Great value for small businesses

Really positive. I have been able to set up my own business and others with SendInBlue and they like it a lot. Definitely worth the value.

Pros

Very low cost with a lot of features including unlimited contacts. The only limit really is 300 emails per day max but when you are starting out with email marketing that's not a big deal, especially with newsletters. They have a very nice automation workflow process that has a lot of options similar to big competitors that cost more. Also, if you need to create a new email template it has the option to open a new tab and then easily refresh it, unlike other competitors. The API connection is easy to find and work with. Overall a great software solution for small businesses.

Cons

Not much of anything, I have seen other systems have a few more features in the automation builder but those were not really used anyway.

Email marketing for small budget

I have had a good experience but I wouldn't call it the best. Given a smaller budget we have, we are kind of stuck with them.

Pros

I like the account management service that you get with the enterprise solutions. You get a representative who is attached to your account and works With you closely to help with all deliverability agendas.

Cons

Their customer support. Their customer support is pretty bad and one the worst issues I face. They operate only during specific times during the week, which may often not work well even for companies those who are based on the US. Secondly, it seems like they're always flooded with calls so you can't get to them on the first call, almost always. Then on top of that they don't return your calls when they're unavailable.

Fantastico

Avevamo un problema di tracciamento delle mail transazionali e volevamo uno strumento che a prezzo competitivo e con delle belle API ci permettesse di monitorare constantemente l'esito degli invii.

Pros

Mi piace il fatto di avere una soluzione all in one per la gestione delle mail, degli sms sia di tipo transazionale che di eventuali campagne di mail marketing. Ottime API e librerie fornite dall'azienda per il collegamento con l'infrastruttura.

Cons

Il motore di creazione dei template, l'ho trovato ancora un po' troppo grezzo.

Worst company to deal with - Stay away!

Sendinblue is probably the worst company I have ever dealt with. Not only their support is close to inexistent for users with premium account, but they treat you like a criminal. I've been using them for almost a year, when suddenly they deactivated the account, saying there was a complaint. That's it: someone makes a complaint, you have no chance to defend yourself, and they DEACTIVATE the account??? What happens with all the customer information I had stored there? What happens with the SMS credits I purchased? What happened with the monthly subscription? Went on their Facebook page and guess what, I found at least 2 other customers having the EXACT same issue. Which FB page is also a joke, there's no engagement with THEIR customers. Now I understand why they are such a cheap alternative.... because their service is the same: cheap

Pros

There are no pro's, you have to figure it our yourself, and even the information posted on their website contradicts with real life usage

Cons

No customer support, even if you have the Premium account, they have no respect for that. Their Social Media is also irrelevant, even their CEO's Linkedin account is irrelevant. His contact info on the Linkedin page is incorrect. My advice? Stay AWAY!

Incredible tool

It helps very much in my automations using JS scripts on my site or scripts (via API) in my computer. Very good to send newsletters too, with a high send limit. And I use to all my transactional e-mail of my Wordpress website using the plugin. Much better than PHP mail.

Pros

Great free tier Marketing Automation tool with many types of workflows Great limit to send e-mail marketing and transactional emails Nice plugins for Wordpress Easy to make e-mail templates and preview then with many options Connection with other tools using API Simple API with many functions JS to automation easy to setup Great support (even in portuguese)

Cons

Sometimes the platform is a little slow, but I think it's temporary because the suddenly increase of users.l