtures leads and customers with personalized email messages.

Leads and customers receive automated ongoing personalized emails, and salespeople are reminded to call leads and customers via customized workflows and processes. Email campaigns, processes and workflows can be triggered automatically based on user configurable rules.

The CRM application has functionalities to list reminders and track scheduled appointments. Scheduled calls and events are listed in a common area,...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

60 Reviews of SalesNexus

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(43)

43

4 stars

(9)

9

3 stars

(2)

2

2 stars

(5)

5

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 60 results

August 2016

John

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

Support at Sales Nexus is Over the Top!

Everyone I have spoken to at Sales Nexus over the years has been extraordinarily responsive to my needs as a small company. The chat feature allows me to explain better my situation, and get better answers than a help desk. It also gives me a transcript of the exchange so I can save them and not forget the procedures. I am also impressed by the persistence of the support staff in pursuing my problem du jour to make sure that Im totally satisfied. Sales Nexus is the center of my companys marketing, and has been an investment that continues to return its cost to me as profits. Ive tried many other ways of doing business, and none were as cost-effective and game-changing as Sales Nexus. The staff is available and super-intelligent. Today Mark knew to include a tweak that I forgot to say I needed, and I was amazed to see it already implemented for me without addition explanation or charge. Thank you guys at support in Sales Nexus. You make a difference for me everyday!

Pros

I use the email features of SN to great advantage. If you want to send a direct, personal message to a lot of people, Sales Nexus is really the cheapest and most reliable, while allowing you to get help every step of the way.

Cons

There may be features you won't need in the program, but it's still worth the benefits.

February 2019

Cheryl from Tax Law Center

Company Size: 2-10 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

February 2019

Useful but no longer user friendly.

As previously stated: We use the system to calendar client visits and deadlines, docket important legal dates and record notes on the client.

Pros

Our firm uses the system for our docket/calendar and conflict database. It's effective for that purpose.

Cons

When the system did it's last major update, many of the flexible portions of the system were taken out of where they were useful and hidden under one lump system settings. For example: To add a new city, one must go to system settings/change fields/field/add a new entry when it used to be available right on the city field of a new client record. That's neither user friendly or efficient. One has to think like a programmer to navigate many portions of the database now. While it's fine for someone like me with that background, to a novice user it's confusing and frustrating.

Response from SalesNexus

Replied March 2019

Cheryl, Thanks for sharing your thoughts! We want to make sure you're able to get the most out of SalesNexus. There IS a way to address your frustration with the City Drop Down. In Create & Change Fields, you can turn on the Allow User Edit List or Enter Custom Value or both. The first will allow you to add items to the list on the fly while on a contact. The 2nd will allow you to enter a city for a given contact even if it's not on the list. If you'd like, we can turn them on for you. Just let us know. Or let us know if there is a good time for a quick call and we can walk you through it. Email us at support@salesnexus.com Thanks, Craig

October 2016

Kurtis from Wholesale Real Estate Academy, Inc.

Company Size: 1 employee

Industry: Real Estate

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Still The Best CRM

I have been using Nexus for 6 years. I'm a big CRM guy and I am constantly checking to see what else is out there- nothing has convinced me to move. The reasons are: 1) EXTREMELY custom - izable fields 2) VERY robust sorting abilities, you can sort, filter and search and find anything you are looking for 3) VERY robust scheduling follow up ability- with campaigns, you can schedule a series of activities on auto pilot 4) Reporting- so many ways to generate the reports you need 5) Dashboards (also very customizable) - can see your Key Perform. Indicators at a glance 6) VERY robust admin features- the ability to have separate sales reps/managers with different access/edit levels There are many more reasons, but this is still the best CRM around!

Cons

Printing letters- the mail merge if you are mass printing is not very functional- needs work.

October 2015

Preston from Evolve e-Learning Solutions

Industry: Computer Software

Time Used: Less than 2 years


Ease-of-use

2.0

Customer support

4.0

Functionality

1.5

October 2015

We used SalesNexus for 2 years and are going to a new CRM this month.

Pros

Their support is good, both chat and email support. They also have good training videos to get you started. We licensed SalesNexus for the email marketing functionality and connection to Lead Ferrett for free leads which never really turned into any new business.

Cons

In the 2 years we've used it I can't think of one improvement or enhancement they made in the product. It really seems like its a disconnected collection of modules. Their groups which could function like a company aren't really connect easily to contacts. Their search function is old technology. The whole UI is more of 1990's look and feel rather than a modern UI. There is no integration with other systems like QB Online or other apps. There is no documents library though you can attach individual docs to contacts. Plus as I've researched other CRMs I've found their pricing to be on the higher side for what is really older software. While they do have campaigns, they have no way to build a contact form within the CRM and you have to pay them to link your own form so it will even add a lead to the CRM. Plus you then have to pay them to have a new lead set to automatically enter a drip marketing campaign.

October 2016

David from TrackNet Fleet Tracking Systems

Company Size: 2-10 employees

Industry: Wireless

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

SalesNexus excels in internet marketing

My business is all about prompt customer service. SalesNexus surpasses all expectations when it comes to answering my questions about new features or normal processes that I may have forgotten. The online chat support is as close to perfect as it gets. In addition to our e-mail marketing campaigns that we use SalesNexus for, they've also added reports that help my company assess more accurately where to focus our marketing resources. We've gotten to the point where SalesNexus is an integral part of our marketing campaign.