Solgari is a cloud-based contact center and communication solution for small, midsize and large businesses. It caters to financial services, FinTech, e-commerce, retail, logistics, recruitment and government. Primary features include real-time communication, compliant recording, encryption, archiving, interactive voice response, speech analytics, voice verification, reporting and statistics.
Other features include two-way SMS and MMS, WebRTC meeting, customer relationship management and IT integration. These applications are MS Dynamics 365, Salesforce and Zendesk.
It allows users to communicate via digital channels such as voice, WebRTC, video, SMS and chat. It provides skill based routing, barge-in, IVR and queuing. It allows users to adhere to compliance standard such as GDPR, PCI DSS and MiFID II. The speech analytics feature provides word and phrase searching in recordings.
Solgari is offered in a subscription pricing. Customer support is offered via user manuals and a support site. It is available globally in 33 countries.
Yvonne from Maverick Intl.
Employees number: 11-50 employees
Call quality was a key priority for us and Solgari have delivered a cloud telephony solution which completely delivers on our needs in this respect. The ability to scale up and subscribe to additional features when needed has been a huge bonus for us too as the Solgari platform offers a number of cloud collaboration modules which are relevant to our needs.
It integrates very well with our existing Microsoft Dynamics CRM system and the range of collaboration features on offer if needed are extensive.