About Smartsupp


Smartsupp is a live chat solution that helps businesses to engage website visitors with real-time communication. Key features include agent dashboard, customization capabilities, video recording of visitors' screens and more.

Smartsupp provides users functionality which allows them to integrate the solution with their websites. It also supports integration with various party applications that includes WordPress, PrestaShop, Magneto, Jimdo, Shopify and more.

Users can customize colors, texts, position and picture of Smartsupp chat box as per their organization's branding and identity. They can also set up custom rules to automatically send personalized messages to their visitors.

Additionally, Smartsupp supports integration with Google Analytics which allows users to track impact sales by monitoring the conversion rate and customers' behavior. It offers applications for iOS and Android devices that helps users to remotely access the solution.

Services are offered on a monthly subscription basis that includes support via email.



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Supported Operating System(s):

Web browser (OS agnostic)

81 Reviews of Smartsupp

Average User Ratings

Overall

4.79 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(67)

4 stars

(11)

3 stars

(3)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 81 reviews

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May 2018

abigail from gisa software

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

an excellent chat for your page

get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos

Pros

the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

Cons

sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

Response from Smartsupp of Smartsupp

Replied October 2018

Thank you for your review! We launched updated version of our mobile apps recently with several bug fixes of push notifications. I can definitely recommend to update to the latest version, where everything should run smoothly. If you run into any issues with push notifications on mobile, let us know at support@smartsupp.com.

March 2019

Sebastian from Tec Dive Gear

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2019

You can’t afford not to have it !

Very glad to have it installed on my websites I think it’s a must have tool for every on line business.

Pros

I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.

Cons

It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.

Response from Smartsupp of Smartsupp

Replied April 2019

Hello, Sebastien, many thanks for your feedback! We are really pleased we can help you with all of your businesses. Interesting idea with the translation plugin we'll definetely think about it. But right now we give the highest priority to the new mobile app and chat box redesign. Best regards,

January 2019

Renee from Gold's Gym

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

My Favorite Live Chat Feature!

We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.

Pros

Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.

Cons

Honestly, not a thing. It's one of those solutions that just blows away your expectations.

Response from Smartsupp of Smartsupp

Replied January 2019

thank you for your review Renee! We are happy to see that you are satisfied with Smartsupp. All the best, Smartsupp team

March 2019

Sophia from DataTrans

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Highly recommend SmartSupp

Pros

Is a great chat feature to speak with customers in real-time that visit our website. There have been 0 glitches or delays which is the main reason we searched for a new chat service and SmartSupp checks all the boxes. User-friendly, provides alerts of when a customer initiates a chat, desktop notifications as well and ability to save chats and history, setup is super straightforward and easy. Overall, we highly recommend SmartSupp, so glad we found them.

Cons

No cons at all, SmartSupp is awesome and offers great features.

Response from Smartsupp of Smartsupp

Replied March 2019

Thank you, Sophia!

April 2017

Wendy K from Healendometriosisnaturally.com

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Love SmartSupp - Best on the Market!

I have tried a few different platforms that only offer a fraction of what Smartsupp does and this is by far the best out there. Highly recommend all the features that are easy to use and manage and monitor. As someone who is relatively new to this internet world Smartsupp is also excellent value for money incorporating many functions that some outfits charge for just one aspect. Highly recommend :)

Pros

Live access to current visitors of website, video recordings of visitors and their movements, live chat and email, also see which countries they are from, where they came from i.e. source, etc

Cons

Would prefer payment methods to be automatic

Response from Smartsupp of Smartsupp

Replied October 2018

Thank you for your review! I can now happily say we support automatic renewal when you pay by credit card or Paypal.

March 2019

Michael from EasyCount.io

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

The Best Live Chat System!

We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times. The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time. We'll be using SmartSupp for the foreseeable future!

Pros

Easy To Use
Easy To Setup
Great Support
Fantastic Additional Features
Smart Customisation

Cons

Nothing - everything seems to tick the right boxes.

Response from Smartsupp of Smartsupp

Replied March 2019

Hello Michael, thank you for being our valued customer.

March 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2019

Great for Small Businesses

Smartsupp allows visitors to ask questions easily and I receive notification immediately, which increase client/business engagement.

Pros

The best feature of Smartsupp is the ease of use and placing it on my webpage.

Cons

I wish Smartsupp had more features, such as allowing to place logo.

Response from Smartsupp of Smartsupp

Replied March 2019

Thank you for your review! You can add your own logo to the chat box in the Standard package. Have a nice day.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

A very easy and comprehensive chat for your site, we use with Shopify

The history info it saves is very valuable

Pros

It was super simple to launch. I love that you can save who the customer is, so the next time you know who they are. Also the recording info provided gives you more insight to customer habits and more important experience.

Cons

So I have this on my phone as well, i did not realize it defaults to as available, making it seem as if someone was available for a chat at all times of day and night.

Response from Smartsupp of Smartsupp

Replied October 2018

Thank you for your review! You can switch to offline or logout from the app when you don't want to be seen online on your site. We launched updated version of our app recently with several bug fixes. I can definitely recommend to update to the latest version.

March 2019

Luigi from MINì Italia

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Easy

I love to be in contact with my clients, but when is not possible is really handy to have the video recording and see what customers are looking for and therefore improve the service.

Pros

Easy to set, easy to follow , therefore manageable

Cons

There is always space for improvements, but I cannot say what

Response from Smartsupp of Smartsupp

Replied April 2019

Hi Luigi, thank you, we are really pleased we can help you with your business. If you like visitor recordings, give a try to our second product - Smartlook. Based on detailed analytics it can help you more with improving your website. Have a nice day!

March 2019

Don from Charter Oak Systems, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Smartsupp co